Getting personal photostream videos to new iPhone 5

Does photostream back videos to iCould also?  I have been researching this online trying to find the answer.  A friend of mine, who recently lost her little boy, had a lot of videos of her son on her iPhone 4s and then upgraded a few weeks ago to the iPhone 5 and was told her videos were on iCloud.  However, she cannot find them and so I am just wondering if you all know any ways that she can get those videos back?  The photos seem to be showing up, just not the videos.

Ok, I followed the link you sent and researched a little more and think I am understanding the process a bit more...
On her iPhone 4s she had to have back up on under settings iCould so it would back up the videos (settings --> i Could --> Storage and Back up turned on).  Assuming that was turned on or that verizon was nice enough to turn that on when she traded her old phone, all she would need to do is reset the current iPhone 5 to restore to that last back up of the iPhone 4s? 
When doing the restore to the last back up, is there a way to keep what is currently on her phone... like back it up to a computer, reset/restore the phone, then plug it back into the computer to get what was on the new phone back too?

Similar Messages

  • I tried getting the update for my new iphone and now it is asking me to activate it again but won't let me, how do I fix this?

    I tried getting the update for my new iphone and now it is asking me to activate it again but won't let me, how do I fix this? I had started using it for a few hours and tried getting the update and now it won't let me activate the phone. I also can't call the helpline because it won't let me leave this screen on the phone that says "Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes." What it says on iTunes after I fill out the activation info is "There was a problem activating your iPhone. Please contact Verizon Wireless at 1-800-922-0204 to have this iPhone added to your account. Click Continue to be able to explore its features and the App Store." Please help this is driving me nuts!

    iPhone User Guide
    http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

  • HT201272 I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help

    I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help.

    Audiobooks are currently a one-time only download from the store. If you don't have it on your computer (audiobooks go into the Books part of your iTunes library) nor on a backup, then if it's still in the store you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • Is there any way to get my reminders (from the new iPhone app) to sync with something on my laptop (Mail, iCal, some other desktop app)?

    Is there any way to get my reminders (from the new iPhone app) to sync with something on my laptop (Mail, iCal, some other desktop app)?

    Yes, if you have iCloud set up on your phone and computer, then reminders will be synced through iCal.

  • How can i get my iPhoto videos to my iPhone?

    how can i get my iPhoto videos to my iPhone ?

    Hi jocelyn279,
    Welcome to the Apple Support Communities!
    To sync videos from iPhoto to your iPhone you would use iTunes to facilitate the syncing. Please use the attached article for information and instructions on how to sync videos.
    iTunes: Syncing photos
    http://support.apple.com/kb/HT4236
    To sync photos from a Mac or Windows PC to your device using photo applications
    Select "Sync Photos from."
    Choose the application you want to sync photos from in the pop up menu.
    Choose to sync all photos or selected photos. Select "Include videos" to sync videos stored with your photo library.
    Click Apply.
    Have a great day,
    Joe

  • I had to get a new i phone and I backed up all contacts and photos to i cloud and now I can't get them back onto my new iphone

    I had to get a new i phone and I backed up all contacts and photos to i cloud and now I can't get them back onto my new iphone. Any advice?

    EVerything you need to know is here http://support.apple.com/kb/HT4859

  • Can't get email to start on new iphone 4s

    Can't get email to start on new iphone 4s - stuck on the 'Welcome to Mail' screen, when I click on Google and enter my account details, then Next, it tells me 'This Gmail account has already been added to your iPhone.' Similarly for icloud. But that's all it lets me do. Help please

    Instead I went to Settings>Mail,Contacts,Calendars...tapped the Gmail account and found that the Mail button was switched off. Duh.
    Thanks for your help randers4

  • HT1766 getting a welcome to your new iphone message when I try to back up an old phone

    Hi,
    My iPhone stopped working earlier this year and I got it replaced with a new one at the Apple store. I haven't backed it up since. So, I'm trying to back up from my iTunes now and it gives me two options: 1) Set up as new iPhone, and 2) Restore from this backup (MY NAME iPhone). The second option says last backed up 2/20/12. Thing is, I don't remember ever backing up this iPhone. More importantly, I've taken many pictures and added many phone numbers since 2/20/12 and am afraid restoring will erase this.
    I've never been a savvy iPhone user so hopefully someone can help advise me on how best to proceed.

    djfl wrote:
    I have a very similar problem. I have an iPhone 4 running an old iOS 4.2.1. I very recently upgraded to iTunes 11. I am not sure which version of iTunes I was running before, but it probably was not the most recent. I did not sync or do a backup, before upgrading to iTunes 11. After upgrading to iTunes 11, when I plug in my iPhone 4, I get a "Welcome to your New iPhone" screen. I only am presented with two options. 1.) Set up as new iPhone, or 2.) Restore from this backup: Unknown. Last Backed Up: 12/31/2000 7:00PM. There is a radio button to choose either option, and a Continue button. I am afraid to choose either option, because I'm afraid it will wipe my iPhone 4 clean.
    It's odd because I don't think they even made iPhones in 2000. So, I'm not sure where this unknown backup from December 2000 is coming form. Also, I am pretty sure I did not sync my iPhone 4 to iTunes, nor did I do a back up of my iPhone in iTunes, before upgrading to iTunes 11.
    Now, there is not too much on my iPhone 4 I'm concerned about saving. I did manage to pull off all the photos using Windows Vista Autoplay. But, there are quite a few contacts on my iPhone that I would like to save. And I have some newer Apps that I would like to save.... these apps were free, but some of them are no longer available in the App Store.
    Some other info.... after updgrading to iTunes 11, iTunes does show 50 Apps in the library. These appear to be apps from some much earlier sync prior to upgrading to iTunes 11.
    My problem is I sync very rarely.... I also update my iOS very rarely.... and I also update the iTunes software very rarely. I got to a point where some newer apps I wanted would only run on a newer iOS. But it seems I got to a point where I could also no longer update my iOS without updating the iTunes version. So, my plan was to update to iTunes 11 (which I did), then update my iPhone iOS (which I haven't been able to accomplish yet), because I want to sync my iPhone with the new iTunes 11, to be able to get off my contacts and newer apps. But I can't to that because iTunes 11 will only show me the "Welome to Your New iPhone" screen.
    Again, I'd like to get my contacts and newer apps off the phone into iTunes. If I then have to wipe the iPhone clean and restore, that would be OK.
    Any help would be greatly appreciated.
    Which carrier are you on?

  • Can i photostream videos from my Iphone to my powerbook?

    can i photostream videos from my Iphone to my powerbook?

    Welcome to the Apple Community.
    I assume you mean notebook, the powerbook is far too old to run Lion.
    No PhotoStream is for photos only.

  • Does anyone know about the trade in deal, of trading in your old iPhone 4 and getting a discount for a new iPhone 5?

    Does anyone know about the trade in deal, of trading in your old iPhone 4 and getting a discount for a new iPhone 5?

    Apple has no such deal.

  • HT5902 How do I get my old pictures in my photostream onto my new iPhone?

    How do I get my old pictures that are already in my photostream to download onto my new iPhone 5s?

    Photo stream photos only remain in iCloud for 30 days, even though your last 1000 photo stream photos will remain on your devices until deleted.  When you enabled photo stream on your 5s you would have only received photos from the last 30 days.  If you want to stream the older photos to your 5s, create a shared stream that includes the photos and invite yourself as a subscriber (see http://help.apple.com/icloud/#/mmc0cd7e99).  You can then either save them to the camera roll on your 5s and delete the shared stream or just leave things as they are.

  • HT201302 How do i get photos from my old iphone saved on a flashdrive to upload to itunes so that i can get them back on my new iphone?

    So I needed to get a new iphone because my old one had a broken lock button and it was in my warranty that i could get a new one for free so i did. Knowing that, before the switch of phones i downloaded all of my pictures and videos onto my dell laptop under windows photo gallery thinking that i could transfer them back onto my new iphone once i got it. I thought that i knew how to do this but i guess i dont. i uploaded all of the photos from my laptop onto a new flashdrive i just bought hoping that i could some how transfer the photos to my desktop computer that has itunes on it. i was also unsuccessful in doing this so now i have no idea what to do! please help!

    You need to put the folder of pictures somewhere on the computer that contains iTunes. After connecting the phone to the computer, selecting the phone and looking in iTunes, go to the Photos tab and select these photos and sync.

  • Cannot import video from new iphone 6

    I have a new iPhone 6 which contains videos taken today (as well as older videos on the phone after restore). Connecting it to my Windows 8 PC the import wizard comes up automatically and successfully imports photos but not videos.
    With the phone connected to the PC, I look in iTunes "On My Device" and click on movies, this view is empty. How can this be since I know there are videos on the phone.

    I'm not sure why I'm getting this error message since it is in fact a video. Any suggestions on why this could be happening?

  • How to get notes from icloud to new iphone.

    All my old iphone 4S 'notes' are stored in icloud. When I synced up my new iphone 5 it did not transfer the last ten months of notes onto the phone, just everything prior to that. So I'm nervous if I back up the notes I've made since, it may overwrite what is already on icloud. Can anyone give me advice on how to transfer the rest of my notes from icloud onto my iphone 5, or how to get them all together again?

    On your phone.  If you have Notes turned to On in Settings>iCloud, and also had notes on the phone prior to turning on this setting, you should have two accounts in the notes app: On My iPhone and iCloud (listed as your iCloud ID). 
    Did you have notes on your phone prior to turn on Notes in Settings>iCloud?  Is Notes turned to On in Settings>iCloud now?

  • Had 3G, moved to 3GS.  Backed up 3G and restored 3GS from backup with no problem.  When I want to add songs, I get itunes message that the new iphone is synced to another computer and now wants to erase everything.  How can I add music?

    Had 3G, moved to 3GS.  Backed up 3G and restored 3GS from backup with no problem on a Dell computer.  But now when I want to add songs, I get itunes message of death that the new iphone is synced to another computer and now wants to erase everything.  How can I add music without erasing everything on my new iphone?

    Yes, I was aware of this but the phrase "Any items imported from audio CDs or acquired from other sources will not copy from your device to the iTunes library." is what worries me.  Will this eliminate my Notes, Calendar Events, etc or will it apply mostly just to the music?

Maybe you are looking for

  • Unable to connect using SQL Developer.

    Hi, I am having a hard time connecting to the database instance using "Cloud Connections," in SQL Developer. I am using the information found in here: http://docs.oracle.com/cloud/CSDBU/develop.htm#BABDBHJA to connect to my cloud-service, but all I g

  • Sun one directory server 5.2 download link

    Hi, I could not locate the URL to download the sunOne directory server. I had checked the download link at Oracle as well as under Sun products in https://edelivery.oracle.com Please help. Thanks, Sreenadh

  • I am having problems reinstalling Mac OS X 10.6 Snow Leopard.

    I'm new to Mac and I'm having problem reinstalling the operating sysytem. After erasing the hard drive I have attempted to reinstall and keep getting the same error message. INSTALL FAILED, MAC OS X COULD NOT BE INSTALLED ON YOUR COMPUTER, THE INSTAL

  • App Store on itouch keeps crashing after recent update

    After updating to the new iOS 6.0 for my itouch 4th gen., the new App Store keeps crashing on me when trying to find an app or redownload purchased apps.what can I do to fix this?

  • Why won't itunes open on my pc?

    I have uninstalled and reinstalled ituned.  I've removed Bonjour.  I've removed everything connected to apple and put it back on and itunes still won't open, but it acts like it's opening.