Getting Green Screen when I play Videos on my HP Pavilion 15

keeping getting a green screen when i play videos on my HP Pavilion 15, product # J1J16UA#ABA, Window 8.1 64 bit.

Hello jkgossjr, welcome to the HP Forums.
I see that the screen on your notebook is green when trying to watch videos. I will try to help you with this.
Start with this document: Display Quality Issues.
Let me know how this goes for you.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Similar Messages

Getting Green Screen when I play Videos on my HP Pavilion 23 running windows 8

hello,
when playing videos on my HP Pavillion 23 running windows 8 all of a sudden the video screen goes green and the only way to get a video to play again is to restart the computer. this is a new computer and has been happening since we got it. all updates are set to automatic so we don't understand whats going on! it is driving us crazy! lol any help would be so appriciated!
Thanks!
This question was solved.
View Solution.

Hi,
Try a clean installation of the flash plugin/activeX as follows.
First, download the Flash uninstall utility on the link below and save it to your Downloads folder.
Flash Player Uninstaller.
When the download has completed, close all browser windows, open your Download folder and run the uninstaller. After this has completed, restart the PC.
When windows has reloaded, download and install the latest version of Adobe Flash. Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
When the installation has completed, restart the PC.
If the above doesn't correct the issue, then try the following.
First of all, download and run the Shockwave uninstaller on the link below.
http://fpdownload.macromedia.com/get/shockwave/uninstall/win/sw_uninstaller.exe
After this has completed, restart the PC.
When windows has fully reloaded, download and install the latest version of Shockwave on the following link.
http://get.adobe.com/shockwave/
Again, after this installation, restart the PC.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Green screen when I play videos on my computer while using itunes

Hey I just bought a new computer, and I installed the new itunes and quicktime and whenever i try to play videos that i bought from itunes i can here the music but i get a green screen instead of the video. I have tried reinstalling itunes/quicktime and I am still having no luck. Hopefully somebody can help me out

Hello Reaper398
Could quick suggestions I have for you
1. Quit iTunes, And download and install latest Adobe Flash Player
http://www.adobe.com/products/flashplayer/
*Recommended to reboot after it is installed.
When you get back up and running. Feel free to test movie out again. And see if the green image continues.
If it does proceed below.
2. Go to Control Panel - Add/Remove Programs or Programs and Features
-If you got Multiple versions of Adobe Flash Plugins. You may wish to uninstall all of them, Then download and install latest Adobe one last time http://www.adobe.com/products/flashplayer/
Reboot as needed.
If this continues again proceed to step 3.
3. Launch Control Panel - Switch to Classic view if you are not in it. You can see this as an option in the left hand corner of Control Panel
Double click on Quicktime, Go to Advanced Tab - And Empty Cache.
Keep this Window Open, Test Movie Out, If it continues. Close iTunes one last time. Go back to the Window we left open. This time Click on Safe Mode (GDI only) for now.
This is typically caused by outdated Flash Software and or Direct X Software. IF you have Vista you should already have latest Direct X Installed.
If you got XP visit the link below for latest Direct X drivers. As this may also assist without having to use the Safe Mode (GDI) only
http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a -9b6652cd92a3&displaylang=en

Green screen when i play videos

come on you lot, i've bought an hp pavilion laptop at substantial expense and i get a green screen on just about any video. do i get a replacement laptop? help me out here

Hi:
See this thread for a possible solution...
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/green-screen/td-p/4463154

I get green screen when playing videos in itunes

Hi I get a green screen when I play videos in itunes even in the store when i try to see previews. Any ideas what is wrong. I have quicktime installed.

Try to disable the hardware acceleration in the Flash Player.
See:
* https://support.mozilla.com/kb/Cannot+view+full+screen+Flash+videos
* http://www.youtube.com/swf_test.html (right-click the player: Settings)
Flash "Display settings" window:
* http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Why do I only get the audio when I play video files?

I only receive the audio portions when I play video files. The video is blank/black. This is happening with mpg., avchd and the videos posted to websites; YouTube, Facebook etc. The only video files I can play are windows media files. Windows media PLAYER won't play the other video files? I have the latest updates for my video card and adobe flash player. Thanks for any info! Elwood Windows 7 64 bit, i7 980x @333 6 core processor, 12 GB ram DDR 1600, Radeon 5850 GPU, OCZ Vertex 3 120GB SSD

It is most likely that the various files contain CODEC's, that are either not installed on your computer, or PrE is not able to use them.
You list several file types, and I would urge you to first see this FAQ Entry, then get one of the file info utilities, linked in it, G-Spot, MediaInfo, or MediaInspector, then post the details on the various CODEC's: http://forums.adobe.com/thread/440037?tstart=0
Also, that WMP cannot play the video indicates the likelihood of a CODEC issue.
Try either of the great, free media players, VLC Player, or MediaPlayer Classic HC. Both contain many useful CODEC's, but they do NOT install them into the OS.
Good luck, and with the CODEC info, someone can give your recommendations.
Hunt

STILL getting green screened when viewing video.. Fix?

Hey all,
I've had this issue for probably 6+ months. I'm fairly sure a lot of people are familiar with this issue. If I view a flash player that attempts to play video, it shows nothing but a green screen. Regular flash content works fine, only video ends up green screening me (like anything on youtube).
Yes, disabling hardware acceleration makes it work. I am very familiar with that fix. The video is fully viewable at that point, but when I hit a complex website my system bogs down to a crawl without acceleration otherwise. It makes flipping between acceleration and no acceleration a huge hassle.
This is a new OS install. I've uninstalled/reinstalled flash player, no difference.
OS: Win 7 Pro 64bit (all latest updates)
Flash Player: v11.1.102.55 (current)
Video: ATI Radeon 4870 X2 running latest driver (v11.12)
Browser: All browsers
I can't figure out where the problem lies, between the probably onboard hardware h264 decoding on the vid card or flash player.
Any idea why this is happening on an otherwise (old but) quality video card?
Thanks for tips

We've got a couple simultaneous preview releases available.
11.2.300.130 is the Protected Mode for Windows Firefox incubator. It probably doesn't contain the video fixes you're looking for.
The Flash Player 11.2 Beta 5 (11.2.202.197) release is the best candidate to test this issue on.
Here's a link to the download:
http://labs.adobe.com/downloads/flashplayer11-2.html

I keep getting a green screen whenever I play videos and I can't find the "Display" Settings

In fact, I don't think I even have a "Display" box. I looked at the step by step tutorial but whenever I right click there is not "display" box. I'm using a Windows 8 laptop. And the problem started a few days ago. Every video I play is green screen. I thought it was just on youtube but I went to other websites and it's the same problem. How can I fix this? Please help, thank you!

"Green" stuff usually indicates a conflict with the graphics drivers, but I would think that that Windows 8 would have the latest drivers already installed.
What is your display adapter, device driver & date? See http://forums.adobe.com/thread/945765

Flash player skips to a green screen when fast forwarding video OSX 10.8.2

Right so I have searched the forum and found a few threads about flash videos generally being a green screen, but nothing there helped my problem, nor did it seem similar. I have a 15" MacbookPro Retina running OSX Mountain Lion 10.8.2, my flash player is up to date, and so are my graphics drivers.
My problem is whenever I view a flash video, and I want to click ahead to a later point (i.e skip some of the video) then all I get is either a completely green screen or just pink and green noisy rubbish and nonsense video artefacts. The sound however continues to play fine from the point that I have skipped to. And also this happens regardless of the buffering of the video, If it is all fully buffered it still goes rubbishy as soon as I click ahead to skip, but if I just let videos play through they are fine to the end. html5 video plays fine, everything else on my system works flawlessly.
I read in a load of posts that i should disable hardware acceleration. But I can't, as my flash player is also suffering from the apparently well known bug where the right click settings menu is totally unresponsive to mouse input.
I'm stuck for what to do next and any help would be greatly appreciated.

Could you give this a try with Chrome to see if it also occurs there? It sounds like a networking problem but you might also want to try clearing your Flash Player cache and settings.
How do I clear my Flash Player cache and settings?

What is causing a partial green screen when displaying (youtube) video (except fullscreen)?

Hi there,
Whenever I am watching any Youtube vids, the screen always seems like the colours are split up into a "green overlay" and the remaining colours are washed out. At the bottom of the video sits a green bar and the picture looks "double..."This is very anoying, and the problem does not happen when I use Chrome or Explorer (wich I actually do not want to use) The problem sometimes dissapears when I am watching in full screen mode
No idea what is causing this...
If needed I can upload a screenshot, but I am not sure how to do so here...
Thanks for any advise that can lead to the solution...
Cheers,
Andy

If you see a green square instead of the Flash player then the player failed to create an overlay and you only see the green placeholder.
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can also try to "disable the hardware acceleration" in the Flash Player.
*http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
See also:
*https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
Flash "Display settings" window:
*http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Adobe flash player green screen when playing videos

Hello,
I get this green screen when I play videos on my IE9 browser on a Win 7 (64-bit) desktop computer. This green screen appears when playing a video which uses the Adobe flash player (version 11.5.502.146) but happens only after the an initial portion of the video (entire video is loaded already) is played and the rest of the video is green screen and is played at accelerated rates, as if it was being fast forwarded. The audio from the video is also affected as it plays static of different frequencies.
The videos I've been watching are from http://xin.msn.com/ and http://www.youtube.com/. I've also tried to solve this with disabling hardware acceleration from the flash player's menu, and uninstalling and reinstalling and then rebooting the computer, both of which are different attempts which did not resolve the issue.
Help to fix this issue on hand will be greatly appreciated.
Many thanks

Please try the solution outlined in the post below and let us know how it works for you.
http://forums.adobe.com/message/4865912#4865912
Thanks,
Chris

I get a green screen when I try to play videos

I get a green screen when i try to ply videos

What is your operating system & version?
If you are on Windows, what is your display adapter, device driver version & date? See http://forums.adobe.com/thread/945765

I have Windows 8 and get a green screen when trying to view videos

I have Windows 8 and get a totally green screen when trying to watch videos. Any ideas?

go here with your problematic browser and see if you have flash player installed: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
if you don't see confirmation that you have the flash player installed, go here and get it: http://get2.adobe.com/flashplayer/
p.s. untick mcafee unless you're certain you want it.

I get a green screen when I am trying to view video on flash player, it happpens intermittently

my laptop keeps showing a green screen when I am trying to view video on flash player. It happpens intermittently, but once it starts I need to shut down & restart before it will work again. My laptop is less than a week old. shockwave flash is enabled and activeX filtering is off

Hi,
Open window Control Panel, open Windows Updates, select View update history in the left hand pane, then select 'To remove an update, see Installed Updates'. Let the list populate, then locate update KB3001237, right click it and select Uninstall - when this has completed, restart the notebook.
Download and reinstall the latest driver for your particular graphics chip - the drivers and software page for your notebook is Here.
Restart after this reinstallation.
When windows has reloaded, reinstall update KB3001237 via the standalone installation options on the following link.
http://support.microsoft.com/kb/3001237
Again, restart after the installation.
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Green screen when playing any Quicktime movie within a browser

With all the latest Apple updates installed, I now see only a blank green screen when playing any Quicktime movie within any browser, Safari or Firefox. Audio is fine, but the video shows just a key frame initially then goes blank green when it starts playing. If I download the movie, it will play fine in Quicktime Player. This applies to any Quicktime movie, on the Apple site or any other site. But, streaming movies that are .wmv files play fine, thru the Flip4Mac plug-in. On my older G4 Powerbook, with 10.5.7 and the latest Safari and Quicktime. there are no problems. And until recently the Intel Macbook was fine, too. But something that was installed has messed up Quicktime in some fashion so it no longer plays streaming Quicktime movies in a browser. Do I need to remove and re-install some component? Downgrade to an earlier version? I recently installed CS4 and the latest Canon digital imaging software that comes with their cameras. Might any of these have messed up how Quicktime works? -- Alan

Hi,
I logged out then back in a Guest User with minimal access, ran Safari and streaming movies still would NOT play in browsers.
I then logged back in as me, with Admin access, and ran Disk Utility to first: Verify the Disk -- all was OK.
Then did a Permissions repair. And these were the permissions needing repair, below: A lot of them! And many pertaining to Quicktime. Unfortunately, doing this made no effect. Still no improvement. And running the Permissions Repair again produced the identical list of repairs. It says they have been repaired but not so, apparently.
I thought this must be the issue. But then I did the same thing with my older G4 Laptop (but also has the latest OS 10.5.7, Safari 4.02 and Quicktime 7.6.2 and other Apple updates, albeit for Powermacs not Intel), and which has minimal applications on it (it serves as a media server for the stereo) and it plays movies fine. But ... doing a Permissions Repair on it produced a similar list and they also would not repair (doing a Repair again a second time produced the same list). Yet it plays movies fine. So I'm stumped.
a) why are the laptops refusing to repair their permissions?
b) and might this be the problem on the Intel machine.
Is the answer removing Safari and installing an earlier version (I have a stand-along installer for v.4) and/or doing the same with Quicktime (I have 7.6).
Thanks,
-- Alan
Repairing permissions for “Macintosh HD”
Reading permissions database.
Reading the permissions database can take several minutes.
Permissions differ on "System/Library/Frameworks/CoreVideo.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
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Permissions differ on "System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/Resources/MPEGLayer2AudioEncoder.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
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Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/DropletTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/FadeThroughBlackTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/FlipTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/MosaicFlipTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/MosaicFlipTransitionSmall.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/PageFlipTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/PushTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/RevealTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/SepiaEffect.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/TwirlTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/WipeTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Components/AudioCodecs.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions repair complete

Getting Green Screen when I play Videos on my HP Pavilion 15

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