Getting my line back with BT

It all startted after a company phoned me with cheaper calls/line rental offer, at first I thought 'great' but decided against it. I emailed them saying I had decided against it, then a letter came through saying my line was with them, which prompeted me to phone them, they appologised and I was told that BT could take the line back.
BT was due to retake my line back on 11th November, this date came and went - I thought it had been done. I used the 1571 service - but it wasnt BTs normal one, so I phoned to see what was what (at this point I found out I couldnt phone 150 either) - work was supposed to have been done.
Towards the last week in November, I was told that someone from the off line team would phone me, but they didnt. Now someone out in India has put it down as a fault at the exchange.
I have a feeling my line still isnt with BT (as got a generic 1571 service, and am still unable to use 150)
I am unhappy with BT at the moment, the fault is due to be sorted by end of today - but as its not a fault, i cant see anything getting done.
I've now had another letter from the other company threatening to disconnect services, even though line rental has been paid to BT.
Another problem I have is online - I cant use residential faults, as it thinks I am a business (I know my number used to be a business line, but BT assigned it to me!)

Hi philengland2010,
Sorry to hear of the problems you're having with this.
If after the fault closes this evening you're still having problems with this let us know as we can get this checked out further on our end.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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