Getting Photoshop CS3 deactivated to re-install

We've had Photoshop CS3 running on two machines successfully for several years, one of the PCs was updated to Windows 7 yesterday but we couldn't find a 'Deactivation' option either. Support today claim the serial number is not valid and will do nothing further to assist us without proof of purchase which to no avail we can not find, the member of staff who made the purchase no longer works for us so we're not even 100% where we purchased it from but as far as I can tell from the packaging it's a Genuine Retail version which we had no problems installing when first done or in a subsequent install following a previous machine upgrade.
Unable to find the invoice I was looking into the monthly Photoshop CC subscription and noticed the two prices for existing customers and new and to my suprise when I enter our serial number to verify as an existing customer up pops 'Congratulations, your eligible' or words to that effect. So how can customer support claim the serial is invalid if its eligible as an existing customer?

If you really need that deactivation. Insert your DVD-rom and you should have a repair option. Repair it and the Deactivate should be visible. I've tried that on Acrobat Pro when "deactivate" was dimmed out, it should also work on Photoshop'
Uninstall/reinstall from Software and Programs in the Control Panel should do the same thing on your old setup if you do not see repair.
I'm not sure since it's been awhile, but the uninstall from the Control Panel might have a repair choice.
Gene

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