Getting Help from Mac?

How does anyone get help from Mac? I've listed four questions with not a single suggestion or opinion. I'm not able to find a way to contact tech-help or any email address to discuss any problem with apple software. Reading the threat, if apple doesn't like my comments or question I'm out of here doesn't instill a warm feeling. I've doubled the cost of my MAC with the software I've added. But if I don't talk nice you will drop me? How about you provide some help to fix your software problems and I will compliment you on how great you are. My home is in Atlanta but I am stationed overseas hence I can not make phone calls.

Hi Jerry,
If I have questions about using my computer I first check the Mac Help items, as you have done. I then do a web search as probably somebody has encountered the problem before. Even these discussions get included in the searched sites, and I have seen my own posts appear in a matter of minutes. There are other sites where Mac users post questions so there is a pretty large set of answers out there. Finally, if I don't see an answer anywhere I post a question here on the appropriate forum.
You should realize that the forums are populated almost exclusively by other Mac uers and not Apple employees, but you still get pretty good answers by people who have been using Macs for years and years. Sometimes you'll stump us, but if you provide complete background information in your question I will usually see somebody take a stab at it.
One thing you should note is that the Discussions, and even this Forum, is not an effective way for direct feedback to Apple about customer service, etc. (this feedback forum is for feedback about the Discussions). I almost never see an Apple employee respond on the Discussions since it is intended as a consumer to consumer interface. There are better ways to contact Apple itself listed on the [site map|http://www.apple.com/sitemap>.

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How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
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sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

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disgusted.

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Bigolbear wrote:
it was a simple task to just draging photographs in iphoto to photostream
That adds them to PhotoStream, no that iPhone.
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Getting Help from Mac?

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