Getting my friend setup on ichat

My friend is trying to connect with her Mom via iChat AV and unfortunately, I am not an expert in this application by any stretch. I've been doing a lot of reading here and in other places about ports, firewalls, bandwidth limits, etc but we haven't figured it out just yet. She uses a macbook with ichat and her mom uses a pc with aol.
The error below is generated when her mom invites her. If she invites Mom, Mom gets an error that says the camera is in use by another application and auto-declines the invitation. I've read through the error code but it's a bit gibberish to me. I really appreciate any comments you have! Thank you! (I blocked out her username).
Date/Time: 2007-10-01 18:01:31.791 -0700
OS Version: 10.4.10 (Build 8R2232)
Report Version: 4
iChat Connection Log:
AVChat started with ID 0.
0x150c5b20: State change from AVChatNoState to AVChatStateWaiting.
****: State change from AVChatNoState to AVChatStateInvited.
0x150c5b20: State change from AVChatStateWaiting to
AVChatStateConnecting.
****: State change from AVChatStateInvited to
AVChatStateConnecting.
0x150c5b20: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
****: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
@:0 type=4 (00000000/22)
[VCSIP_INVITEERROR]
[19]
@SIP/SIP.c:2448 type=4 (900A0015/22)
[SIPConnectIPPort failed]
@SIP/Transport.c:121 type=4 (00000000/0)
[OPTIONS sip:m.0:10142 SIP/2.0
From: sip:u0en0.1:5061;tag=225229322
To: sip:m.0:10142
Call-Id: 119128710723377-ping-u0en0.1
Cseq: 4585 OPTIONS
User-Agent: COOL/4.6.8.5225 SIPxua/2.9.2.1008 (WinNT)
Contact: sip:u0en0.1:5061
Via: SIP/2.0/UDP u0en0.1:5061;rport
Content-Length: 0
@SIP/SIP.c:2448 type=4 (900A0015/22)
[SIPConnectIPPort failed]
@SIP/Transport.c:121 type=4 (00000000/0)
Video Conference Support Report:
@SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected]:4161 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.33;branch=z9hG4bK2681c25911614449
Max-Forwards: 70
To: "u0" <sip:[email protected]:4161>
From: "****" <sip:[email protected]>;tag=1269296471
Call-ID: feb2416e-7082-11dc-b79a-979a369813c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 503
v=0
o=abby 0 0 IN IP4 192.168.1.33
s=****
c=IN IP4 192.168.1.33
b=AS:2147483647
t=0 0
a=hwi:1028:2:1830
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:-961462806
m=video 16384 RTP/AVP 126 34
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 15:640:480:640:480
a=rtpID:345592121
@SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected]:4161 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.33;branch=z9hG4bK2681c25911614449
Max-Forwards: 70
To: "u0" <sip:[email protected]:4161>
From: "****" <sip:[email protected]>;tag=1269296471
Call-ID: feb2416e-7082-11dc-b79a-979a369813c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 503
v=0
o=abby 0 0 IN IP4 192.168.1.33
s=****
c=IN IP4 192.168.1.33
b=AS:2147483647
t=0 0
a=hwi:1028:2:1830
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:-961462806
m=video 16384 RTP/AVP 126 34
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 15:640:480:640:480
a=rtpID:345592121
@SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP u0en0.1:5061;received=u0en0.0
To: <sip:m.0:10142>;tag=1184067649
From: <sip:u0en0.1:5061>;tag=225229322
Call-ID: 119128710723377-ping-u0en0.1
CSeq: 4584 OPTIONS
Contact: <sip:[email protected]:10142>;isfocus
Allow: INVITE, ACK, OPTIONS, BYE, CANCEL, MESSAGE, REFER, SUBSCRIBE,
NOTIFY, INFO
Allow-Events: conference, refer
Accept: application/sdp, message/sipfrag, application/conference-info
+xml
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected]:4161 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.33;branch=z9hG4bK2681c25911614449
Max-Forwards: 70
To: "u0" <sip:[email protected]:4161>
From: "****" <sip:[email protected]>;tag=1269296471
Call-ID: feb2416e-7082-11dc-b79a-979a369813c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 503
v=0
o=abby 0 0 IN IP4 192.168.1.33
s=****
c=IN IP4 192.168.1.33
b=AS:2147483647
t=0 0
a=hwi:1028:2:1830
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:-961462806
m=video 16384 RTP/AVP 126 34
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 15:640:480:640:480
a=rtpID:345592121
@SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected]:4161 SIP/2.0
Via: SIP/2.0/UDP m.0:10142;branch=z9hG4bK0909164e73e7d929
Max-Forwards: 70
To: "u0" <sip:[email protected]:4161>
From: "****" <sip:[email protected]>;tag=1038901327
Call-ID: fd80db66-7082-11dc-b79a-a66307a113c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:10142>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 503
v=0
o=abby 0 0 IN IP4 m.0
s=****
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:1028:2:1830
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 10147 RTP/AVP 12 3 0
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:-961462806
m=video 10145 RTP/AVP 126 34
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 10148 VIDEO 10146
a=pogo
a=fmtp:126 imagesize 0 rules 15:640:480:640:480
a=rtpID:345592121
@SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected]:4161 SIP/2.0
Via: SIP/2.0/UDP m.0:10142;branch=z9hG4bK0909164e73e7d929
Max-Forwards: 70
To: "u0" <sip:[email protected]:4161>
From: "****" <sip:[email protected]>;tag=1038901327
Call-ID: fd80db66-7082-11dc-b79a-a66307a113c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:10142>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 503
v=0
o=abby 0 0 IN IP4 m.0
s=****
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:1028:2:1830
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 10147 RTP/AVP 12 3 0
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:-961462806
m=video 10145 RTP/AVP 126 34
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 10148 VIDEO 10146
a=pogo
a=fmtp:126 imagesize 0 rules 15:640:480:640:480
a=rtpID:345592121
@SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected]:4161 SIP/2.0
Via: SIP/2.0/UDP m.0:10142;branch=z9hG4bK0909164e73e7d929
Max-Forwards: 70
To: "u0" <sip:[email protected]:4161>
From: "****" <sip:[email protected]>;tag=1038901327
Call-ID: fd80db66-7082-11dc-b79a-a66307a113c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:10142>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 503
v=0
o=abby 0 0 IN IP4 m.0
s=****
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:1028:2:1830
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 10147 RTP/AVP 12 3 0
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:-961462806
m=video 10145 RTP/AVP 126 34
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 10148 VIDEO 10146
a=pogo
a=fmtp:126 imagesize 0 rules 15:640:480:640:480
a=rtpID:345592121
@:0 type=2 (00000000/22)
[VCVIDEO_OUTGOINGATTEMPT]
[4]
Video Conference User Report:
Binary Images Description for "iChat":
0x1000 - 0x17dfff com.apple.iChat 3.1.8 (445) /Applications/
iChat.app/Contents/MacOS/iChat
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Library/Components/IOFWDVComponents.component/Contents/MacOS/
IOFWDVComponents
0x1454d000 - 0x14552fff com.apple.audio.AppleHDAHALPlugIn 1.3.3
(1.3.3a1) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/
AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0x145b3000 - 0x145e3fff com.apple.QuickTimeIIDCDigitizer 7.2 /System/
Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/
QuickTimeIIDCDigitizer
0x145ed000 - 0x14633fff com.apple.QuickTimeUSBVDCDigitizer 2.0.0 /
System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/
MacOS/QuickTimeUSBVDCDigitizer
0x1465b000 - 0x147b4fff com.apple.opengl 1.4.16 /System/Library/
Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x147e0000 - 0x14839fff com.apple.driver.AppleIntelGMA950GLDriver
1.4.56 (4.5.6) /System/Library/Extensions/
AppleIntelGMA950GLDriver.bundle/Contents/MacOS/AppleIntelGMA950GLDriver
0x14840000 - 0x1485cfff com.apple.opengl 1.4.16 /System/Library/
Frameworks/OpenGL.framework/Versions/A/Resources/GLDriver.bundle/
GLDriver
0x14863000 - 0x14887fff com.apple.opengl 1.4.16 /System/Library/
Frameworks/OpenGL.framework/Versions/A/Resources/
GLRendererFloat.bundle/GLRendererFloat
0x14aec000 - 0x14aeffff com.apple.audio.AudioIPCPlugIn 1.0.2 /System/
Library/Extensions/AudioIPCDriver.kext/Contents/Resources/
AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn
0x14c15000 - 0x14c3ffff com.apple.audio.SoundManager.Components
3.9.2 /System/Library/Components/SoundManagerComponents.component/
Contents/MacOS/SoundManagerComponents
0x153d8000 - 0x153dbfff com.apple.iokit.IOQTComponents 1.4 /System/
Library/Components/IOQTComponents.component/Contents/MacOS/
IOQTComponents
0x419b0000 - 0x419ecfff com.apple.QuickTimeFireWireDV.component 7.2 /
System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/
QuickTimeFireWireDV
0x8fe00000 - 0x8fe4afff dyld /usr/lib/dyld
0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/
libmathCommon.A.dylib
0x901c5000 - 0x90202fff com.apple.CoreText 1.1.2 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/CoreText.framework/Versions/A/CoreText
0x90229000 - 0x902fffff com.apple.ApplicationServices.ATS 2.0.6
(???) /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9031f000 - 0x90774fff com.apple.CoreGraphics 1.258.75 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9080b000 - 0x908d3fff com.apple.CoreFoundation 6.4.7 (368.28) /
System/Library/Frameworks/CoreFoundation.framework/Versions/A/
CoreFoundation
0x90911000 - 0x90911fff com.apple.CoreServices 10.4 (???) /System/
Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bd2000 - 0x90bd9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.8 (???) /System/
Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
0x90c7e000 - 0x90f24fff com.apple.CoreServices.CarbonCore 682.26 /
System/Library/Frameworks/CoreServices.framework/Versions/A/
Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90f67000 - 0x90fcffff com.apple.CoreServices.OSServices 4.1 /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
OSServices.framework/Versions/A/OSServices
0x91008000 - 0x91047fff com.apple.CFNetwork 129.21 /System/Library/
Frameworks/CoreServices.framework/Versions/A/Frameworks/
CFNetwork.framework/Versions/A/CFNetwork
0x9105a000 - 0x9106afff com.apple.WebServices 1.1.3 (1.1.0) /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
WebServicesCore.framework/Versions/A/WebServicesCore
0x91075000 - 0x910f4fff com.apple.SearchKit 1.0.5 /System/Library/
Frameworks/CoreServices.framework/Versions/A/Frameworks/
SearchKit.framework/Versions/A/SearchKit
0x9112e000 - 0x9114cfff com.apple.Metadata 10.4.4 (121.36) /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
Metadata.framework/Versions/A/Metadata
0x91158000 - 0x91166fff libz.1.dylib /usr/lib/libz.1.dylib
0x91169000 - 0x91308fff com.apple.security 4.5.2 (29774) /System/
Library/Frameworks/Security.framework/Versions/A/Security
0x91406000 - 0x9140efff com.apple.DiskArbitration 2.1.1 /System/
Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x91415000 - 0x9141cfff libbsm.dylib /usr/lib/libbsm.dylib
0x91420000 - 0x91446fff com.apple.SystemConfiguration 1.8.6 /System/
Library/Frameworks/SystemConfiguration.framework/Versions/A/
SystemConfiguration
0x91458000 - 0x914cefff com.apple.audio.CoreAudio 3.0.4 /System/
Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9151f000 - 0x9151ffff com.apple.ApplicationServices 10.4 (???) /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
ApplicationServices
0x91521000 - 0x9154dfff com.apple.AE 314 (313) /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
AE.framework/Versions/A/AE
0x91560000 - 0x91634fff com.apple.ColorSync 4.4.9 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
0x9166f000 - 0x916e2fff com.apple.print.framework.PrintCore 4.6
(177.13) /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x91710000 - 0x917b9fff com.apple.QD 3.10.24 (???) /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
QD.framework/Versions/A/QD
0x917df000 - 0x9182afff com.apple.HIServices 1.5.2 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/HIServices.framework/Versions/A/HIServices
0x91849000 - 0x9185ffff com.apple.LangAnalysis 1.6.3 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
0x9186b000 - 0x91886fff com.apple.FindByContent 1.5 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
FindByContent.framework/Versions/A/FindByContent
0x91891000 - 0x918cefff com.apple.LaunchServices 182 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
LaunchServices.framework/Versions/A/LaunchServices
0x918e2000 - 0x918eefff com.apple.speech.synthesis.framework 3.5 /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x918f5000 - 0x91935fff com.apple.ImageIO.framework 1.5.5 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91948000 - 0x919fafff libcrypto.0.9.7.dylib /usr/lib/libcrypto.
0.9.7.dylib
0x91a40000 - 0x91a56fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91a5b000 - 0x91a79fff com.apple.ImageIO.framework 1.5.5 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91a7e000 - 0x91addfff com.apple.ImageIO.framework 1.5.5 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91aef000 - 0x91af3fff com.apple.ImageIO.framework 1.5.5 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91af5000 - 0x91b7bfff com.apple.ImageIO.framework 1.5.5 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91b7f000 - 0x91bbcfff com.apple.ImageIO.framework 1.5.5 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91bc2000 - 0x91bdcfff com.apple.ImageIO.framework 1.5.5 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91be1000 - 0x91be3fff com.apple.ImageIO.framework 1.5.5 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91be5000 - 0x91cc3fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91ce0000 - 0x91ce0fff com.apple.Accelerate 1.3.1 (Accelerate
1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/
Accelerate
0x91ce2000 - 0x91d70fff com.apple.vImage 2.5 /System/Library/
Frameworks/Accelerate.framework/Versions/A/Frameworks/
vImage.framework/Versions/A/vImage
0x91d77000 - 0x91d77fff com.apple.Accelerate.vecLib 3.3.1 (vecLib
3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/vecLib
0x91d79000 - 0x91dd2fff com.apple.Accelerate.vecLib 3.3.1 (vecLib
3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x91ddb000 - 0x91dfffff com.apple.Accelerate.vecLib 3.3.1 (vecLib
3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x91e07000 - 0x92210fff com.apple.Accelerate.vecLib 3.3.1 (vecLib
3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x9224a000 - 0x925fefff com.apple.Accelerate.vecLib 3.3.1 (vecLib
3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x9262b000 - 0x92718fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x9271a000 - 0x92797fff com.apple.DesktopServices 1.3.6 /System/
Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/
DesktopServicesPriv
0x927d8000 - 0x92a08fff com.apple.Foundation 6.4.8 (567.29) /System/
Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92b22000 - 0x92b39fff com.apple.opengl 1.4.16 /System/Library/
Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92b44000 - 0x92b9cfff com.apple.opengl 1.4.16 /System/Library/
Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92bb0000 - 0x92bb0fff com.apple.Carbon 10.4 (???) /System/Library/
Frameworks/Carbon.framework/Versions/A/Carbon
0x92bb2000 - 0x92bc2fff com.apple.ImageCapture 3.0.4 /System/Library/
Frameworks/Carbon.framework/Versions/A/Frameworks/
ImageCapture.framework/Versions/A/ImageCapture
0x92bd1000 - 0x92bd9fff com.apple.speech.recognition.framework 3.6 /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
SpeechRecognition.framework/Versions/A/SpeechRecognition
0x92bdf000 - 0x92be5fff com.apple.securityhi 2.0.1 (24742) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
SecurityHI.framework/Versions/A/SecurityHI
0x92beb000 - 0x92c7cfff com.apple.ink.framework 101.2.1 (71) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
Ink.framework/Versions/A/Ink
0x92c90000 - 0x92c94fff com.apple.help 1.0.3 (32.1) /System/Library/
Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/
Versions/A/Help
0x92c97000 - 0x92cb5fff com.apple.openscripting 1.2.5 (???) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
OpenScripting.framework/Versions/A/OpenScripting
0x92cc7000 - 0x92ccdfff com.apple.print.framework.Print 5.2 (192.4) /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
Print.framework/Versions/A/Print
0x92cd3000 - 0x92d36fff com.apple.htmlrendering 66.1 (1.1.3) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
HTMLRendering.framework/Versions/A/HTMLRendering
0x92d5d000 - 0x92d9efff com.apple.NavigationServices 3.4.4 (3.4.3) /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
NavigationServices.framework/Versions/A/NavigationServices
0x92dc5000 - 0x92dd3fff com.apple.audio.SoundManager 3.9.1 /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
CarbonSound.framework/Versions/A/CarbonSound
0x92dda000 - 0x92ddffff com.apple.CommonPanels 1.2.3 (73) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
CommonPanels.framework/Versions/A/CommonPanels
0x92de4000 - 0x930d9fff com.apple.HIToolbox 1.4.9 (???) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
HIToolbox.framework/Versions/A/HIToolbox
0x931df000 - 0x931eafff com.apple.opengl 1.4.16 /System/Library/
Frameworks/OpenGL.framework/Versions/A/OpenGL
0x931ef000 - 0x9320afff com.apple.DirectoryService.Framework 3.2 /
System/Library/Frameworks/DirectoryService.framework/Versions/A/
DirectoryService
0x9325a000 - 0x9325afff com.apple.Cocoa 6.4 (???) /System/Library/
Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9325c000 - 0x93912fff com.apple.AppKit 6.4.8 (824.42) /System/
Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93c93000 - 0x93d0efff com.apple.CoreData 91 (92.1) /System/Library/
Frameworks/CoreData.framework/Versions/A/CoreData
0x93d47000 - 0x93e01fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /
System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e44000 - 0x93e44fff com.apple.audio.units.AudioUnit 1.4.2 /System/
Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93e46000 - 0x94007fff com.apple.QuartzCore 1.4.12 /System/Library/
Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9404d000 - 0x9408efff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94096000 - 0x940d0fff com.apple.opengl 1.4.16 /System/Library/
Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x940d5000 - 0x940ebfff com.apple.CoreVideo 1.4.1 /System/Library/
Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94131000 - 0x94179fff com.apple.bom 8.5 (86.3) /System/Library/
PrivateFrameworks/Bom.framework/Versions/A/Bom
0x94183000 - 0x941c1fff com.apple.vmutils 4.0.2 (93.1) /System/
Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x94205000 - 0x94216fff com.apple.securityfoundation 2.2.1 (28150) /
System/Library/Frameworks/SecurityFoundation.framework/Versions/A/
SecurityFoundation
0x94224000 - 0x94262fff com.apple.securityinterface 2.2.1 (27695) /
System/Library/Frameworks/SecurityInterface.framework/Versions/A/
SecurityInterface
0x9427e000 - 0x9428dfff com.apple.CoreGraphics 1.258.75 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94294000 - 0x9429ffff com.apple.CoreGraphics 1.258.75 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x942eb000 - 0x94305fff com.apple.CoreGraphics 1.258.75 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9430b000 - 0x94614fff com.apple.QuickTime 7.2.0 /System/Library/
Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94797000 - 0x948ddfff com.apple.AddressBook.framework 4.0.5 (487) /
System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94969000 - 0x94978fff com.apple.DSObjCWrappers.Framework 1.1 /
System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/
DSObjCWrappers
0x9497f000 - 0x949a8fff com.apple.LDAPFramework 1.4.2 (69.1.1) /
System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x949ae000 - 0x949bdfff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x949c1000 - 0x949e6fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x949f2000 - 0x94a0ffff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94a16000 - 0x94a7bfff com.apple.Bluetooth 1.9 (1.9f8) /System/
Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x94d3a000 - 0x94dcdfff com.apple.WebKit 419.3 /System/Library/
Frameworks/WebKit.framework/Versions/A/WebKit
0x94e27000 - 0x94ea7fff com.apple.JavaScriptCore 418.6.1 /System/
Library/Frameworks/WebKit.framework/Versions/A/Frameworks/
JavaScriptCore.framework/Versions/A/JavaScriptCore
0x94ee0000 - 0x951bffff com.apple.WebCore 418.23 /System/Library/
Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/
Versions/A/WebCore
0x9533e000 - 0x95361fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x9654a000 - 0x9654afff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/
Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96a31000 - 0x96a53fff
com.apple.speech.LatentSemanticMappingFramework 2.5 /System/Library/
PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/
LatentSemanticMapping
0x96ac4000 - 0x96b9bfff com.apple.opengl 1.4.16 /System/Library/
Frameworks/OpenGL.framework/Versions/A/Libraries/
libGLProgrammability.dylib
0x96bb6000 - 0x96bb7fff com.apple.opengl 1.4.16 /System/Library/
Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dylib
0x96bb9000 - 0x96bbefff com.apple.agl 2.5.9 (AGL-2.5.9) /System/
Library/Frameworks/AGL.framework/Versions/A/AGL
0x96d15000 - 0x96d15fff com.apple.MonitorPanelFramework 1.1.1 /System/
Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPanel
0x97476000 - 0x97560fff com.apple.viceroy.framework 278.3.11 /System/
Library/PrivateFrameworks/VideoConference.framework/Versions/A/
VideoConference
0x97ca4000 - 0x97ca6fff com.apple.DisplayServicesFW 1.8.2 /System/
Library/PrivateFrameworks/DisplayServices.framework/Versions/A/
DisplayServices
0x97ed3000 - 0x98d37fff com.apple.QuickTimeComponents.component 7.2 /
System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/
QuickTimeComponents
0x9990a000 - 0x99915fff com.apple.IMFramework 3.1.4 (429) /System/
Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x9991f000 - 0x99a8bfff com.apple.MessageFramework 2.1.1 (752.3) /
System/Library/Frameworks/Message.framework/Versions/B/Message

I will let you off
Ok to the Log.
I take it from this and the info you post she uses the AOL package and has the IM part active ?
(not good as it could be)
Encourage here download AIM 6.1 if you can.
Also the log looks fairly good except for not connecting.
This may be her firewall.
Now normally for a the Standalone applications of AIM 5.9 and AIM 6.1 we say that they have to be allowed as an Exception in the firewall.
This has to be done for any Non Microsoft Application.
If her modem or router is using UPnP then she has to allow that as well if she has not already.
Now the AOL package used to have the same App essentially as part of the Package and by default it was Off.
I presume it has been turned On to get this far.
My only other concern is, based on the COOL reference and therefore no the latest IM application is that she is not on XP.
It has to be XP of Vista to chat to iChat (even if she can Video other people on PCs)
It would help to know if she can connect to the Apple Test accounts in Table 1
http://www.ralphjohnsuk.dsl.pipex.com/ContactTesters.html
10:19 PM Tuesday; October 2, 2007

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