Getting glossy papers to advance to print

My printer (HP Photosmart C5280) prints wonderfully when it will actually take the paper in. Normal 20# white paper causes no trouble, but HP glossy and photo papers (yes, HP papers) won't advance to be printed. This often results in a paper jam or other error. I usually have to make multiple attempts at printing while forcibly pushing the paper from the back edge in order to get it to advance. Once it starts printing, there is no problem. This happens regardless of how I set my paper selection under my printing options.

This document may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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Getting glossy papers to advance to print

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