Getting message saying new version of QuickTime installed so ...
... can't complete installation of itunes 10. I started this process to download the latest version of software for the iphone (4.0), i've lost track of what i've done now. Have uninstalled my earlier version of itunes and now can't load up itunes 10. I've searched for all quicktime installations, deleted anything apple related and still no joy and being trying this for about 10 hours in total now. Please can somebody help me?!! On the plus side have the new software on my iphone but lost all my itunes contents, arrghhhhh!
Knowledge Base article 301913 explains, briefly, about these "recovered items." It used to be common in pre-OS X systems & is now very common in Tiger. I can't remember if it also happens in Panther.
Similar Messages
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Install Itunes, message says newer version of Quicktime is already installe
I have tried every which way to uninstall Itunes and Quicktime. When I try a new install Itunes it stops and says a newer version of quicktime is already installed, then I close out of that window and the next one says that Itunes can not be installed without Quicktime. Help, I have spent most of today on this and i am ready to toss my computer and Ipod!
Thanks beaner!
Okay, we're now going to try uninstalling iTunes and Apple Application Support (if it is still present on the system). Then we'll reinstall iTunes, which should reinstall Apple Application Support as well. We'll also take a few additional explicit precautions along the way.
First, download and save a fresh copy of iTunesSetup.exe (the itunes installer file) to your hard drive. (Don't run the install on line, and don't start the install just yet.)
http://www.apple.com/itunes/download/
Quit QuickTime and Safari 4.0.4 if you have them open. (They both use Apple Application Support, and will interfere with the uninstall if they are open.)
Now head into your "Uninstall a program" control panel. Uninstall iTunes. Uninstall Apple Application Support (if it is present).
Next we'll clear away any leftover program files and folders.
In "Computer" open "Local Disk (C:)".
Open the "Program Files" folder.
Right-click on the "iTunes" folder (if it still exists) and select "Delete".
Open the "Common Files" folder.
Open the "Apple" folder.
Right-click on the "Apple Application Support" folder (if it still exists) and select "Delete".
Empty your recycle bin and restart the PC.
After the PC restarts, don't open any applications. Disconnect from your network and/or the internet. Now disable all your security software (firewall, antivirus, antispyware).
Now start the iTunes reinstall by doubleclicking on the iTunesSetup.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Did that install seem to go through okay? If so, does your iTunes launch properly this time? -
I have just purchased an iPhone 4, but it wasn't connecting to my iTunes, so I took advice and uninstalled iTunes. But when I am trying to reinstall iTunes, it keeps telling me that I cannot because I have a newer version of Quicktime installed. I cannot find this newer version anywhere, and have gotten rid of the Quicktime folder, but it is still refusing to install iTunes.
Please help, I have tried everything.But when I am trying to reinstall iTunes, it keeps telling me that I cannot because I have a newer version of Quicktime installed.
That's usually caused by damaged QuickTime installation configuration information on the PC.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
New Version of Quicktime installed. Can't install iTunes 9.01
I am trying to install the new version of iTunes but its telling me I already have the newest version of quicktime and can not install itunes. Can I just install itunes without quicktime?
Quit ranting. I am running QT 7.6.4 and iTunes 9.1.1 on my Tiger iMac. It will be ten years old this summer. I have all of you beat I use it to sync a brand new iPod Touch. It works fine, even though it was built prior to even the beta version of OS X.
corpho wrote:
My computer was built a mere three years ago and it's virtually useless ...
Virtually useless? Really? Perhaps you're exaggerating a wee bit ?
I've spent almost nothing keeping mine up to date. Until someone can provide a tangible reason to update to Snow Leopard, I have no plans to replace this ten year old computer.
Here are Apple's download sites for QuickTime and iTunes, respectively.
http://support.apple.com/downloads/#quicktime
http://www.apple.com/itunes/download/
They'll install and run fine on your three year old dinosaur of an iMac (geez!).
I'm reasonably sure Software Update alerted me to the QuickTime update. It was at least several months ago. Perhaps sometime subsequent to that I became unceremoniously dumped by Apple Support. After only ten years. Imagine!
Virtually useless? Wow. Kids today, I swear... -
ITunes won't install because there is already a newer version of Quicktime
I am trying to install the new version of iTunes, but halfway through the installation process a message comes up that says there is already a newer version of Quicktime installed and iTunes cannot be updated. I tried many things like uninstalling Quicktime but this did not work. How can I get iTunes installed?
Hello lberle
Check to see if you are up to date on iOS by going to Settings > General > Software Update and update it if it needs it. Then update Pages one that is done by going to the App Store.
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht4623
Regards,
-Norm G. -
Newer version of Quicktime (allegedly) installed
Hi All,
Can anyone give me an idiots guide set of instructions to solve this problem? When I try to re-install my iTunes, I get the message that I have a newer version of Quicktime installed but I have wiped (as well as I can) any trace of quicktime from my laptop. I know this involves downloading msicuu".exe (?) but where to get it from and what to do with it once I have it are beyond me!
Thanks in advance to anyone who can point me in the right direction,
DaveNot sure what instructions you've seen so far, Dave. But here's my standard set of instructions for a quicktime.msi problem nowadays:
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we need to hunt down a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
Can't install Itunes 9.2 "Newer Version of Quicktime"
I got a new itouch last week. Worked fine. Then went to update software to new OS (maybe Apple could have put this on a brand new one instead of older OS?!). Message said i needed Itunes 9.2. Went to update and got error "newer version of quicktime installed" and that i can't update since iTunes needs Quicktime. Tried several approaches, no luck. Deleted Itunes for a fresh start and then this wiped the Itouch clean which i had not at all intended. But, despite this exact same error message. I have been working on this and have used various uninstallers and searched the registry, cleaned temp folders, compressed and defragmented the hard drive. Downloaded Chrome, tried manually installing Itunes using Apple Software update, etc etc etc etc etc. Same message. Do i need to wipe the hard drive? Does anyone from Apple have any idea what to do? All message boards i have seen indicate that they do not.
Message said i needed Itunes 9.2. Went to update and got error "newer version of quicktime installed" and that i can't update since iTunes needs Quicktime. Tried several approaches, no luck.
That one has gotten complicated ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install CleanUp"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
Quicktime uninstall error "A newer version of quicktime is already..."
We have 2 new ipods and iphone. We attempted to install the newest version of itunes but when running the install I get this message: A newer version of quicktime is already installed. This installation cannot proceed while the newer version of quicktime is installed." Sadly, my first response was to uninstall the itunes we had that was running fine (aside from a pop up message that would tell us that some of our quicktime needed updating (not exact words, but I can't replicate the error message)
Unable to uninstall quicktime via window uninstall- I get the same error message as above.
I since have manually removed the quicktime folder from my program files. I have used the search feature to look for instances of quicktime and can't find anything else. I have even, at the advice of another, gone into the registry (start, regedit) and then removed quicktime folders found under apple computer. I have run "advance system care" in hopes to clean up the registry.
I am still unable install itunes and continue to get the same message when attempting to install itunes or uninstall quicktime. I need some help! (my kids are freaking out, thus so am I)Most likely we're looking at a damaged QuickTime.msi file stuck on your system. (That contains the installation database for the previous version of QuickTime on the system.)
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
When I try to install QuickTime, I get the message "newer version of QuickTime already installed". I uninstalled QuickTime. I have also gone into the registry and deleted all references regarding QuickTime. I really don't want to have to reinstall Windows just to be able to install QuickTime. I have used QuickTime for years and want to use it again. What do you suggest I do?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up").
In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time? -
how do you upgrade OS X 10.4.11 tiger to a higher version of operating system such as OS X 10.5.6 as have tried running the upgrade disc on imac 5,1 with intel processor but only get message saying this cannot be installed with no further explanation ?
Retail Leopard disc looks like this;
(The disc itself has the same logo). If the one you've got is grey it simply won't work.
Given the retail and second hand prices of Leopard (usually some on Amazon MP), you'll probably find it cheaper to go directly to Snow Leopard, although there could be software updates and printer driver problems that could nullify the difference. -
I am trying to install current version of QuickTime. I get the message that it cannot find QuickTime.msi on my computer.
Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
I am simply trying to view video files recorded on my iPhone and transferred to my computer.See if anything in this post might help...
https://discussions.apple.com/message/22905774#22905774 -
I have OS X 10.6.8. downloaded and installed upgrade for Safari. Now getting message saying application requires Mac OS 10.9 or later. Will a reload of the older Safari cure the problem or do I have to upgrade to the 10.9?
Carolyn Samit wrote:
An OS X upgrade is necessary. Apple no longer supports OS X v10.6 > Apple Kills Snow Leopard: OS X 10.6 No Longer Receives Security Updates
That article, like many others released back at that time in FEBRUARY, was based upon the inaccurate assumption that because Apple did not release a security patch at the same time it did for other versions of OS X, that it must have stopped updating Snow Leopard.
Informed members of this forum have pointed out that the security flaw patched back then was not present and hence no patch for Snow Leopard was needed.
Since that time Apple has continued to support Snow Leopard, including updates for Facetime for Snow Leopard. Yes, Safari for Snow Leopard has stopped updates past version 5 and an alternative browser should be used. -
Quicktime believes a newer version of Quicktime is installed
My iTunes wasn't working properly and I also found that Quicktime was another program that wasn't seeming to work. Because of this, I decided to remove Quicktime from my computer and then reinstall it. However, when I tried to open the installer, I would get a message saying that there is already a newer versioin of Quicktime installed and therefore the installer closes. I have made sure that I DO NOT have Quicktime anywhere on my computer, and yet it stills has that message.
Does anyone have any helpful ideas?a new version of quiktime is installed.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
Can't install Quicktime - Error "A newer version of quicktime already..."
Hi, I have a Dell XPS running Windows Xp Media edition. Quicktime files would not play so I downloaded the newest version of Quicktime and an error comes up saying, "A newer version of quicktime is already installed. This installation of Quicktime can not proceed while the newer version is installed." I can't find a newer version on the computer and the application seems absent. Only suplimentary Quicktime files are found. Please help.
Thanks,
Eric
Dell XPS Windows XPI'm having this exact same problem. I have a Gateway running Windows XP Media Edition.
I can't run quicktime, it says it's not there. I've tried uninstalling using add/remove and it says the uninstall.log file is missing. I tried uninstalling using the QT uninstaller option in its folder, it says the uninstall.log is not there. I tried 'repair' option on the iTunes+QT installer that I downloaded. Still the same issue.
I tried the stand alone QuickTime installer and it tells me "A newer version of quicktime already exists".
I tried deleting the residual quicktime folders from my c:\program files. I tried deleting the residual QT references from my regedit. I downloaded the MS Windows Install Clean Up and looked in there--found 2 more things that could possibly be quicktime related and removed those. I tried again -- same error message.
I'm not sure what else to do. I'd really like to get Quicktime and iTunes working by Christmas so I can sync my shiney new iPod. -
7.1.3 will not install, Says I have a "Newer Version", but none installed!
Okay,
As I'm sure most people have noticed,the new build of iTunes is not running smoothly. I've tried to install the updated build but it wouldn't work. It installed iTunes and the New Quicktime. It failed to open. So I do what apple tells me to: Try re-installing it.
But after uninstalling both to try and reinstall, iTunes won't install quicktime anymore. And when I try to use the standalone Quicktime installer, it tells me that I cannot install because I have a newer version than 7.1.3 on my computer!And when I install iTunes (without it installing quicktime, on it's own mind you)and then open it, it says I must have Quicktime installed to use it. Even my Quickitme plugins for my internet don't work!
I know this is impossible. And I've tried to rectify it every way I know how. Delete the remaining files in Windows and Program Files, use the Windows Installer Clean Up tool, try re-installing in safe mode, BUT NOTHING WORKS! I'd really like to use the new iTunes but I can't do anything with it untill I fix the quicktime problem.
If anyone can help, it'd be much appreciated. Thank you.
~JYHRob,
There is no quicktime folder there. And no quicktime program is installed when I try to install iTunes. The only reason I tried installing quicktime in standalone was because the itunes install was not actively going to the quicktime part of its installation.
I've tried removing everything and only installing iTunes. But even after deleting the physical files, using the WIndows Install cleanup tool, and cleaning up my registry, the quicktime portion of the iTunes install doesn't complete, and I keep getting "unknown" errors from the crash prevention program, and from what I can see it's because there's no physical Quicktime program installed.
As for other accounts, no I cannot start it up with other accounts, I keep getting the "Unknown" error and there is no physical files for quicktime anywhere.
And selective startup doesn't seem to work as there is NO qttask option when I run selective startup.
So, I seem to be out of options, and thing else I could try?
~Jay
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