Getting help/attention from Adobe

Hey, does anyone have experience or advice on how best to make sure Adobe's aware of problems and maybe get responses>
I'm aware of 3 possible ways:
1) Post in these forums. You'll probably get a response from other helpful and knowledgeable users, so this is great for cases where I'm making a mistake and there's a better way to do it, or if there's a bug but it has workarounds. You probably won't get a response from Adobe, and I don't know how carefully Adobe reads these messages (if at all), so I don't know if it's a good way to point out bugs.
2) Fill out the "feature request/bug report" form at http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform. Adobe will read it, but won't respond, so it's a good way to report bugs, but you won't get any advice on workarounds.
3) Adobe support. Evidently (I haven't tried it yet) it's $39 per incident. I'm a little dismayed there's no free support at all, but I guess I could have figured that out before I bought, so caveat emptor.
So far I've been doing both #1 and #2, but I'm not sure how helpful this is in terms of getting Adobe to actually fix the bugs. I know with some software companies, the metric they listen to loudest when deciding what bugs to prioritize fixing is what bugs are generating real support calls, so maybe #3 would help too.
On the other hand, I'm loathe to pay $39 to have Adobe tell me something is a bug that hasn't been fixed and I'm no better off for having called. (You don't get your money back in that case, do you? I can also think of examples of software companies that charge for support but not if the thing you needed help with is a result of a demonstrable bug.)
Anyway, I'd love to hear what experiences you all have had with this or what advice you have.

Lee Jay, thanks. I like your classification of the 3 categories, and I guess a good chunk of the subtlety here is figuring out which one of the 3 a given problem falls into.
Naturally #2 is always a possibility -- I'm fairly new to Lightroom, but knowledgeable about computers and software in general and usually pretty good about figuring out the right way to do something if it does exist. Assuming I'm doing things correctly and the application is acting up, I'd be a lot better off if it falls into #1 but I fear it might be #3.
It's that darn #3 category that makes software troubleshooting so hard... (I'm a software developer myself, so I know this one from the other side too.)
Any advice on where Adobe's paid support fits into there? I guess they'd be most helpful at resolving problems of type #2 or confirming it's not #2. And, ideally, chasing the difference between #1 and #3 farther than forum volunteers probably want to.

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