Getting no where with call centre can anyone pleas...

Question

I nearly 68 years old and this is my first computer and internet package, i am on the BT upto 8mb package but only get around 1.5 mb speed, my son has looked into this for me and told me i have  "a stuck at 2000kbps ip profile" he has called the help centre that many times for me i have lost count, they have told me that my IP profile should rise after they changed the wirless chanel for me, that was two months ago and i still count myself lucky if i get 1.6 mb download speed. I was finaly told that the reason i only get this speed is because i live so far away from the bt equipment, can some one let me know if this is true please or is this a case of the indian call centre trying to fob off someone who is new and unused to this technology. I understand you will need the details below to see. The connection time is low as i had to reset the hub to get into the settings as i have lost my password but before that i have not crashed in months.
Thank you
ADSL line status
<script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:03:07", "2,272 Kbps", "912 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.5", "Interleaved", "17.0 dB / 7.1 dB", "36.0 dB / 19.4 dB", "18.6 dBm / 12.3 dBm", "0", "0", "0", "0 / 0", "0 / 2147480000", "nil / 74311", "0"]; // </script>
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 0:03:07
Downstream
2,272 Kbps
Upstream
912 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
17.0 dB / 7.1 dB
Line attenuation (Down/Up)
36.0 dB / 19.4 dB
Output power (Down/Up)
18.6 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 74311
Error Seconds (Local)
0
<script type="text/javascript">// var showButton = new Button("show","","Hide Details", function(){GoAndRemember('bb_dsl.lp','');}); // // ]]></script>

Answer 1

welcome to the forum
you currently are on 21CN up to 20mb but only getting 2mb.  If you could not access the hub manager before I think your connection may have been resetting and you probaly just saw the blue lights and assumed connection was stable.  your noise margin in high at 17 as normal about again suggesting disconnections.
have you tried the quiet line test  dial 17070 option 2  should be quiet and best done with a corded phone  if cordless might get a dull hum which is normal.
are you connected to the master or test socket?
At present I would suggest that you leave your hub connected 24/7 for the next 3+days as I think you may well be in a banded profile (nothing to do with ip profile) and it should release your line in 3+days connected. 
if after 3+ days connected there is no improvement then I would contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951
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