Getting my IP profile reset

Since migration work at my local exchange i think things have finally settled down.
I used to get consistant broadband speeds of around 5.5mbps, which I think means I was acheiving approx 75%
of my theroetical best speed. And one of the 4 or 5 people I have spoken to at the help line PROMISED me I would get these
speeds after 10 days !!!
My modem / filters, one or the other died during this period of stabilisation so i think I have suffered with a low IP profile
becasue of my unstable connection during this period.
BT line testing reports my line is capable of 4.5 - 11mbs with an expected speed of 7. But obviously I am not getting anywhere near these expected speeds.
So how do I go about getting a reset IP profile suitable for my line, now hopefuly I have a stable conection.
A few posts are recommending a 3 day period without a dropped connection, but after these 3 days who should I contact and how?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
If you are on 21Cn then your profile will change immediatley your conenction speed changes not like the 3 days wait before. so if that is the case then low conenction speed is the problem nothing to do with your profile as that is dependent on your conenction speed
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Similar Messages

Help Getting Low IP Profile Reset/Increased

Hi there and hoping you can help,
About 3 weeks ago, we got a new cabinet installed at the end of the street and this solved the usual congestion issues we were plagued with, even in the evenings! We even managed to hit the heady heights of 6.67mb d/l which, for our village in Scotland, is superb! Happy days!
Last week, I noticed that it was being worked on again, and since they completed the work last Friday, my connection has been stuck at 2mb max. I reset the router and completed the usual stuff but it's still restricted at 2mb. I left it the last three days, and still no change. Run the following tests, with the results as follows.
D/L (mbps): 1.91
U/L (mbps): 0.37
Ping (ms): 51 [this is also a vast improvement to what it was previously]
Also ran the BTW Performance Test with the following:
Download speed achieved during the test was - 1.9 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate : 8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Router confirmed the following:
Connection Information
Connection time:
3 days, 08:53:38
Data Transmitted/Received:
441.4 MB / 2.5 GB
I've been connected on my 01651 line since 02 October 2013 and although some slowdown at peak times, has aways been stable with no disconnects. A bit unsure as to why things have now altered and every other part of our BT service has been fine.
I'm a daily user of Xbox Live, Netflix and Sky On Demand, so this restriction, although not life changing, is considerably less than what I should be getting and (more importantly) paying for, on a non-Fixed speed service!
Can you let me know if there's anything I can provide to get some assistance?
Thanks,
Solved!
Go to Solution.

Hi DavDell,
Thanks for posting and welcome to the community forum!
Sorry for the speed problems. I can see your connection speed is good it's just the profile isn't in line with it and that's why you're not seeing the fastest throughput speed from your end.
No need to worry as I can help get you sorted from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BRAS/IP Profile reset.

Right, I'm finally sick being stuck on a line profile of 26520Kbps when I know my line is capable of syncning at 40Mb (Result of a stupid voice fault from a few months ago).
How do I get in touch with the mods to get the BRAS profile reset?
Many thanks,
Sam.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
24391 Kbps
0 Kbps
26520 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 24391 Kbps
For your connection, the acceptable range of speedsis 12000-26520 Kbps .
Additional Information:
IP Profile for your line is -26520 Kbps
2. Upstream Test: -provides background information.
Upload Speed
5825 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 5825 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Well, hats off to the BT Engineer. What a star.
He arrived 2 hours early. I told him of my woes and he immediately set about the problem. Plugged in those nifty handheld devices into the phoneline and set about the test.
Screen showed a max attainable of 43Mbps down and 7Mbps up, with the current sync at 27Mbps down and 7Mpbs up.
He phoned up the exchange and spoke to a guy who was exceptionally reluctant to reset the DLM profile, said he could find no errors on the line and that it was pointless to reset it. Engineer accpected this and told me there was nothing more he could do. He was about to leave, but decided to do one more test via my telephone. Not sure what it was, but said he would recieve the results in an SMS. He then left.
30 seconds later, he rang my mobile, explaining, to his suprise, that the test had reported a fault. Off he went to the Cabinet and low and behold, he found a fault on an E-Side cable. He later told me this was rather unusual, as problems are generally from the Cab to the Home, not Cab to the Exchange. He replaced the cable (told me it was the first E-Side one he's had to replace) and then told me that the Exchange were now more agreeable to reset the line.
He came back, plugged in his nifty handheld DSL tester and voila! 40Mbps down.
I'm a happy chappy. Really pleased with the Engineer. Most wouldn't have bothered, but he persisted and now I'm getting the most out of my money. Pitty you can't contact OpenReach, as I would quite like to sing his praises to a higher up.
Many thanks to Dean for raising an incident too. I doubt the Call Centre's would have done as much.

How to request bRAS profile reset - persistently s...

Hi,
After four months of messing about, I am approaching desparation. I have been a BT ADSL customer at my current address for over 10 years, throughout that period, I have consistently had around 3.5 - 4 Mbps download speed, occasionally slightly faster. Around January, my speed dropped considerably to around 1.
I initially linked this to some engineering works at the end of my road, where Openreach have installed (but not activated) a fibre cabinet. However, my speed has never returned to normal. Following several bewildering and frustrating conversations with the call centre, I have essentially replaced all my internal telecoms wiring and have installed an ADSL splitter faceplate on the master socket - which my modem is plugged into.
I would post line stats, but I can't get them. I don't have a BT HomeHub (I still have my Voyager modem in a cupboard somewhere) but rather use a TPLink Modem in bridge mode to a WD Router. This kit doesn't give information re: SNR etc. The best I can do is use the BTW Performance Test at http://speedtest.btwholesale.com/ which shows:
Download Speed 2.41
Upload 0.37
Ping Latency 50.75
I have tried the "Further Diagnostics" option hundreds of times, and it never works. "An error occurred while trying to retrieve additional details..."
I have managed to establish from a Freola line quality test that I don't suffer from lost packets, and Jitter is low, (1-2)
I have left all my equipment switched on without reset for weeks, in the hope that the line would auto-adjust back up, but it doesn't.
Is there any way to request a bRAS profile reset without more agonsing conversations in broken english telling me to unscrew my faceplate, plug into the test socket etc? I appreciate that it might make no difference, but I have exhausted all other options.
My exchange was due for a FTTC upgrade by the end of 2014, then it was the end of April 2015, now it's apparently by the end of the 2015 calender year. I'm not holding my breath, but if it's engineering works at the exchange that have caused the problem - it would have been nice to have been informed...
Exchange: Kirkbride LCKKB
Cabinet: 3
Thanks
Solved!
Go to Solution.

Hi davetc,
Welcome and thanks for posting. I’ll be happy to lend a hand with this. I’ll need to run a few checks so can you please drop me an email with your details? You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Manual line profile reset please (3+ days stable)

Hi guys I hear you're always of great help on the forum,
I would like to reset my line profile back to its best please. I have put stats for the router below. With a recent change to Fast over Interleaved for gaming reasons (Latency) I would be interested to know whether the information you can see looks promising. Previous to a couple powercuts and family "resets" out of my control our connection has been very stable and well over 4mb in. I live in a rural area some miles from the exchange - with this in mind please could you advise whether an Interleaved connection would really be the better option, or whether Fast is doing the job!
Many thanks in advance....
Any further information required.. drop me a reply!
Thanks,
Sam
DSL Connection
Link Information
Uptime:
3 days, 6:29:46
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 1,984
Data Transferred (Sent/Received) [GB/GB]:
1.13 / 7.66
Output Power (Up/Down) [dBm]:
11.5 / 17.5
Line Attenuation (Up/Down) [dB]:
28.0 / 48.0
SN Margin (Up/Down) [dB]:
22.0 / 14.5
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
2 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
53 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 668
HEC Errors (Up/Down):
0 / 221
Line Profile:
Fast
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get your noise margin reset for you for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Profile reset request

I have been trying to get my SNR margin reset for about 3 weeks now. First of all I was told that it had been done, but would take up to three days to happen...... it didn't. Then I was told that there was a technical problem, and it would take 7-8 days to be reset.......it didn't happen. Then I rang again, explained that tier 2 support had agreed to do a line reset, but it hadn't yet happened, and was then told that tier 2 had refused to do a reset.
Why oh why will BT not do what I asked for, and was promised on two occasions?
After all, it only takes 30 seconds of their time to do.
P.S. my SNR increased due to a faulty RCD breaker in my house, which kept cutting the power to the router.
Any help greatly appreciated!
Note: I've copied this from the 'SNR Margin' thread, as it is marked as 'solved'
Solved!
Go to Solution.

Hi evansnp,
Thanks for posting!
I'm sorry for the problems you're having getting the noise margin reset. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

High error question and getting my ip profile rese...

hi there, can anyone help please.
i was suppose to have my ip profile reset 11 days ago but my speed is still slower than it was, also my downstream is now 5.344mbs when it was 6 mbs b4. i have tried to use the bt speed tester but it hasn`t worked for me in months. are my high error anything to worry about ?
Line state:
Connected
Connection time:
11 days, 01:51:05
Downstream:
5.344 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.0 dB / 26.0 dB
Line attenuation (Down/Up):
43.8 dB / 27.0 dB
Output power (Down/Up):
19.8 dBm / 12.3 dBm
FEC Events (Down/Up):
2081493 / 123
CRC Events (Down/Up):
2392 / 117
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
32488 / 103
Error Seconds (Local/Remote):
51595 / 13451

hi guys, sorry for late reply. i have had the broadband connected to the test socket like you sadi for 30 mins. my downstream now is even worse and so is my download speed. how can i get bt to put my downstream back to 6mbs and reset my ip profile to 6 mbs. i was getting 5.38mbs i am now getting 4.1 mbs.
here are the results you asked for . . .
Line state:
Connected
Connection time:
0 days, 00:30:35
Downstream:
5.188 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.7 dB / 27.0 dB
Line attenuation (Down/Up):
43.6 dB / 27.0 dB
Output power (Down/Up):
19.5 dBm / 12.5 dBm
FEC Events (Down/Up):
397 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
51648 / 13468

Profile resets ?

When starting a new document (ie File > New) I select PRINT from the profile drop box but when I set Units to mm the Profile resets itself to CUSTOM....it has only started this in the last 12 hours.... so I figure I have inadvertently clicked or checked something...can anyone enlighten me please?
Previously it would display on Print & mm.

I think that's normal behavior, that's what "presets" are for, if you change one setting, that's enough to be considered "custom" or a different preset...but that's ok, just keep going and you'll get all your "print" settings plus what you changed (millimeters).

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How do I get the hardware profile on a Mac Mini

Please excuse my ignorance, PC user but I do run Linux. I have a Mac Mini and can not relate to the way Apple does things yet. How do I get a hardware profile so I know what hides within the cute little box?

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-Doug

# \firefox -P /root/.mozilla/firefox/profiles.ini # ## I get: "Your Firefox profile cannot be loaded. It may be missing or inaccessible" message window. # \

<pre><nowiki># \firefox -P /root/.mozilla/firefox/profiles.ini
## I get: "Your Firefox profile cannot be loaded. It may be missing or inaccessible" message window.
# \ls -lap /root/.mozilla/firefox/profiles.ini
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# \cat /root/.mozilla/firefox/profiles.ini
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How do I get a modorator to reset my target SNR

At approx 11.30 on 3.5.11 my line continuously dropped and re-established connection for about 20-30 mins (each time synchronising at circa 4800kbps and SNR of 6.0).
By 5.5.11, the (target) SNR had risen to 9db and the line was synching between 3700 and 4200kbps.
On Saturday 7.5.11 I spoke to customer support who reset target snr margin to 6 and line synched at >4800kbps. Unfortunately, in the evening, target snr margin was at 12db with synch between 2800-3500kbps. It has been like this ever since.
I have asked for target snr to be reset to 6db almost every day since then with assurances that it will happen. It hasn't (even when put through to UK help team last night). My line has operated perfectly well for the past 3 years at target snr of 6db. I know both from previous dealings with BT and from these community support forums that BT Wholesale can manually change target SNR to the default of 6th either by a team leader talking to them or a forum moderator instigating the change.
Unless this change is made, I will not achieve the synch speed I know is possible. How do I get a modorator to reset my target SNR back to 6db?

welcome to the forum
have you found the cause of all your reset problems which resulted in your increase in noise margin and reduction in speed? If you get the noise margin dropped to normal 6 and the noise problem is still there then in a few days maybe even sooner you will be back with a noise problem of 12 again
has you connection been stable with noise margin of 12 or has it still been resetting.
you can email the mods by completing the form http://bt.custhelp.com/app/contact_email/c/4951
may take a few days for the mods to get back to you.
it would help your case if you psot you adsl stats showiing your stable connection
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Most of the time I get The Connection Was Reset. Can someone tell me why this happens?

When I click on Firefox or when browsing or going from one site to the other I get "The connection was reset" then have to click on Try Again.
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THE CONNECTION WAS RESET again this morning. I even get this message when I click on the Firefox Icon to get on the net. When for example I download something then it returns me to their site I get The Connection Was Reset. When I uninstall a program and it sends to to their site in order to answer as to why I am uninstalling their program then I get The Connection Was Reset.
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Do not know how to delete this reply. I replied instead of editing my question. I have edited the above now.

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Getting my IP profile reset

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