Getting "incorrect sync key" errors during iPhone setup

First, i tried to "add a device" in the desktop Sunc window.
Entered the simple key that my phone generated, and got a positive confirmation on the desktop.
However, the phone showed a "incorrect sync key" error message, and no connection was made.
Then, i tried it the other way around - through the phone app.
I entered the sync key, connected, and got the "incorrect sync key" error as well. I tried this twice, just to make sure i didn't have a typo anywhere.
Lastly, i generated a NEW sync key in Firefox. I then tried connecting BOTH WAYS all over again, always with the same "incorrect sync key" error appearing on the phone.
It works neither way! Very frustrating...

Resolved itself. I guess they were doing extensive maintenance over at Mozilla ... now it just went through as it should, and my iPhone is added to the list of devices.
If you are experiencing similar problems, you can file a bug report - and read the latest status updates on maintenance - here: https://services.mozilla.com/status/

Similar Messages

  • Wrong sync key error

    i keep getting wrong sync key error after i click finish on "Setup Complete." i have tried resetting the sync key. nothing works.

    Sync was an Add-on before the release of FF4 after which it was integrated into the current release, so it may behave differently.
    You could maybe consider updating to the current version which is v4.0.1
    To do that, click Help | About Firefox | Check For Updates and then "Apply Update".
    P.S. I'm off on vacation for a month from today so I won't be able to respond again until mid-July. But I'm sure one of the other guys will be able to takeover if the problem persists.

  • I keep getting "Login Failure Incorrect Sync Key". What do I do?

    I have have username and password with Firefox. I have installed sync on home computer and have obtained sync key. I have installed Home on my iPhone. When I open Home, it provides code. I enter code in to Add A Device page on home computer. It says device successfully added. When I press Done on home computer, message on iPhone appears "Login Failure Incorrect Sync Key". I live in Sweden. What do I need to do to make this work? Thanks, Tosh

    An upgrade of Firefox Home came through the itunes store and "lo and behold" it all works now albeit the interface is somewhat different to the desktop version. but at least all the bookmarks are there. Hope those who shared the same problem get it rectified.
    Regards to you all.

  • I enter the code from the iPhone on my desktop, it authorizes the iPhone which syncs tabs but stops when it hits bookmarks and says "incorrect sync key".

    My previous question said "add a device" went to help and there was no place to input the code for a new device - was using Firefox 3 and found it in Firefox 4 Beta - BUT - the sync still fails when it finishes tabs and starts bookmarks and same thing comes up as before: "incorrect sync key".

    Thanks Amitshree
    I did go to those Links but again it's still not working so I need a little more assistance because although it says it is synced I see none of my bookmarks on my new laptop.

  • Incorrect sync key

    Every time I try to set up my sync it just gives me an incorrect sync key message and I have tried getting a new one but ut still doesn't work

    Resolved itself. I guess they were doing extensive maintenance over at Mozilla ... now it just went through as it should, and my iPhone is added to the list of devices.
    If you are experiencing similar problems, you can file a bug report - and read the latest status updates on maintenance - here: https://services.mozilla.com/status/

  • I reformated my PC and lost my sync key and I have my iPhone connected to Sync but cannot find my sync key in the iPhone app

    I have lost my sync key because I reformatted my PC and didn't have a backup of it and my only other device connected to Sync is my iPhone but I cannot access the sync key in the Firefox Home app. I really wish I didn't have to erase all my sync data as I have some important passwords and bookmarks saved only in Sync.

    I did. Safari could not open the show sync key addon and Firefox Home didn't even try to load it for some reason.
    The second addon install button is grey when I try to open it with Firefox Home.
    Thank you, I appreciate the help but I guess unless there's a way to get the sync key for example via sftp from the iPhone (I have jailbroken) I'm pretty much doomed. I tried looking around the Firefox Home app folder but could not find the sync key in there. If someone knows where to look for the key it would be helpful, in case it isn't encrypted.

  • When syncing phone or ipad to mac, I keep getting "cannot sync unknown error occurred (-50) 1726 items  What does this mean?  What do I do?

    when syncing iphone or ipad to imac, I keep getting "cannot sync unknown error occurred (-50) 1726 items " What does this mean?  What do I do?

    Hello, a couple of old possible fixes...
    http://www.edtechhacks.com/2007/12/solved-itunesiphoto-sync-error-50.html
    http://reviews.cnet.com/8301-13727_7-10435935-263.html

  • I can not re-install/ update apple iTunes on my HP PC running Win7-64.  I get a registry key error when installing and am asked to make sure I have access.  IT is a home PC with one user and I have admin priveledges.

    When the updater notified me of an iTunes update, I selected the update option.  The update failed and killed the version I was running.  I have tried for a year to fix the problem without sucess.  I can't completely remove all Apple products.  I can not install any apple products especially iTunes which is the only one I am interested in.
    When I install iTunes now I get a registry key error similar to this:
    I am using a machine where I am the only user and am the Admin.   I have looked at the security settings on this key and see nothing wrond with it or the parent keys.  I tried removing all apple products but ran into similar problems.  At this time I still have Bonjour. Mobile Device Support, Software Update, and Application Support installed.

    These ones are tricky. But the following instructions are worth a try.
    First do a complete uninstall of iTunes and related components (but don't reinstall just yet), as per the following document:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    a. Launch regedit (Start >> Search Programs and Files >> type Regedit and open the regedit that comes up.)
    b. Access the following Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Components
    c. Perform the following actions
    i. Right Click on Components Folder
    ii. Select Permissions
    iii. Select Full Control and Read Permissions options
    iv. Select Advanced Button
    v. Select Owner Tab
    vi. Select to Change Owner to the Administrators
    vii. Check the option “Replace owner on subcontainers and objects”
    viii. Select OK when prompted that it may not change all.
    ix. Select Apply
    x. Select Apply again
    xi. Exit the Registry Editor
    Now try reinstalling iTunes again. Does it go in properly this time?

  • Get '500 Internal Server Error' during SIP INVITE - cause 44

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    Get ‘500 Internal Server Error’ during SIP INVITE - cause 44
    Have you ever seen anything like this before?  It usually works, but intermittently, we see calls get rejected.  It somehow seems related to high loads on the router.  We reduced the occurrences by changing our code to throttle the number of SIP INVITEs we send, but this doesn’t scale well.  Once it occurs, the only way to clean it up is to do a shut/no shut on the voice-port associated to SIP INVITE.
    Any suggestions on how we can proceed to debug this issue?
    BACKGROUND:
    Cisco 2811 running (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T3, RELEASE SOFTWARE (fc2)
    NAME: "2811 chassis", DESCR: "2811 chassis" PID: CISCO2811
    NAME: "9 Port FE Switch on Slot 0 SubSlot 1", DESCR: "9 Port FE Switch" PID: HWIC-D-9ESW
    NAME: "WIC/VIC/HWIC 1 Power Daughter Card", DESCR: "9-Port HWIC-ESW Power Daughter Card" PID: ILPM-8
    NAME: "Two port E1 voice interface daughtercard on Slot 0 SubSlot 2", DESCR: "Two port E1 voice interface daughtercard" PID: VWIC-2MFT-E1=
    NAME: "Two port E1 voice interface daughtercard on Slot 0 SubSlot 3", DESCR: "Two port E1 voice interface daughtercard" PID: VWIC-2MFT-E1=
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 0 SubSlot 4", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
    NAME: "High Density Voice2 Network module with on board two port interface  on Slot 1", DESCR: "High Density Voice2 Network module with on board two port interface " PID: NM-HDV2-2T1/E1
    NAME: "2nd generation two port EM voice interface daughtercard on Slot 1 SubSlot 0", DESCR: "2nd generation two port EM voice interface daughtercard" PID: VIC2-2E/M
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 1 SubSlot 2", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 1 SubSlot 3", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 1 SubSlot 4", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
    NAME: "PVDMII DSP SIMM with four DSPs on Slot 1 SubSlot 5", DESCR: "PVDMII DSP SIMM with four DSPs" PID: PVDM2-64
    WIRESHARK:
    No.     Time        Source                Destination           Protocol Info
          2 0.057246    10.194.154.136        171.68.115.156        SIP      Status: 100 Trying
    Frame 2 (471 bytes on wire, 471 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 100 Trying
        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41a-100875-517454db
            From: <sip:[email protected]:5060>;tag=82f4a00-9c7344ab-13c4-45026-41a-4ea64c5a-41a
            To: <sip:[email protected]:5060>
            Date: Wed, 08 Sep 2010 20:47:49 GMT
            Call-ID: 80e4f50-9c7344ab-13c4-45026-41a-10aff3f4-41a
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow-Events: telephone-event
            Server: Cisco-SIPGateway/IOS-12.x
            Content-Length: 0
    No.     Time        Source                Destination           Protocol Info
          3 0.071428    10.194.154.136        171.68.115.156        SIP/SDP  Status: 183 Session Progress, with session description
    Frame 3 (1109 bytes on wire, 1109 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 183 Session Progress
       Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41a-100875-517454db
            From: <sip:[email protected]:5060>;tag=82f4a00-9c7344ab-13c4-45026-41a-4ea64c5a-41a
            To: <sip:[email protected]:5060>;tag=48645D8-1175
            Date: Wed, 08 Sep 2010 20:47:49 GMT
            Call-ID: 80e4f50-9c7344ab-13c4-45026-41a-10aff3f4-41a
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
            Allow-Events: telephone-event
            Remote-Party-ID: <sip:[email protected]>;party=called;screen=no;privacy=off
                [Expert Info (Note/Undecoded): Unrecognised SIP header (Remote-Party-ID)]
                    [Message: Unrecognised SIP header (Remote-Party-ID)]
                    [Severity level: Note]
                    [Group: Undecoded]
            Contact: <sip:[email protected]:5060>
            Supported: sdp-anat
            Server: Cisco-SIPGateway/IOS-12.x
            Content-Type: application/sdp
            Content-Disposition: session;handling=required
            Content-Length: 264
        Message Body
            Session Description Protocol
                Session Description Protocol Version (v): 0
                Owner/Creator, Session Id (o): CiscoSystemsSIP-GW-UserAgent 8759 6996 IN IP4 10.194.154.136
                    Owner Username: CiscoSystemsSIP-GW-UserAgent
                    Session ID: 8759
                    Session Version: 6996
                    Owner Network Type: IN
                    Owner Address Type: IP4
                    Owner Address: 10.194.154.136
                Session Name (s): SIP Call
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Time Description, active time (t): 0 0
                    Session Start Time: 0
                    Session Stop Time: 0
                Media Description, name and address (m): audio 18710 RTP/AVP 18 101
                    Media Type: audio
                    Media Port: 18710
                    Media Protocol: RTP/AVP
                    Media Format: ITU-T G.729
                    Media Format: DynamicRTP-Type-101
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Media Attribute (a): rtpmap:18 G729/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 18
                    MIME Type: G729
                    Sample Rate: 8000
                Media Attribute (a): fmtp:18 annexb=no
                    Media Attribute Fieldname: fmtp
                    Media Format: 18 [G729]
                    Media format specific parameters: annexb=no
                Media Attribute (a): rtpmap:101 telephone-event/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 101
                   MIME Type: telephone-event
                    Sample Rate: 8000
                Media Attribute (a): fmtp:101 0-16
                    Media Attribute Fieldname: fmtp
                    Media Format: 101 [telephone-event]
                    Media format specific parameters: 0-16
    No.     Time        Source                Destination           Protocol Info
          4 0.089917    10.194.154.136        171.68.115.156        SIP/SDP  Status: 200 OK, with session description
    Frame 4 (1116 bytes on wire, 1116 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 200 OK
        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41a-100875-517454db
            From: <sip:[email protected]:5060>;tag=82f4a00-9c7344ab-13c4-45026-41a-4ea64c5a-41a
            To: <sip:[email protected]:5060>;tag=48645D8-1175
            Date: Wed, 08 Sep 2010 20:47:49 GMT
            Call-ID: 80e4f50-9c7344ab-13c4-45026-41a-10aff3f4-41a
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
            Allow-Events: telephone-event
            Remote-Party-ID: <sip:[email protected]>;party=called;screen=no;privacy=off
                [Expert Info (Note/Undecoded): Unrecognised SIP header (Remote-Party-ID)]
                    [Message: Unrecognised SIP header (Remote-Party-ID)]
                    [Severity level: Note]
                    [Group: Undecoded]
            Contact: <sip:[email protected]:5060>
            Supported: replaces
            Supported: sdp-anat
            Server: Cisco-SIPGateway/IOS-12.x
            Content-Type: application/sdp
            Content-Disposition: session;handling=required
            Content-Length: 264
        Message Body
            Session Description Protocol
                Session Description Protocol Version (v): 0
                Owner/Creator, Session Id (o): CiscoSystemsSIP-GW-UserAgent 8759 6996 IN IP4 10.194.154.136
                    Owner Username: CiscoSystemsSIP-GW-UserAgent
                    Session ID: 8759
                    Session Version: 6996
                    Owner Network Type: IN
                    Owner Address Type: IP4
                    Owner Address: 10.194.154.136
                Session Name (s): SIP Call
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Time Description, active time (t): 0 0
                    Session Start Time: 0
                    Session Stop Time: 0
                Media Description, name and address (m): audio 18710 RTP/AVP 18 101
                    Media Type: audio
                    Media Port: 18710
                    Media Protocol: RTP/AVP
                    Media Format: ITU-T G.729
                    Media Format: DynamicRTP-Type-101
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Media Attribute (a): rtpmap:18 G729/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 18
                    MIME Type: G729
                    Sample Rate: 8000
                Media Attribute (a): fmtp:18 annexb=no
                    Media Attribute Fieldname: fmtp
                    Media Format: 18 [G729]
                    Media format specific parameters: annexb=no
                Media Attribute (a): rtpmap:101 telephone-event/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 101
                    MIME Type: telephone-event
                    Sample Rate: 8000
                Media Attribute (a): fmtp:101 0-16
                    Media Attribute Fieldname: fmtp
                    Media Format: 101 [telephone-event]
                    Media format specific parameters: 0-16
    No.     Time        Source                Destination           Protocol Info
         7 1.661867    10.194.154.136        171.68.115.156        SIP      Status: 100 Trying
    Frame 7 (469 bytes on wire, 469 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 100 Trying
        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41c-100eca-13593e22
            From: <sip:[email protected]:5060>;tag=82f4b98-9c7344ab-13c4-45026-41c-669825d-41c
            To: <sip:[email protected]:5060>
            Date: Wed, 08 Sep 2010 20:47:51 GMT
            Call-ID: 80e5138-9c7344ab-13c4-45026-41c-3f6bfc7-41c
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow-Events: telephone-event
            Server: Cisco-SIPGateway/IOS-12.x
            Content-Length: 0
    No.     Time        Source                Destination           Protocol Info
          8 1.676056    10.194.154.136        171.68.115.156        SIP/SDP  Status: 183 Session Progress, with session description
    Frame 8 (1107 bytes on wire, 1107 bytes captured)
    Ethernet II, Src: Cisco_0d:3c:c0 (00:1f:ca:0d:3c:c0), Dst: HewlettP_06:71:52 (00:1f:29:06:71:52)
    Internet Protocol, Src: 10.194.154.136 (10.194.154.136), Dst: 171.68.115.156 (171.68.115.156)
    User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
    Session Initiation Protocol
        Status-Line: SIP/2.0 183 Session Progress
        Message Header
            Via: SIP/2.0/UDP 171.68.115.156:5060;rport;branch=z9hG4bK-41c-100eca-13593e22
            From: <sip:[email protected]:5060>;tag=82f4b98-9c7344ab-13c4-45026-41c-669825d-41c
            To: <sip:[email protected]:5060>;tag=4864C1C-10F8
            Date: Wed, 08 Sep 2010 20:47:51 GMT
            Call-ID: 80e5138-9c7344ab-13c4-45026-41c-3f6bfc7-41c
            CSeq: 1 INVITE
                Sequence Number: 1
                Method: INVITE
            Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
            Allow-Events: telephone-event
            Remote-Party-ID: <sip:[email protected]>;party=called;screen=no;privacy=off
                [Expert Info (Note/Undecoded): Unrecognised SIP header (Remote-Party-ID)]
                    [Message: Unrecognised SIP header (Remote-Party-ID)]
                    [Severity level: Note]
                    [Group: Undecoded]
            Contact: <sip:[email protected]:5060>
            Supported: sdp-anat
            Server: Cisco-SIPGateway/IOS-12.x
            Content-Type: application/sdp
            Content-Disposition: session;handling=required
            Content-Length: 264
        Message Body
            Session Description Protocol
                Session Description Protocol Version (v): 0
                Owner/Creator, Session Id (o): CiscoSystemsSIP-GW-UserAgent 7991 6854 IN IP4 10.194.154.136
                    Owner Username: CiscoSystemsSIP-GW-UserAgent
                    Session ID: 7991
                    Session Version: 6854
                    Owner Network Type: IN
                    Owner Address Type: IP4
                    Owner Address: 10.194.154.136
                Session Name (s): SIP Call
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Time Description, active time (t): 0 0
                    Session Start Time: 0
                    Session Stop Time: 0
                Media Description, name and address (m): audio 17660 RTP/AVP 18 101
                    Media Type: audio
                    Media Port: 17660
                    Media Protocol: RTP/AVP
                    Media Format: ITU-T G.729
                    Media Format: DynamicRTP-Type-101
                Connection Information (c): IN IP4 10.194.154.136
                    Connection Network Type: IN
                    Connection Address Type: IP4
                    Connection Address: 10.194.154.136
                Media Attribute (a): rtpmap:18 G729/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 18
                    MIME Type: G729
                    Sample Rate: 8000
                Media Attribute (a): fmtp:18 annexb=no
                    Media Attribute Fieldname: fmtp
                    Media Format: 18 [G729]
                    Media format specific parameters: annexb=no
                Media Attribute (a): rtpmap:101 telephone-event/8000
                    Media Attribute Fieldname: rtpmap
                    Media Format: 101
                    MIME Type: telephone-event
                    Sample Rate: 8000
                Media Attribute (a): fmtp:101 0-16
                    Media Attribute Fieldname: fmtp
                    Media Format: 101 [telephone-event]
                    Media format specific parameters: 0-16
    No.     Time        Source                Destination           Protocol Info
         10 1.700567    10.194.154.136        171.68.115.156        SIP      Status: 100 Trying
    Frame 10 (471 bytes on wire, 471 bytes captured)
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