Getting nowhere

Well at point of sale I was told my speed is approx 63 even tho the person I spoke to today said there noway I can go faster because I was quoted that speed.
I received 74mb from day one but after some bad weather my electric went out around 3-4 times and when it finally came back on it dropped to about 60mb.
After speaking to BT today and being told that rebooting the white modem has no effect on the speed what so ever I knew I wasn't gonna receive the help I need because he was telling me soo many things that was wrong so I put in a complaint about the information he was giving me, he also said the mods here don't work for BT and they are wrong and he is right.
I phoned BT open reach this morning and they said they would fix my profile but BT need to request it, I told the guy from BT what they said and he said open reach is wrong he said BT wholesale are the only ones that can change the ip profile so I'm confused.
After rebooting today because the BT adviser asked me to the new profile is 58mb now I told him that's cause I rebooted the modem and he said it's not the white modem doesn't affect it lol.
I understand the point of sale was 63 and I'm now getting 58 but I don't understand if I was getting 74mb with no faults on the line why my profile can't be changed it really is so stupid this can't be fixed, I'm tempted to change to sky or talk talk in the hope that my line would be at the highest speed which is 74mb.
I

58Mb is still well within acceptable limits of a point of sale speed of 63Mb. If you leave things alone instead of insisting for an immediate fix, there's every probability the speed will increase on it's own accord to the maximum the line can handle.
*edit* I noticed you said it has now been 3 months. Have you been resetting the modem or tampering with the equipment at all in this time? Have there been any further power cuts?
Dean
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