Getting online with a Belkin wifi router

Have a Macbook pro - just bought a Belkin N wireless router. Worked ok on open security, but as soon as I put security on it (naturally) asks for the key. I have this (WEP, 128bit hex), put it in when I try to connect via airport, and then the connection times out every time. Tried calling belkin who said put a $ sign in front of the string, but makes no difference. Have several windows PCs (sorry!) in the house which all work perfectly.
Any ideas please?

Cheers.
The setup is through a browser - you basically navigate to 192.168.0.1 which brings up the router's set up screens - and there's an option to run a set up wizard that does it all automatically.
Anyway, he rang last night to say he tried again, and the set up wizard told him there was already a working internet connection - so it appears to be working at last.
No idea what he was doing wrong before tho'.
Iain

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