Getting network to activate personal hotspot

Hi all,
I am currently on contract with a network called Jersey Telecom. Having upgraded to 4.3 I have the options for personal hotspot, but when I try to activate it, it says to contact my carrier.
I have been into the 1 and only Jersey Telecom shop, and they have no clue what Im talking about, and use the standard 'its not available in Jersey'. However, having come from Android and using Wi-Fi hotspot for months I know its available.
What can I do to get my network to activate this feature? Do they need to contact Apple personally?
Thanks.

I assume you are referring to a carrier in the U.K. as opposed to New Jersey, U.S.
Did you get the phone through them? I don't think I've seen a reference to them as far as official carriers of the iPhone.
I'm guessing you purchased your phone elsewhere and are using it with their network. That's fine if so, but not all features may function, including personal hotspot. Only your carrier can address this issue. Not all carriers support this feature, even among the 'official' carriers.

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Thanks for the advice. The hotspot setting is under settings, cellular data, and then personal hotspot. On mine, there is no on/off switch, only a round busy wheel that turns with no end.
I will check with the carrier over the next few days, but it seems they support the iPhone with Personal Hotspot and not the iPad..
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