Getting Premiere Elements 11 to install on my upgraded OS (Vista to Win 7)

I recently upgraded my PC to run Win 7 (64 bit). I did a clean install of the OS so I need to reload my software. I purchased PhotoShop Elements 11 with Premiere last year. Both ran well on my Vista 64 bit OS. PhotoShop installed with out a problem but the installer gives me this excuse for not installing Premiere. "This installer does not support installation on a 64-Bit Windows operating system. If you are installing by browsing through the disk content, then please run the "Setup.exe" from the folder "Adobe Premiere Elements 11\PRE 64". If you are not installing from the disks please download the 64-Bit version of Premiere Elements 11." Odd message since it had no problem installing and running on Vista 64bit.
I don't have a disk so can anyone tell me where I can find the 64-Bit version of Premiere Elements 11 to download?

You can download the 64-bit trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Photoshop/Premiere Elements 11:
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

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Can't get Photoshop Elements 11 to install. Adobe Installer message: Installer failed to initialize.

Can't get Photoshop Elements 11 to install.
... Adobe Installer message: Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.
... Adobe Support Advisor message "Inspection could not identify any issues. Please contact Adobe Support for further assistance. http://www.adobe.com/support."
... .... So far I have downloaded twice, to two different folders (Desktop and my default download folder). Neither option has worked. Please help! I'd like to download Premiere Elements 11, but with this kind of installation problem on PSE11, it seems a second program may be as much of a problem to try to install.

As Mylenium has stated all we have is a very general error message at this point so it is impossible to advise you until we have additional details. Please review your installation logs by following the steps listed in Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html.

I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.

I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.

goldstein
Please define what you mean by
I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.
Can you not install the program? If you cannot, how are you installing it, from an installation disc or installation files from Adobe? Are you looking at the tryout or a purchased product? At what stage of the installation are you blocked and with what messages? Do you have the anti-virus and firewalls turned off? Do you have another other computer protective software installed such as NetNanny?
If you are getting through the installation OK, are you able to Sign In after the installation and restart of the computer?
If you get into the opened project, when does the problem first manifest itself? Is the problem in a new project or in an existing one?
Is the problem in one of the editing features?
Is the problem in one of the export choices?
Other?
The answers will be in the details which allow us to help you.
Thanks.
ATR

How do I get premiere elements 13 to read the video of my .mov files?

I am working on a PC. How do I get premiere elements 13 to read the video of my .mov files? I hear the audio but don't see any video.Thank you.

phyllism
Thanks for the reply. Glad that QuickTime install resolved the Premiere Elements 13/13.1 video playback problem.
When you double click any of the thumbnails for your .mov file in the Elements Organizer 13/13.1, does the Elements Organizer 13/13.1's player open to play back the .mov file contents for both video and audio?
You wrote
in the browser, the preview is an audio file, not a QT preview.
I was not sure if you were just going by what appears in the thumbnail, namely film strip with music note, or whether you had gone through the actual playback there. In the Apple Pro Res footage that I have, I get the same thumbnails that you are seeing for Windows Explorer. In Elements Organizer 13/13.1, the thumbnail for my Apple Pro Res file is just a film strip on gray.
I think what you are seeing is "normal" for the situation. But, please verify your observation with 13 updated to 13.1 if you have not done that already.
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Premiere Elements 8 new install - all menu items grayed out

New install of premiere elements 8. Installed 8.0.1 patch successfully. Installed Quicktime.
SYSTEM
Windows 7 64-bit
Dell Inspiron 660
8 GB RAM
1 TB hard drive, 700 GB available after install
All menu items are greyed out except for File | New, Open, Exit and some Help menu items. Will create a project but then does nothing. Reopening the empty project results in Elements/Pro compatibility message. Unusable.

Thank you ATR. I followed your sequence of checks. RESOLVED BY DISABLING PORTION OF AV FUNCTIONS BEFORE LAUNCHING APPLICATION. Here are the steps.
I had not even tried Premiere Elements Organizer. When I did, it appeared to run fine and actually the AutoAnalyzer Options only appear under its Preferences menu, I later found out. Those options were then disabled with no change to the issue.
I removed and reinstalled the program with an internet connection and McAfee firewall and AV off. And then ran the program with an internet connection. No change.
I deleted the Adobe Premiere Elements Prefs file first, and then the whole 8.0 Folder in which the Adobe Premiere Elements Prefs file exists. No change.
The program was installed in the default c: drive location so no change there.
The problem went away with antivirus and firewall(s) disabled!. I narrowed it down to what McAfee calls "Real-Time Scanning" under "Virus and Spyware Protection." The level of control McAfee LiveSafe-Internet Security affords under "Real-Time Scanning" is not very detailed. The setting that makes the difference is under "Scan These Files" is "Programs and documents only" instead of the default "All files (Recommended)."
Now going back upstream, I enabled the firewall fully. Firewall makes no difference if I shut it off globally or allow individual program exceptions...it still runs fine. I also enabled all the AutoAnalyzer Options and program still runs fine. Perhaps this is a rabbit trail for non-resource-limited systems.
Hopefully this helps others with the same problem.
sf

Can Photoshop Elements 10 & Premiere Elements 10 be Installed on 3 Computers?

Can Photosop Elements 10 & Premiere Elements 10 be Installed on 3 Computers

For PSE you can have activated copies on two computers only. If you had it installed on a third computer you would need to deactivate one computer to be able to use it on the other two.

Downloading online content (extra titles, menus, etc) to a different computer from where Premiere Elements 13 is installed

Can you download online content (extra titles, menus, etc) to a different computer from where Premiere Elements 13 is installed, and then transfer it to the offline computer where PE13 is installed?
I purchased a new computer and installed Premiere Elements and Photoshop Elements 13 while I had the computer connected to the internet. I no longer have the computer online, so can I download the extra content to a different computer, then transfer it to the offline computer where Premiere Elements and Photoshop Elements are installed?
Thank you very much for your time.

sfultz74
The Content download is only from within the opened project/program (disc menu display - customization area) and requires an Internet connection.
When it comes to Content download, you should be able to transfer the Online Folder (with all its content already downloaded) on computer 1 to a USB Flash Drive and use that USB Flash Drive for the replacement of the existing Online Folder in computer 2. Please see details...
http://www.atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html
This all depends on the content in Online Folder from computer 1 being downloaded from within the program. All the blue bans in the upper right corner of the display thumbnails gone before transferring Online Folder from computer 1 to USB Flash Drive.
Please let me know if you have further questions on the above or need any clarification.
Thank you.
ATR

I cannot get premiere elements 10 to launch. Restarted, uninstalled, reinstalled. Won't launch

I cannot get premiere elements 10 to launch. Restarted, uninstalled, reinstalled. Won't launch

My recommendation would be to contact Adobe, since they have the ability to walk you through some troubleshooting steps. But it looks like they've already thrown it to us!
1) Have you manually gone to Windows Update and ensured you have even the non-critical updates (which can include important drivers)?
2) Have you manually gone to the ATI or nVidia sites and ensured you have the latest drivers for your graphics card?
3) Have you cleaned your temp files and defragmented your drive(s)?
4) Have you ensured that the program's licensing has not corrupted? http://forums.adobe.com/thread/542377
Finally, you say the program won't launch. At what point does it fail? Do you get a Welcome Screen? Does it only fail when you try to open yesterday's project or does it also fail if you try to start a new project?
Another other details you can provide could also be helpful including: How fast your processor is, how much RAM you have, how much free, clean defragmented space is on your hard drive(s) and if you are editing on your C drive or if you have your media and project files on another drive.

How do i get help in downloading and installing PE 12 and Premier 12 on Win 8.1?

how do i get help in downloading and installing PE 12 and Premier 12 on Win 8.1?

Try using another browser if you are having a problem getting the interface to react properly to your interaction with it. If you need more help, preovide more information regarding what you experience when you tru and it fails.
Please don't start multiple postings for the same problem - your other posting provided better information.

Elements 5 will not start from the windows old file after upgrading from vista to win 7

Elements 5 will not start from windows.old after upgrading from vista to win 7

Ideally there should not be any impact of OS change, but officially PSE5 is not supported on Win7.
What exactly happens ? Can you see the processes running in Task-manager?

I can't get premiere elements to install.

It won't work. It says it won't initialize

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Adobe premiere elements 12 not installing on iMac 17

hello,
I am trying to install Adobe Premiere Elements 12 onto my iMac 17, i go through the install process, agree the terms and conditions, enter my serial number (correctly), select where on my mac i would like it to be installed to and it begins to instal. Standard right?
However it only ever gets to 2% before the installation fails. When i hit the button to ask for a description of the error it opens up my web browser and gives me the following info.
Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)
What's going on? It did this when i was trying to install the trial version and it's doing it now with the disc!

When i run disk utilities i can see the premiere elements 12 disks in the laft hand payne but when i click on them nothing appears in the right hand payne for me to select, therefore repair disk permissions is left greyed out. Ideas?

How can you get Premiere Elements to recognize hardware. It will NOT recognize my Dazzle Video Capture device or either of two HP DVD burntes. I feel like I wasted my money.

That should have read, It will NOT recognize my Dazzle device or either of 2 HP DVD burners.

TNTerri
What version of Premiere Elements are you using and on what computer operating system is it running?
If Premiere Elements 13, please be advised that it does not support DV or HDV capture firewire. And, any USB devices
have never worked for that purpose for Premiere Elements (any version).
As for the burner not being recognized in the Burner Location field of burn dialog of the program, please consider
(if you are dealing with DVD CD burner rather than a Blu-ray DVD CD burner.
CD, DVD drive not recognized after Adobe application install | Windows
Depending on how matters progress, you may want to do an uninstall reinstall using the following scheme
Uninstall, the usual Control Panel way
Do a free ccleaner run through to get rid of leftovers from incomplete installs reinstalls
CCleaner - PC Optimization and Cleaning - Free Download
Reinstall with antivirus and firewall(s) disabled.
We might even involve later a deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole Folder in
which it exists. More on the latter later.
ATR

Premiere Elements will not install!

Uninstall, reinstall the result is always the same; I end up with error: 1. Very frustrating. Does anybody know how I can fix this? Thank you.

octopodian
Thanks for the reply.
The QuickTIme issue may be our clue here; so let us explore that.
Both Premiere Elements (any version) and QuickTime (from what I have read) need to be run from a computer User Account with Administrative Privileges.
So, I am speculating that if you install and run Premiere Elements and QuickTime from a User Account with Administrative Privilege, both programs will work.
Please see
Control Panel/User Accounts and Family Safety/User Accounts. Do you find the User Account that you are currently using, and does it have the word Administrator underneath your ID there?
If you can get a the desktop icon for QuickTime, right click the QuickTime icon and select Run As Administrator.
Let us get this factor ruled in or out.
We will be watching for further developments.
Thanks.
ATR
Add On...what version of Premiere Elements are you using? I see the computer operating system mentioned by not the Premiere Elements version involved.

Can't get Premiere Elements started

I've downloaded Premiere Elements. When I open the program and try to start a new project I get the 'accept conditions' diolog box. I check accept and the same box just keeps reappearing. Help?

Hi Jeff,
I'm using Windows 7 and it's Premiere Elements 11. It is licenced for two copies. I've installed the first on a laptop and it works fine. ON the second laptop is where I'm having difficulties. I do know this laptop (HP G64 I think) seems to have an integrated graphics processor rather than a dedicated video card and I wonder if this might be part of the problem? Although It seems that I should be able to father into the program before I get an a warning saying the hardware is not correct.

Getting Premiere Elements 11 to install on my upgraded OS (Vista to Win 7)

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