Getting exit code 7 when try to install adobe CS5.5 on windows 7 64bit Machine
Getting exit code 7 when try to install adobe CS5.5 on windows 7 64bit Machine
Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
Mylenium
Similar Messages
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Error 1 when try to install adobe creative cloud
error 1 when try to install adobe creative cloud
Hi Alejandro,
You can follow the article: Error "Failed to Install" Creative Cloud Desktop application which will help you to fix your issue.
Let me know if it works or not.
Thanks,
Ratandeep Arora -
Constantly getting error code when trying to install Photoshop CC!
I have been trying for the past hour to attempt to re-install CC. My PC had an error and had to go back to the last saved good image, and that was, unfortunately, before CC was installed. (Which was on the 10th) I have removed, reinstalled, etc. The cloud app multiple times as well as used the cloud cleaner. Along with that, I have gone into the appdata file on my PC and deleted the database file for the cloud app but still no luck once-so-ever. I have checked for remnants of the original CC file and can find nothing at all! The error code I am getting is below:
Exit Code: 21
Please see specific errors below for troubleshooting. For example, ERROR: DW021 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
ERROR: DW021: Payload {18C53590-8A4E-44FF-B13D-74CB92FD6801} Photoshop Adobe Photoshop CC 2014 Support 15.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Payload {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Photoshop Adobe Photoshop CC 2014 Core 15.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS
ERROR: DW021: Unsupported payload versions included
I would greatly appreciate any help you can give me at this point, as I've gotten rather frustrated with the process as you can imagine!
Thank you for your time!I've had an open ticket since Saturday night, unfortunately, I have had no luck in a response yet! I'm still holding out hope. I haven't owned any other copy of photoshop but CS2 a long time ago! Got out of it but coming back because I miss the creative freedom it allowed with website, content, personal documentation, photo, and artwork design! So I'm sorely disappointed at the issue right now, I seriously want to subscribe to the PS bundle, but it's just not going to happen if I can't even get it to install! Plus all this talk about fun stuff to do and re-learn in Photoshop is getting me even more impatient! Vicious circle, I tell ya!
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Getting an error when trying to install adobe acrobat xi pro
I am trying to install my recently purchased Adobe Acrobat XI Pro and am getting an error message during the installation process
You'll need to provide some additional information:
- Operating system and version number
- The full text of any error message(s)
- What you were doing when the problem occurred
- Screenshots of the problem
- Computer hardware, such as CPU; GPU; amount of RAM; etc.
You can also refer the KB Doc to troubleshoot with install logs : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html -
Why do I get an error when trying to install PS cs5 on my macbook pro? Error code 6
i am trying to reinstall PS cs5 on my laptop and I get the error code: 6. Here is the entire message alert.
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 6Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
Mylenium -
How can I get Sync code when Firefox re-installed and initialized at all?
I had a trouble on Firefox 4.0 which cannot show menu-bar for web developer add-on. So, I tried to remove firefox 4.0 and install Firefox 5.0. This goes good and shows menu-bar for web developer add-on.
I have already had a Firefox sync account. However, re-install of firefox removed sync code for my computer. I tried to get the code from iPhone which is also used with Firefox sync but unfortunately iPhone has been initialized before and not set up.
Thus, my Firefox sync code has gone. How can I get my Firefox sync code?I'm sorry to tell you that if you didn't store the Sync Key there's no possibility to recover it from your phone so you would need to create a new one as explained in this section: [https://support.mozilla.com/en-US/kb/Firefox%20Sync%20is%20not%20working?s=sync&as=s#w_ive-lost-my-sync-key-what-can-i-do I've lost my sync key, what can i do?]
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Cannot install Adobe Reader on Windows 7 machine
I have tried numerous times to install Adobe 9.3.3 on my windows 7 machine, but it will not. Here is what I have done
Through Firefox - installed the plugin (had to do it manually because it would not recognize the application that needed to open the xpi plugin)
let the installation run until completion and clicked the green completion button
tried to open a pdf, but it could not find the application needed.
I went to program files, and it was not completely installed.
i tried to download the read exe and run it manually. Again, it looked like it was completed, but would not open pdfs
I tried all of this through IE, with the same results
I tried to uninstall all the Adobe products I could find, including flash, but this did not help
I rebooted multiple times throughout this process, but that did not help.
Why won't Adobe install on my computer?This can be horribly frustrating, I am so familiar with your issue. However, with a little time, you might be able to get to the root of it. For what it's worth, I've found that very few companies "online" are easy to reach with regard to issues like this. I hate to say the Apple word, but need I say more? If you have an iphone, then not much compares to that recent mess....
In any case, for me, this update problem seems to happen with every big launch of software or update that comes out and then all of my settings, throughout my system locally and globally have to be corrected.
I've gone through this twice of recent, and it took me a LOT of patience, and a few days to really get it handled. Perhaps because I'm slow, and can't remember where all of the settings are that require attention, or maybe just can't seem to stop whatever project I'm on at the time to really deal with the update properly. The best advice I can give is to set aside the time (a couple of hours) to focus and troubleshoot from the beginning and avoid multi-tasking when trying to resolve this.
Please look over the forum as many people have resolved their issues with a few tips. I resolved my issue by first removing everything and cleaning up remaining remnant files, then downloading the appropriate programs (flash/reader, etc.), then hunting down the folder where it was loaded (mine was in my temp file as the download manager didn't work), then clicking the exe. file to open and run. Also, my security software was causing conflict for me too (that included browser and virus). I ended up having several downloads sitting in files that I had to clean up because I wasn't sure if I was installing at first, so check that. Other things include clearing your cache, and registry (if you need help, visit Microsoft.com/answers forum....another responsive company) and making sure you do a clean install.
And, just for the record, that probably wasn't the most appropriate choice of reply from the moderator to you, but I still do believe that this product is definitely worth spending the time to fix. Adobe has made working in my field 1000 times more efficient and enjoyable!! Once you get it running, you'll be glad you did. -
Problems installing Adobe Reader in Windows 8.1
I keep getting an error when trying to install Adobe Reader that says it cannot stop wsearch. I tried to stop windows search manually via task manager, and it wouldn't let me stop it either. Any way to get around this so I can install the Reader.
Check here for a clear (non-techie) and functional answer: https://answers.acrobatusers.com/Error-1921-installing-Reader-Win8-q207010.aspx
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I keep getting exit code 15 when I want to install a CC app
Hi,
I try installing Adobe CC apps, but keep getting exit code 15;
Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)
I have
1. uninstalled ALL adobe creative suite 6 apps,
2. repaired disk permissions using Disk Repair,
3. temporarily removed plist files, using the 'sh' command in terminal as suggested on the Adobe site
nothing helps, still getting exit code 15...
What now?Hi kglad, thanks for the fast response.
I ran the CC cleaner tool and removed EVERYTHING (from CS 4 to CS6 and the CC desktop app). Then re-installed the CC desktop app. The strange thing is that after re-installing the CC desktop app, it shows that my previously installed applications (that I had removed) are still in place and up to date (which is not the case) - see screendump.
Trying to install Acrobat XI results in the same error (Exit code 15). I have the feeling I first need to get rid of the old installed apps (CS6), but obviously the CC cleaner tool is not able to remove them. Any suggestions? :-(
Thanks, Erik. -
Getting exit code 7 when trying to install elements 11
Hi im just wondering why im getting this error when trying to install on my mac book?
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 22 error(s), 2 warning(s)
----------- Payload: {F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 -----------
ERROR: DS001: Failed to mount the disk image at /Volumes/Photoshop Elements 11/Adobe Photoshop Elements 11/payloads/ElementsCameraRawProfile7.0All/ElementsCameraRawProfile7.0All.dmg. Please verify that the disk image is not corrupt.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {FA19351D-E98C-48C1-B5E1-0C8C42B5E11C} Adobe Photoshop Elements 11 11.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirTJ10on8Q/Assets2/LibAppSupport/Photo Creations/frames/Element_goldenframe.psd" to "/Library/Application Support/Adobe/Photoshop Elements/11.0/Photo Creations/frames/Element_goldenframe.psd" Error 0(Seq 2901)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2901)
ERROR: DF024: Unable to restore file at "/Library/Application Support/Adobe/Photoshop Elements/11.0/Photo Creations/frames/Element_goldenframe.psd" from backup at "/private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/Cleanup At Startup/.temppqeWV6" Error 0(Seq 2901)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2901)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 11/Adobe Photoshop Elements 11"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - Adobe Photoshop Elements 11_AdobePhotoshopElements11_en_US: Install failed
ERROR: DW050: - Adobe Photoshop Elements 11: Failed due to Language Pack installation failureHi Amyeperkins,
Welcome to Adobe Forums.
Please refer to the below article
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
For troubleshooting specific to Photoshop Elements refer to this one.
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html
Thanks -
When I try to install adobe photoshop 13 on my computer it comes up with the following error message " This installer does not support installation on a 64bit windows operating system" error code 6. How to I recify this? TIA
You can try downloading the 64 bit version. You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html -
A get an internal error message when i try to install adobe reader
I get an internal error message when I try to install Adobe reader. I also get error message 1606 could not access net location %APPDATA%\. How can I fix this?
See this article http://support.microsoft.com/kb/886549/ regarding the corrupted %APPDATA% environment variable.
If you require further help, please specify your Windows version. -
When I try to install Adobe Acrobat XI Pro, I get an error message, "Key not valid for use in specified state". What is this?
See if this post by turingtest2 fixes it : key not valid for use in specified state
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when I try to install Adobe Reader, I get a legend, like I have a newer version and is not, I have no version installed, I'm from South America, if someone can answer me in Spanish, I'm going to thank
Assistant screenshot
adjunto captura de pantalla
2015-05-02 14:30 GMT-03:00 RahulTyagi4you <[email protected]>:
when I try to install Adobe Reader, I get a legend, like I have a
newer version and is not, I have no version installed, I'm from South
America, if someone can answer me in Spanish, I'm going to thank created
by RahulTyagi4you <https://forums.adobe.com/people/RahulTyagi4you> in *Acrobat
Reader* - View the full discussion
<https://forums.adobe.com/message/7505705#7505705> -
Trouble installing I get Exit Code: 6
Trouble installing I get Exit Code: 6. Brand new computer Windows 8.1
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\M\AppData\Local\Temp\{DED1BA74-560D-4A74-8990-B332AD56BADC}\Photoshop_15_LS20_w in64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.comErrors "Exit Code: 6," "Exit Code: 7"
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