Getting Message "the code you entered is invalid. Please try again" when entering serial number.

I keep getting the message "The code you entered is invalid. Please try again" when I enter my serial number. My hard-drive/computer was completely wiped but I bought Adobe CS and still have my proof of purchase. I am unable to redeem my purchase and re-download.

Which product and version does this concern?  What do you mean  when you say "unable to redeem my purchase" ?
If the code you are entering is not a set of 24 numbers (only numbers), 6 sets of 4 digits,  then it is not the serial number.

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