Getting IO exception when trying to view the joblog.log file

Hi,
We are unable to view the joblog.log file. The joblog file is created in server path, but when we trying to view/read/download the joblog.log file we are getting JCS-108004: An IO exception occurred accessing a local file error.
server path: xxx/log/processerver_.log.
But we are able to view the reports through redwood for these extensions (*. html, *.csv. *. xml.).
server path: xxx/lis/sys_.html
Can anybody help on this issue.
Thanks,
Suresh.

Dear Suresh,
Your Question is not clear to me. what i understood is you can abel to check log in redwood , and unable to open in server at os level? if it is correct, login to server with cps installation user, ten i hope you can able to open files, check the file permissions in init file in $JCS_HOME/admin directory, check the permissions given, and also check listener port value, is it correct?
thanks and regards
Muhammad Asif

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