Getting Help on WMI Classes
Hi,
Does PowerShell provide help for WMI classes? I know Get-Help <cmdlet> gives information about the cmdlet. But is there something like, Get-Help <WMI class> which gives the information about the WMI class?
Ex: Get-Help Win32_Bios
Thanks!
NM
No. Searcch with your search engine.
--->> TechNet win32_bios class
https://www.google.com/#newwindow=1&q=technet+win32_bios+class
¯\_(ツ)_/¯
Similar Messages
-
What's the WMI class name to get Client Approval status
What's the WMI class name to get Client Approval status.
Unfortunately the below example with class "SMS_R_System" does not have the approval status
Get-WmiObject -Namespace "root\sms\site_LAB" -Class SMS_R_System | fl *
I listed all the available classes and... yeah It's going to take along time to go though all the possibilities.
Note: I'm running this in powershell on the primary first
If anyone knows it... I'd appreciate your helpThis is all still in the testing phase so I'm not sure this is the best solution... but here's my problem and idea to resolve it.
Currently in our environment OSD can only be run against unknown computers and approved clients.
I currently automatically approve all clients in a trusted domain. So all systems that succeed OSD and auto join the domain are approved and I can always run OSD against those machines in the future.
Problem is with the systems that fail OSD for any reason and therefore do not automatically join the domain. They end up getting a SCCM record by the name of "Unknown" and therefore cannot run OSD again until the "Unknown" record
is deleted. "Unknown" records happen too frequently to manually delete and I'm not too comfortable with just deleting ALL of them on a scheduled basis.
Additionally there are way too many OU's in my environment to automatically join our OSD'd systems to the domain. So I have a script that checks using a prestart command to see if the system is already in AD, and if so then OSD continues and simply
joins the machine to the domain in it's current OU. If not the tech is given a nasty error message telling them to add the computer object in AD in the proper OU first.
I intend to check , with a Prestart Command if the current system already has a record in SCCM and delete it if found AND is not approved yet. This should resolve the "There are no task sequences available" error I get with
systems that have an "Unknown" SCCM record.
In this way the system will be essentially approved if the system was already prestaged in AD manually by a technician and any "unknown" record for that system will simply be deleted at the point of OSD.
Note: Although I can easily use the new SCCM Powershell cmdlettts and get the "Approved" status, I need to do all of this in WinPE without the cmdletts. If this property is not available via WMI, then I'm guessing this will not work. -
RE: (forte-users) Help on 'The class has been voided andcannot be insta
PB Solved.
The symtom was that my 'windows' plan that I distrubute call
the StartMethod of a class defined higher in the hierarchy,
and I had to specify that plan as direct supplier plan of my
new project for the 'voided' not to happen.
cheers
j-p
-----Message d'origine-----
De: Jean-Paul Gabrielli [mailto:Jean-Paul.Gabriellisema.fr]
Date: mercredi 5 juillet 2000 12:08
À: Klerk, Theo de
Objet: RE: (forte-users) Help on 'The class has been voided and cannot
be instanciated' plz
the issue is as follows:
I distribute a plan A
I want to rename the plan,
and create a plan B that has A as supplier.
Distributing B wor'ks
Running it fails with that issue.
Actually I recreated supplierplans in B as they were defined in A,
and the problem disappeared.
thansk for your time
j-paul
-----Message d'origine-----
De: Klerk, Theo de [mailto:Theo.de.Klerkcompaq.com]
Date: mardi 4 juillet 2000 22:31
À: 'Jean-Paul.Gabriellisema.fr'
Objet: RE: (forte-users) Help on 'The class has been voided and cannot
be instanciated' plz
Jean-Paul,
It would help if you have a bit more description around thesituation when
this error happens.
Could it be you have two service objects that refer to each other
while the
partition is still starting up? (SO's are not supposed to talk to
each other
during partition startup).
Or was the partition up and running?
Has the service object been in existence and used before itbecame voided?
Is the partition compiled or interpreted?
Theo de Klerk
Architecture & Application Integration
Professional Services
Compaq Computer Corp. - the Netherlands
PGP Fingerprint: 5A70 DD56 F3BA FE04 9DCA 1ACE 8581 0A2F F057 FA6E
-----Original Message-----
From: Jean-Paul Gabrielli [mailto:Jean-Paul.Gabriellisema.fr]
Sent: Tuesday, 04 July, 2000 18:17
To: Forte-Users
Subject: (forte-users) Help on 'The class has been voided and
cannot be
instanciated' plz
Hi,
Here's the stack I get:
SYSTEM ERROR: Failed to create service object
BOS.MyServicesMgrSO.
Class: qqsp_ResourceException
Error Time: Tue Jul 4 18:05:07
Exception occurred (locally) on partition "BC_cl0_Part3",
(partitionId =
AF3B67A0-3335-11D4-BE9D-963C5A7FAA77:0x224, taskId =
[AF3B67A0-3335-11D4-BE9D-963C5A7FAA77:0x224.6]) in application
"BC_cl0", pid 10328 on node MyServerin environment
CentralEnv.
SYSTEM ERROR: The class MyServericesMgr has been voided and cannot
be
instantiated in this partition.
Class: qqsp_UsageException with ReasonCode: SP_ER_INVALIDSTATE
Error #: [201, 14]
Detected at: qqlo_VoidedClassException at 1
Error Time: Tue Jul 4 18:05:07
Exception occurred (locally) on partition
"BC_cl0_Part3",
(partitionId =
AF3B67A0-3335-11D4-BE9D-963C5A7FAA77:0x224, taskId
=
[AF3B67A0-3335-11D4-BE9D-963C5A7FAA77:0x224.6]) in
application
"BC_cl0", pid 10328 on node MyServer in
environment
CentralEnv.
aud Tue Jul 4 18:05:07 : Shutting down partition due to
failure of this
partition.
aud Tue Jul 4 18:05:07 : Shutting down partition as requested.
For the archives, go to: http://lists.xpedior.com/forte-users and use
the login: forte and the password: archive. To unsubscribe,
send in a new
email the word: 'Unsubscribe' to:
forte-users-requestlists.xpedior.comHi Sylvain
Try using window.smallIconImage =
ImageData(<TitleBarIcon>.ImageValue) ;
This should work.
Jairaj Rampershad
System Concultant
--- Sylvain_Porée <Sylvain.Poreesophia.sema.fr>
wrote:
Hi Forte Gurus,
I have tried to set an icon using this statement :
window.SmallIconImage =
aIconFile.<TitleBarIcon>.imagevalue;
where <TitleBarIcon> is a PictureGraphic in my
window workshop.
I have tried 16*16 16 colours as well as many other
arrangements. It does
not work. I use windows NT.
Any ideas ?
Thanks
Sylvain
PS : For info (forte help):
SmallIconImage
Data Type ImageData
Source Class Window
Settable? Yes
The SmallIconImage attribute (ImageData) provides
the small icon to be used
when the window is iconized, for example, in the
task bar. The image size
for a small icon should be 16 by 16 pixels. Although
the image will be
scaled if you provide one of a different size, for
best results, we
recommend that you create your icons in the same
size in which they will be
displayed.
Windows 95/NT only
This feature is available on Windows 95/NT only. On
other platforms, the
attribute is ignored.
For the archives, go to:
http://lists.xpedior.com/forte-users and use
the login: forte and the password: archive. To
unsubscribe, send in a new
email the word: 'Unsubscribe' to:
forte-users-requestlists.xpedior.com -
WMI Class Reference for Dynamics CRM Performance Counters
Hello,
I am trying to monitor a MS Dynamics CRM 2013 instance using the
Performance Counters provided.
I will be writing VB Script to collect the performance counter data via WMI.
I couldn't find out the WMI class reference the Dynamics CRM 2013 performance counters.
What I meant was, some thing similar to the 'Windows Server Cluster' Object and Performance counter class, as given below.
https://msdn.microsoft.com/en-us/library/aa965285%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396
Help me on this.
Regards,
Krishna.Hi David,
Sorry for posting in the wrong forum. Will correct it in future.
I can't use the Perfmon as I have a java application which will call the VB Script periodically to collect the data. I need to write both VB Script and Powershell scripts. I need to have the class reference to understand the data type of each attribute in
a performance counter. For ex,
The 'CRMAuthentication' counter has the following attributes.
Caption
ClaimsAuthenticationAttemptsInTheLastMinute
ClaimsAuthenticationFailuresInTheLastMinute
Description
It is necessary to understand the datatype each attributes in the all Performance Counters.
Regards,
Krishna. -
Getting the Entity Implementation class on Table Selection Event...
Hi to all !. I made an ADF application where I have two entities... "User" and "Products"... One user have many products... I would like to know what code to use in order that, when the user of my application selects a row, I can get the Java Class Implementation of my Entity Object "User" so that I can access his products !... Hope I can get help... Thankx 1
Hello User,
I think you're using business components, Am I right? This link could help you to understand the concepts:
http://st-curriculum.oracle.com/obe/jdev/obe11jdev/ps1/adfbc_new_features/adfbc.html
Regards, -
SCCM Client Application Installation WMI Classes and Cycles
Hi,
I am writing some software to monitor application deployements via SCCM - specifcally required applications. The applications installing OK however
it takes a bit of time for the SCCM console to realize the application has been installed after the client has actually done it.
So here are my questions:
1. What client cycle actually sends the status message back to the SCCM database saying "I have installed this application" - I am guessing the
"Application Deployment EValuation Cycle"?
2. Which WMI class can I look at that can tell me "when" the SCCM client installed the application?
Thanks,
WardTo add to Torsten's answer here, there is no client cycle/action for this as it's automatic (see Torsten's answer). The App Deploy Eval cycle is for re-evaluating global conditions and application requirements on an on-going basis to ensure they are still
enforced and has nothing to do with reporting back to the site.
For part 2, CCM_Application should also get you what you are looking for on the client side but that's pretty inefficient for anything thing more than one-of deployments in small environments. Why not use reporting?
Jason | http://blog.configmgrftw.com | @jasonsandys -
Do we have any WMI class so that we can use it for Drive Extension?
Do we have any WMI class so that we can use it for Drive Extension?
Could you please provide some more information about what you are trying to accomplish?
Do you need a WMI class because you are trying to write a program?
By 'drive extension' do you mean extending a volume that resides on a drive?
If trying to accomplish this via scripting, you can readily use diskpart.
You don't say what operating system you are working with - PowerShell 4.0 that comes with Windows 8.1 and Windows Server 2012 R2 has a Resize-Partition cmdlet.
I could go on guessing, but more information from you would be helpful.
.:|:.:|:. tim -
AppleScript error with iTunes: Can't get window 'iTunes' of class pcap ...
Hi there. I'm working on a script that posts iTunes track names to Campfire based on the AirPlay device in use. I've been getting a "Can't get window 'iTunes' of <<class pcap>> 'iTunes' of application 'System Events'" and was hoping someone might see an obvious answer. The error pops up randomly. Some machines receive the error much more often than others. Here's the code:
global current_track
global last_track
global campfire_token
global airplay_device
global campfire_room
global current_device
(* Begin user defined settings ************)
set campfire_token to "123456" (* Your Campfire API authentication token *)
set airplay_device to "Apple TV" (* The name of your AirPlay device *)
set campfire_room to "https://yourorg.campfirenow.com/room/123456/speak.xml" (* The Campfire room you'd like to post to *)
(* End user defined settings *************)
set current_track to ""
set current_device to ""
set last_track to ""
on idle
if application "iTunes" is running then
tell application "iTunes"
if player state is playing then
tell application "System Events"
tell application "iTunes"
set minimized of front browser window to false (*This AppleScript can only function when iTunes is not minimized. *)
delay 2
set visible of front browser window to true
delay 2
set current_track to current track
end tell
delay 2
set current_device to the description of button 8 of window "iTunes" of application process "iTunes" of application "System Events"
end tell
delay 2
if current_track is not equal to last_track then
if current_device as string is equal to airplay_device & " AirPlay" then
tell application "iTunes"
set current_track to current track
tell current_track
set trackName to (name)
set artistName to (" :: " & artist)
set albumName to (" :: " & album)
end tell
set track_info to (trackName & artistName & albumName) as string
(* Replace apostrophes *)
set search_string to "'"
set replacement_string to "'"
set AppleScript's text item delimiters to the search_string
set the item_list to every text item of track_info
set AppleScript's text item delimiters to the replacement_string
set track_info to the item_list as string
set AppleScript's text item delimiters to ""
(* Replace quotation marks *)
set search_string to "\""
set replacement_string to """
set AppleScript's text item delimiters to the search_string
set the item_list to every text item of track_info
set AppleScript's text item delimiters to the replacement_string
set track_info to the item_list as string
set AppleScript's text item delimiters to ""
set shellCommand to ("curl -u " & campfire_token & ":X -H 'Content-Type: application/xml' -d '<message><type>TextMessage</type><body>" & track_info & "</body></message>' " & campfire_room)
set shellCommand to shellCommand as string
do shell script shellCommand
(*display dialog shellCommand*)
(*log "Posting to Campfire:" & shellCommand*)
end tell
delay 2
end if
end if
set last_track to current_track
end if
return 1
end tell
end if
end idle
Thanks for your help. Any suggestions are appreciated!well, for information's sake, the cleaned-up script looks like this:
(* Begin user defined settings ************)
property campfire_token : "123456" (* Your Campfire API authentication token *)
property airplay_device : "Apple TV" (* The name of your AirPlay device *)
property campfire_room : "https://yourorg.campfirenow.com/room/123456/speak.xml" (* The Campfire room you'd like to post to *)
(* End user defined settings *************)
global current_track, last_track, current_device
on run
(* init at runtime*)
set current_track to ""
set current_device to ""
set last_track to ""
end run
on idle
if application "iTunes" is not running then return 60
tell application "iTunes"
if (player state is not playing) or (current track is equal to last_track) then return
set last_track to current track
set minimized of front browser window to false
set visible of front browser window to true
set current_device to my getDevice()
if current_device as string is not equal to airplay_device & " AirPlay" then return
set track_info to my mungeText({name, artist, album} of last_track, "", "::")
set track_info to my mungeText(track_info, "'", "'") -- Replace apostrophes
set track_info to my mungeText(track_info, "\"", """) -- Replace quotation marks
set shellCommand to ("curl -u " & campfire_token & ":X -H 'Content-Type: application/xml' -d '<message><type>TextMessage</type><body>" & track_info & "</body></message>' " & campfire_room)
do shell script (shellCommand as string)
(*display dialog shellCommand*)
(*log "Posting to Campfire:" & shellCommand*)
return
end tell
end idle
on getDevice()
tell application "System Events"
tell process "iTunes"
return description of button 8 of window "iTunes"
end tell
end tell
end getDevice
on mungeText(itxt, stxt, rtxt)
set tid to AppleScript's text item delimiters
if class of itxt is text then
set AppleScript's text item delimiters to stxt
set itxt to text items of itxt
end if
set AppleScript's text item delimiters to rtxt
set otxt to itxt as text
set AppleScript's text item delimiters to tid
return otxt
end mungeText
I'm positive there's a better way to check if AirTunes is the active device (maybe by seeing if the current playlist is a device playlist, and checking the source name?), but I don't have any way to test that. -
Msvsm_Virtualization Wmi Classes for Windows Server 2008 r2
I am trying to use a command line interface, for HyperV. It requires using Windows WMI Classes named "Msvm_VirtualSystemManagementService" , in the windows namespace
: "root\virtualization\v2" . The following are available in Windows Server 2012. But I need the same for windows server 2008 r2.
Please help me installing those classes.
Thank you.Hi,
Any updates?
Besides, you may have interests in the below article:
The v2 WMI namespace in Hyper-V on Windows 8
Best regards
Michael Shao
TechNet Community Support -
I tried repeatedly to load Firefox 5. The Error "TypeError: Components.classes[cid] is undefined" keeps coming up. The browser loads but any URL I enter doesn't load. Sites activated by buttons do load. Internet Explorer works.
07-05-11 When I turned on my laptop (Vista) this morning, I got a Start in Safe Mode and Repair message so I did. It suggested a System Restore, I hit OK. When it started like normal, I waited a few minutes then TRIED to launch Firefox 5.0 but kept getting a Mozilla Crash Report dialogue. So I instead opened Firefox 4.0b12 --error free-- so I could get here to get help. When I tried the Run... firefox.exe -profilemanager step, I get the subject error. When I try to open FF 5.0 in Safe Mode by holding down the shift key simultaneously, I get the subject error and no launch (though no Crash box either). I will try to let the FF 5.0 Updater run when it appears again but it never lets me choose when to Ask Again so I don't think it'll show again until tomorrow. Sigh. Oh, and like someone at a different version of this error blog re WinVista 32bit, now I'm getting the issue of Enter not executing the URL typed in the address bar; I had to click the arrow.
I hope the Update is to fix this problem. -
Getting help beyond Skype Customer Service
Does anyone know how to reach someone at Skype with any billing authority? The customer service is worse than useless because they take a lot of time and offer absolutely no help. I am the Skype manager for a few different Skype accounts. I use these accounts for my business and for group video. It looks like when Skype switched group video accounts to Skype premium accounts, they switched my quarterly account payments of $29 to monthly payment of $29, which means that I've been paying tripple on each account this year all year.
Now, I would like to get a refund for my overpayments, switch to a cheap yearly plan for all of my accounts and update the contact address for our company. I'm not able to to do any of these things as far as I can tell because the interface is buggy.
Last year, I lost many hours just trying to get help changing the credit card for billing. At the time I asked to be switched to one of the lower cost plans that had become available and they told me that I didn't have to do anything because it would happen automatically. When it didn't, I didn't have the energy to spend another day chatting with customer service reps, so I left it. Next month, I will be changing banks and anticipate another excessively long battle.
Does anyone know how to get actual support from these guys?I have been trying to get customer support for a year and no help. I have auto renew with unlimited United States calls and a Skype number and 99% of the time I can't make a call and am told it will cost me money. I tried online support and dealt with an idiot or I think it was computerized responses because they typed the same thing over and over for 6 hours before I gave up. Seems like once they get your money you're screwed. There is no help and there should be some way to file formal complaint. Sorry I'm no help but maybe someone will read this and come up with a REAL answer. Free Skype is good between computers but don't waste your money on subscriptions because you are on your own. This company needs legal action taken against it. Seems like by referring you to faqs and cutting you off once you get some kind of automated response they hope you will give up. Well, enough is enough. Any help would be GREATLY appreciated. Maybe a class action lawsuit might get some response.
-
Why does page-break-before get replaced with br class hcp10?
why does <br style="page-break-before: always;"> get replaced with <br class="hcp10">
This issue only occurs when generating an HTML Help CHM file.An alternative method can be found in Item 23 at http://www.grainge.org/pages/snippets/snippets.htm#content.
Are you saying the code in the source file gets changed? I suspect you mean target files but how are you identifying the change in a CHM? Is the change causing a problem?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge -
How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized. -
About (not) getting help for Design Premium CS4 [very long post]
If what i've heard on numerous occasions is true, and I really hope it is, Adobe spends a lot time, energy, emotion and effort on their Customer support system. In an effort to provide a bit of insight "from the trenches" I've spent the last hour sifting through Adobe's website trying to find an email where I could send a bit of critique regarding the quality of Adobe's Tech Support and I've come to the conclusion that these forums are a paying customer's only outlet. As part of my job training, I take a lot of notes whenever anything gets done over the phone. This then is a full transcript of the arduous process I had to go through in order to try and fix the infamous "licence has expired" issue. I'm not necessarily looking for feedback, I just want somebody at Adobe to see this and realise how much money is being wasted on a very dysfunctional "Support Service".
Adobe tech support notes:
How can the ball be dropped to this extent?
Friday, April 2nd
10:00 Installed the suite on the office's new design computer after using the trial editions until they expired. None of the programs in the suite will run because the licence is "expired".
11:30 Not knowing if it might somehow be related to there being leftover files from the trial editions (which I didn't uninstall) I uninstall everything and install again.
13:10 I receive the same error message. Tech support principally led to a waste of a day due to the way that Adobe's databases seem to catalogue customers. According to Jay Lopez, our suite wasn't registered to my boss (Doc) it was registered to Ken Schoepp, who hasn't worked here in about 8 years, since he was one of the earlier names connected to this address. It took about 2 hours and 2 transfers to figure this out.
15:30 I finally get transferred to tech support.
15:51 TS answers.
It takes 2 hours to assess what the problem is and suggest that I should do a full uninstall and reinstall of the suite, regardless of the fact that I did that before calling TS. 2nd installation fails to solve the problem whereby the suite won't load up (as expected). I'm given some instructions as to what files to remove that may contain registration information and could possibly prevent the program from running. Tech support hangs up as their shift is soon over but they assure me that this thrid installation of the day should fix the problem. To speed up the installation I copy the files onto the HDD.
17:15 For some unknown reason, Setup.exe crashes crashes at about 65% of initialisation. That's right, the installer can't even run!
Tuesday, April 6th
8:37 Calling TS
8:45 Don answers
8:51 Get informed that I was somehow routed to CS instead of TS. The case id I provided requires solutions that he can't provide, Don will transfer the call to TS.
8:53 Jitesh gives me a new case id before putting me on hold as he reads the case file.
9:05 Informs me that since my call deals with an installation issue I need to be transferred to another department. In response to my comment that I've already been misrouted twice today Jitesh says he will contact the department personally in order to transfer me more quickly as I'm already in their service.
9:13 Just before hanging up Jitesh mentions that there are only 12 calls ahead of me in the queue.
9:19 Rohan Subba answers. After reading the file he asks if I would accept sharing my desktop in order for him to look at the root of the issue using Acrobat Pro Meeting.
9:26 With files installed, logging in to "adobesupport.na5.acrobat.com" as guest.
As things are not working as expected, Rohan places me on hold as he goes to look up solutions.
9:31 Back from checking resources, try them out, still don't have access to some files due to lack of permissions.
9:36 Comes back with instructions on how to setup the Windows7 super admin account which should give me full access to the locked out files.
9:42 Logged in as admin. More hair pulling as we try to configure the permissions properly.
10:02 File sharing finally works and he downloads the installation log files. As we attempt to change permissions to access other files I ask why it is has taken 13 hours of TS and 4 techs before someone suggests using Adobe Connect Pro Meeting since it seems like a great way to gain access to files. Rohan's answer: Due to the solution chain, TS had to try other options before going for the ACPM.
Over the next hour we try various things to get rid of the files that are blocking the re-installation of Premium Suite. I'm instructed to download the "Windows Installer Cleanup Utility" and "adobeCS3cleanscript" even though I'm running CS4. The trial versions I was using were also CS4. I'm assured that the CS3script works just fine for CS4 removal. It gets run with option 1, once, and twice with option 2, rebooting between each pass.
11:01 Realisation sets in. "I'm sorry, I cannot resolve this issue and I will escalate your call to Tier 2 TS". Initially he asks if Thursday is good for the follow-up call but I inform that I will not be there on that day and that I am the only one at the office who can handle these types of technical calls.
11:05 Comes back on the line and informs me that T2 TS will contact me on Friday.
Spent the remainder of the day reading online, chasing possible solutions. Found out about a hidden option 3 for Cleanscript, run it twice, still no improvement. Having been shown the location of the installation log I sift through it and research 1) where each of the offending registry key is, 2) how to change permissions to the offending keys so I can delete them. Thanks to google and other people who've had the same issues I'm having and followed by blogging about it.
In total, 22 registry keys blocked the installation. Because each key would cause the installer to lock up and quit It took 6 hours to run the installer 22 times until it crashed in order to find and eliminate each one. When they were all taken care of, only 4 Premium suite modules wouldn't install: Flash, Flash Player, Acrobat and Air.
Progress at last.
Thursday, April 8th
Mesum, a resolution specialist, calls work asking to speak to Doc about our case. According to him there is no mention of a contact person (me) or a date for a call back. When asked probing questions about these discrepencies Mesum says that seeing as how Adobe TS are trained to exacting standards and that note taking is a very important part of the job there is no way that this break down happened on their end. If the information my boss is referring to is "not in the file" then it MUST be false. The obvious answer, according to Mesum, is that whoever made the appointment with Adobe didn't take down good notes. As a T2 specialist he "...makes it a point to always return the call at the arranged time". I don't have the notes regarding everything that was said that day but from talking to Doc on the following day I gather that Mesum made other comments to bring into doubt the quality of Aararat's (the company I work for) training, their note taking skills and the quality of their employees. Not once did he take any hint of responsibility for the communication screw-up. Mesum will be calling me back on the Friday (as was originally written down in our file) and provides a new case id before hanging up.
Friday, April 9th
12:01 Mesum call and wastes no time in trying to resolve the issue. I inform of the progress I made yesterday (independently).
12:08 Error :2 shows up again. Instructs me to clear the temp folder, the cache and to verify that the print spooler service is enabled. It is.
12:21 While the system is rebooting, Mesum mentions that the "very detailed conversation" he had the previous day and asks if I have been briefed about it. I explain that I have been briefed (neglecting to mention that I am the one who made the appointment and took copious notes about all my TS conversations, including this one) and that I hoping to get this issue resolved once and for all. Mesum makes a grandstanding comment about how "he makes it a point to always return the call at the arranged time as these calls are very important and it is crucial that they get resolved". He then goes on about the lenghts Adobe has gone to in order to create a support chain to make sure that if an issue is unresolved on either end of the chain, that this lack of resolution can be tracked down.
Error:2 indicates that we are still having registry blockage issues. In response to my question whether there might be a full list of the registry keys that Adobe Premium suite injects during an installation Mesum responds that techs have been given very strict and specific instructions about tampering with the windows registry (which is odd considering 3 days prior a tech dove right into registry editing) he proposes that I instead uninstall Flash, Flash player and Adobe Air.
13:07 Since the uninstaller won't run for just the 3 modules, Mesum asks that I uninstall everything once again. I am then to only start by installing Acrobat first, and only Acrobat, before installing the rest of the suite. Because this process will take a long time and Mesum has other calls to make he leaves me to this numberless installation being fairly certain that this will solve the issue. He adds that such problems are very frequent with Acrobat. Should his proposed course of action not solve the issue I can type up a follow-up response by going to www.adobe.com/go/supportportal. I am to expect a follow-up call on Monday.
13:22 Because I was really not looking forward to going through another round of uninstalling and reinstalling, I attempt to run flash one last time prior to starting the cycle. Run into error:5
reboot
13:29 Error:5 again. Time to uninstall once more.
13:35 Error while uninstalling. Nothing to do but click continue and see how it goes.
13:53 Uninstall finished with problems, running it again. Adobe Sing is still showing as an installed component.
13:55 Uninstall with errors. Flash Plug-in will not uninstall. Running Uninstaller again.
13:59 Uninstaller fails again. Decide to go and manually delete files and folders inspecting each one by one.
Spent the rest of the afternoon going through the install logs like I did on April 6th, unlocking ownership and deleting corrupted keys one at a time.
18:08 The whole Suite finally installs except for Flash and Indesign.
18:47 After hunting down more keys, the installer completes with errors but at least all the programs are installed. Acrobat, Air, Flash plug-in are still not installed properly.
Monday, April 12th
8:20 Call tech support
While on hold I try to find my ticket on the support portal using the case id's I've been given. None of them show up on the system. Basically, I'm stuck to using phone support.
9:23 TS answers. Sanjay
9:28 After Sanjay has verified the case id, I provide him with an update to the file regarding what I've done since I hung up on Friday, describing the new issues.
9:34 Placed on hold
9:42 Comes back and explains that this issue will require more consultation with his seniors. To make sure that he looks up the right issue I repeat the exact problem I would like him to research. Three times he repeats the information back to me just a little differently. Finally on the 4th repetition of the problem I'd like addressed he "gets it" and thanks me for "providing that pertinent information".
What I don't understand is that I repeated the same information that he repeated back to me 4 times before he seemed to understand what his notes told him he should be researching. From the heaviness of his accent I suspect that their was a bit of language barrier here.
9:48 Places me on hold
9:59 Comes back with a possible solution.
10:08 As his solution requires me to delete files I don't have access to due to lack of permissions, his solution can't be applied. He places me on hold.
10:11 Comes back, with another possible solution.
10:17 Still not working. I ask how I can change administrator settings for specific files and he needs to go check articles again. Shouldn't this type of knowledge just come off the top of his head if he's in TS? Sanjay just walks away at this point, not asking to put me on hold nor placing the call on hold. I can hear conversations in the background the whole time.
10:24 Comes back, thanking for staying on hold (even though I wasn't). This time he asks me to look for specific adobe folders. I can't delete them because I'm supposedly not an administrator, even though I'm logged in using the enabled super-admin account. He tells me I need to type a very specific command at the command prompt to reset the admin account. I thought that's what he was going to research the last time he left so I ask what I have to type at the command line to do this. Sanjay doesn't and asks if he can put me on hold again. I politely and calmly answer that no, I don't want to be put on hold. Every time I've asked him a question he's had to go in order to talk to his seniors (as he calls them). If possible, why not escalate my call and put me in touch with one of these seniors or a manager in order to minimise the amount of time I will be placed on hold. He puts me on hold.
10:34 Ashima comes on the line. Unlike Sanjay, she sounds confident and authorative.
10:44 After discussing what I'm trying to do she informs that not being able to delete files and folders is a Windows issue, not an Adobe issue. Even after I mention that a previous tech had helped me solve a similar problem in the previous week and try to reason that since it's Adobe uninstaller that caused this issue she sticks to her claim that it's a Windows issue and that she cannot help me resolve the issue. I am to contact Microsoft tech support in order to get help with this issue.
12:17 Call Microsoft technical support
12:23 Jacqueline answers. I describe the problem I'm having with managing permissions in Windows 7 and that I've been told that I resetting the admin account should solve this problem. She seems to agree and asks for my Windows serial number before we can start working on the issue. Upon finding out that I have an OEM version of Windows, Jacqueline informs me that I have 2 options: look online or pay 59$ per call on credit card for support as free support is not provided to OEM licences since they are typically only installed by resellers and assumed to be serviced by them. Sadly, this is not my case.
12:31 Having repeated my options back to Jacqueline to make sure I understood her correctly I inform her that I will terminate the call since I will not be paying for paying and therefore will go online for help. She sounds surprised at how quickly I made my decision, wishes me good luck and the call is ended.
13:30 Started researching a solution. I find what I need to know and apply it, managing to reclaim ownership of the files and folders. Run the installer again and everything installs now except for the Acrobat, Air and Flash plug-in.
Tuesday, April 13
15:30 Since I haven't received a call back from Mesum I try to find our case information on the Adobe Support Portal. I figure that Mesum probably needed me to contact him prior to today in order to confirm whether the solution worked or not. Logging in with the email address we used to register our software and log our support calls is unsuccessful. Either the password is wrong or the email is not active. Seeing as we have 2 other office emails with which Adobe products have been registered over the years I log on with them to see if we have pending cases on either of them. negative. Just to test something out I attempt logging in to the original email from another computer. While I can't log in I no longer get the message that the email isn't related to an active customer account, just that the password is wrong. Resetting password. Still can't login.
16:06 Starting LiveChat with Adobe to see if they can help. On hold.
16:12 Connected. explain the situation.
16:19 Says the password is reset from their side. Try it and doesn't work.
16:22 I tell Live Chat the reset didn't work, and wait for response.
16:29 He assures me it's been reset and that I should try again.
16:30 Try it to connect via two other computers. Fail. Inform him again. Wait.
16:36 Informs me I will need to call Phone Support. I ask if he can connect me.
16:38 No, he cannot connect me. There is no Live Chat Tech Support. Due to the amount of lag between responses I ask if how many chat sessions he works on at the same time.
16:41 Answer: three at a time.
16:45 Finish typing comment and suggestion about possibly reducing that number because the amount of lag time for simple requests is just too much.
16:46 Final response and goodbye.
16:47 Call Phone Support
16:50 Jerry in the Philippines. I explain the issues I've been having with our account and the failure to reset the password. Jerry puts a note in the file and that he'll look into it.
16:58 Puts me on hold as he goes to explore.
17:01 Comes back, can't see any issues. Asks me for permission to logon to the client account by using our email and password. I accept. He logs on and sees that there are in fact no pending cases that show up in our client account, even though we have multiple concurrent case id's showing on his side. He says he'll look into it.
17:07 Client login issue is unresolved but at least I'm getting transferred to TS.
17:23 Panpaj answers. I explain the situation and provide case id.
17:38 He provides a new case id. I have to describe the whole case history.
17:46 On hold.
17:52 Turns out I was transferred to the Acrobat specific TS. Seeing as how my installation problems aren't dealing specifically with Acrobat he can't help me. He will transfer me to general TS.
18:16 Animesh answers. explain the situation and provide case id.
18:20 Puts me on hold as he reads the file.
18:22 Repeats the problem as described according to the file.
18:30 Puts me on hold as he goes to find articles.
18:36 Asks me to share the desktop. Connecting to connectteam.acrobat.com
18:44 Upload of log file complete, reading over it.
18:48 Sharing screen caps of installation error messages. I've been thoroughly documenting each and every single one. Instructs me to download and AdobeCS4cleanscript. When I explain that I've already used the CS3 version I'm informed that the CS3 version should never be used to try and clean up a CS4 installation since it won't work.
18:56 I'm informed that TS closes at 19:00 and that he won't be able to finish this call. However, if I read article kb 401401 I should find some steps that will solve the issues that I'm experiencing.
19:01 While looking for the article I inform him that I can't access my TS updates on the Support Portal and that in a previous call Phone Support was not able to explain why. Might he have any idea why? He says he'll check it out.
19:05 "That's odd. I'll add this complaint to the file."
Animesh adds that If this knowledge base article does not resolve the issue, I should make sure to call back. He's added a note in the file to automatically escalate my call to Tier3 TS.
"What? There's a T3?" I ask. "Why has it taken 2 weeks to get this call escalated to tier 3?"
He apologizes if this taken so long to be escalated but there are definite checks and procedures that need to be followed before a call can be escalated to Tier 3.
April 15th
11:10 Starting new uninstall of CS4
11:20 Uninstaller error with InDesign.
11:31 Running CS4cleanscript, all options.
11:49 Completed running CS4cleanscript followed by a manual clean-up of remaining folders. Starting a new install.
12:04 Install error with Flash 10 ActiveX.
12:06 Install error with Flash 10 plug-in.
12:37 Installer finished, with errors.
12:53 Test launched every application in the Suite and they seem to be working in spite of the errors. So be it, I'm never calling Adobe TS again.
Questions and suggestions to Adobe
In spite of not having my issue corrected I must say that the politeness of every representative was exemplary.
While I realise software piracy is a big issue, why is it that pirates don't struggle with your DRM system yet legal users do? Either scrap your current DRM and replace it with something that will not cripple a system if an installation goes wrong or change your installers.
Software suites are convenient yes but there are now so many modules that come bundled with the suite that seem utterly pointless because the documentation for them is sorely lacking an "at a glance" explanation of features, benefits and purpose. Adobe Air, Sing, Version Cue and Bridge come to mind. Don't you think cutting down on module bloat would make interoperability an easier thing to manage and maintain?
As a user who has multiple hard drives in his system (one each for the OS, applications and project data) I don't like installers that place files all over my system without my consent. If an installer asks for a destination folder, ALL programs should go into that folder. Files and programs that are shared across the suite for added functionality or registration purposes should ask for a user-specified shared folder (in case there is one) rather than just go into the (assumed) default.
Why is the Support DB's search function so useless? I've tried (and tried, and tried, and tried...) to find useful solution articles but something is just plain wrong with your search algorithms. I've tested this. Pick an article at random, then do a search for it's title. Too often the search engine won't even find it. The only time searches work is if one has the precise number of the article, such as KB 401401.
The amount of checks and procedures required for service escalation needs to be streamlined in order to speed up the process. It took too long to get to the right Tier. By the time I was finally escalated to Tier 3 your support services had eroded all of their credibility.
Practices and procedures (P&P) need to be more uniform. I have one tech telling me to use one version of clean script and claiming it's fine whereas another claims that only the CS4 script would work to resolve my issue. Why is this? What does this reveal about levels of training? There is also large gaps in the knowledge of individual representatives. As should be expected, some representatives knew exactly what to do and how to do it without having to resort to articles every 3 minutes. Others, such as Sanjay, either need to be retrained or let go. His lack of knowledge was thoroughly exasperating.
The case id system needs to be reworded. Over these 2 weeks I was given 4 case id's, none of which ended up showing up in the support portal for follow-up. Furthermore, note taking seems to be a problem because there was a lot of information that just never seemed to make it "in the file".
Why do calls get transferred to the wrong department so often?
In Closing
Due to having more pressing matters to attend to at work and seeing as how I could not afford to spend any more time fixing the harm that was brought on by carrying out the suggested "solutions" I have not called back since April 15th. The suite runs "with quirks" and will stay that way until I rebuild the system because it seems that the only solution that remains regarding the installation woes is to wipe the drive and start from scratch.
Thank you for reading this whole transcript. I hope it helps you improve your customer service experience.
Marc-Andre RenaudThank you for the sympathy and the information about the Adobe.com forum Michael.
I posted here because, to be honest, for a company that's acknowledged their installers and updaters and support needs some work, they seem very determined to obfuscate the means by which users can provide direct feedback to the company. Much like you, I've also noticed a trend in CS5 installations that mirrors the issues that were present in CS4. it's a sad state of affairs.
As for my installation, you are also quite right to say that a clean install would have been a lot faster than what I went through with TS and it was actually my first idea. Before calling TS I'd actually read through the forums and noticed that a large number of users who were faced with my situation had no other choice but to reformat. I was just giving Adobe the benefit of the doubt and wasted 2 and a half weeks through that course of action...
What makes this situation even more frustrating is that the installer failed on a fresh system. It was a custom-built design machine, assembled and configured by myself. The only software that had been installed on it prior to Design Premium was Firefox, an FTP client and the start of my problems, trial versions of various CS4 programs. I used trials just long enough to retire the previous design computer so that I wouldn't contravene the EULA's stipulation of not running more than one instance of software at the same time on different machines. Turns out being honest once again penalised a legal customer.
If there is just thing users should learn from my far from unique tale of failed tech support it's that if you ever run into a problem with the installation, don't bother calling TS, just reformat and start from scratch. It might seem like it'll take longer to get going again, but in actuality, it's the opposite. Reformatting means you'll be up and running in about 1 or 2 days rather than 2 weeks.
Marc -
I got my cracked screen fixed , and ever since my phone has been acting up. Now Im trying to restore it and it wont restore. Also my phone wont work without being on the charger. It just wont disconnect from ITunes Can I get help ASAP
nadiamilan wrote:
I think that is an great idea . But I wanna know if there is anything else i can do besides going all way back to the place i got if fixed at ....
Probably not.
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