Getting Green Screen when I play Videos on my HP Pavilion 23 running windows 8

hello,
when playing videos on my HP Pavillion 23 running windows 8 all of a sudden the video screen goes green and the only way to get a video to play again is to restart the computer. this is a new computer and has been happening since we got it. all updates are set to automatic so we don't understand whats going on! it is driving us crazy! lol any help would be so appriciated!
Thanks!
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View Solution.

Hi,
Try a clean installation of the flash plugin/activeX as follows.
First, download the Flash uninstall utility on the link below and save it to your Downloads folder.
Flash Player Uninstaller.
When the download has completed, close all browser windows, open your Download folder and run the uninstaller. After this has completed, restart the PC.
When windows has reloaded, download and install the latest version of Adobe Flash. Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
When the installation has completed, restart the PC.
If the above doesn't correct the issue, then try the following.
First of all, download and run the Shockwave uninstaller on the link below.
http://fpdownload.macromedia.com/get/shockwave/uninstall/win/sw_uninstaller.exe
After this has completed, restart the PC.
When windows has fully reloaded, download and install the latest version of Shockwave on the following link.
http://get.adobe.com/shockwave/
Again, after this installation, restart the PC.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Getting Green Screen when I play Videos on my HP Pavilion 23 running windows 8

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