Getting "Fatal Alert PUtils.h, Line 74, Invalid counter...

I have not clue what is going on. I have a Palm m515. I tried to contact the support over the phone but their accent is a lot worse than mine; I could not understand anything.
I have backed up the information, done a hard reset and still getting those messages.
I was planning to get another device, I would like to get the Palm Treo Pro, but I am very disappointed w/ the customer support that Palm has; probably the worse I ever seen.
I would very much appreciate any information you can give me about this. I heard there is a software that repairs corrupted files, or something like that. Let me know please.  I really need my PDA!!
Thanks
Post relates to: Palm m515

I spent several hours today working on this deal. I did a hard reset. No problems.
Then I went to the address that you indicated. No back up folder.
I realized that the Palm folder stands alone as part of the "Presario" in the C: drive. After opening "Palm" several files opened:
PqiTemp, Add-on, components, helpnote, image Library, "Juan", etc., addcn30.dl, AlarmApp,e..., etc., Currency,ini....
There is one called "BAKCN20.DLL".. The last one on that group es zlib.dll
I opened each one, and in the "Juan" there are several others: address, archive, Backup, datebook, expense, install, mail, memopad, etc.
I opened the Backup, and has large number of files: Archimedes, Emer drugs, mathlib.prc, Med alert, etc.
Is this the one I have to rename? I want to make sure because there is another one in this group called "BackupBuddyVFS.PRC" I believed this is the one I bought following the recommendation of the company that produces one of the applications to back up all the files when I did the hard reset; so I would not lose any information...
I freaked out when I saw my empty Palm, so, I went to my external drive "E Book" that I bought also following recommendations of another software manufacturer and did not have problems in recovering the whole thing again, including the
ocassional "Fatal Alert PUtils., Line 74, invalid counter"... but at least I have all my bank accounts, and private information back on the PDA.
My questions are: Once I change the name of the back up folder to "backup.old". When I do a sync it will not recognize it any more?
I start downloading again all my programs one by one...the minute I get the Fatal Alert...that's it?
Can I delete the file that produced it, and the problem will be solved?
Worse case scenario? Do I have to get another PDA?
If I get a Palm Treo Pro, and I start loading my applications, how do I know I am not going to have the same problem? What do  I do next?
I hope the questions are not to stupid but computers are not my thing.  I really appreciate your help though!
Juan

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