Getting Refund with itunes match

Hi,
i have subscribed to itunes match yesterday but then realise it doesn't work properly, how do i cancel it? try to click on report a problem but it does work? anyone experience this?
thx

You need to contact iTunes Store support.

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I bought iTunes Match; nonetheless, on iTunes Radio I routinely get ads. Apple says that with iTunes Match one should not get ads. Whaddup?

I bought iTunes Match; nonetheless, on iTunes Radio I routinely get ads. Apple says that with iTunes Match one should not get ads. Whaddup?

Requiring Match to be switched on, even though we have paid, to get ad free Radio can be costly. Why?
Because if you want to listen to Radio with cellular data (not much data required) you are also agreeing to Match over cellular which can suck data like you won't believe.

On my iPhone 5 (since activating with iTunes Match), I CAN NOT see all my music. There are artists that I can not see, nor their songs. BUT I can see them on the iPad3 and on iTunes on my PC.

I can NOT see all my songs on iPhone5 since activating iTunes Match about a week ago!
ALL songs are available on my iPad3
ALL songs are available on my Win7 computer iTunes
I just did:
Transfer purchases from iPhone and a Music Sync
NOTHING. Tunes and artists are still NOT SHOWING on my iPhone5\
BUYING another copy makes it available on te iPhone, but at double the price
However, some show as PURCHASED, so I can't get another copy on the iPhone
There are MAJOR PROBLEMS with iTUNES MATCH!
This problems is ONLY on the iPhone 5

It might take a while (30 minutes or more) for the initial sync to finish.
When it finishes, here's how to see all you desktop bookmarks:
# Press the "Search" button on your Android phone, or tap in the Firefox address bar.
# Press the "Bookmarks" button (with a star icon).
# Tap the "Desktop Bookmarks" folder.

I have a problem with iTunes Match...

...and not like an 'oh man, this bolt's too big for this hole' problem, more of a 'hey man, if you don't stop doing that then you and me gona have a problem' problem.
For starters, I found that enabling the iTunes Match service means that I can't manually synch any files or playlists to my device. So when I travel to an area without wifi or phone signal, which happens more than Apple obviously thinks, I can't listen to any of my music. Whose bright idea was that??!
Secondly, when I do enable iTunes Match, I often find that changes I make on my computer (shuffling the order of songs on playlists, adding new files to my library etc.) don't always correlate with the Match service, for instance I made a playlist on my computer but it doesn't appear on my phone, or I set a playlist on iTunes to order itself by the date the files were added, but on my phone they appear in whatever order they **** well please. It unfortunately doesn't 'just work'.
And thirdly, although this isn't really connected to the Match service but rather just a chance for me to vent as I'm already doing it, when I heard they were bringing 'wifi synching' to iOS I was really excited. Then I found out it would only synch while your iDevices were plugged in and charging. THEN I found out that every time I plugged my phone in it would automatically try to synch, waking up my laptop if it wasn't already awake. So every night I would plug my phone in by my bed, turn over to go to sleep, then have to get up 20 seconds later to re-sleep my machine; this could happen at random points during the night.
I'm not expecting Apple to change their products over the dissatisfaction of one disgruntled user, I'm just wondering if anyone else is experiencing the same problems and has found any ways around them. Also I must say as annoying as certain aspects of iTunes Match are, it's still a fantastic service (in theory...).

peanutismint wrote:
I hope they manage to fix the playlists issue, hopefully by the next couple of updates. I figured the syncing/waking thing would be what it was meant to do. I wonder if there's a command line or something I can tweak in settings to stop my Mac waking on LAN/Bluetooth etc....
In System Prefs > Energy Saver > Power Adapter unselect the option for "wake for network access." Although this may have the effect of preventing wireless syncing. I'm not sure.
peanutismint wrote:
The downloading of songs is pretty much useless as a feature in my situation, as by the time you're out of signal and can't stream music, neither can you download it (and if I were expected to download it first in case of signal loss then doesn't that negate the need for a streaming music service anyway?!)
iTunes Match doesn't stream to iOS devices, all songs are downloaded. If you have not done so, you can enable "use cellular data" to download music by going to Settings > Store and setting the option to ON. To answer your question, though, yes, pre-downloading of tracks is the "best practice" for using an iDevice with iTunes Match enabled.

Can't get rid of iTunes Match

I had horrible problems with iTunes Match on a large music collection - about 4,000 items would not upload or match from iTunes, they just showed 'error'. So after discussing with Apple for 6 months I turned it off and they gave me a refund.
But on my iPhone it seems like it is still remembering all the stuff which was on iTunes Match and it will not sync properly with iTunes. The problem seems to be worse since upgrading to iOS 6.
So I have loads of tracks which will not sync, and duplicate content of other tracks. So some albumbs show (and play) every track twice even though the music only exists once on the iPhone and other albums will not play some (or all) tracks at all.
I've turned off iTunes Match on the iPhone and emptied all music using Settings/Usage. However Music still thinks that all the content is still there - it shows up in dim type but no music is playable because it's not really there.
I attempted to resync. This works the first time in that it tries to copy all the tracks across, but if you interrupt the sync (and I have to because I don't have 24 hours where I can leave phone and computer in same location) then on subsequent syncs it doesn't attempt to sync the remaining tracks. So right now the phone thinks it contains thousands of songs but about a third of them are dimmed and won't play. iTunes refuses to sync any more as it seems to think the job is done.
I tried turning iTunes Match back on as per a previous tip, but my subscription is expired so it just turns itself off again.
Help! Run out of ideas (other than complete phone reset)
TIA
James

well that didn't do any good. it still left about 25 songs which would neither play nor delete. So I reached for iExplorer and deleted the iTunes Control folder as per a previous tip. This successfully emptied the music folder so I thought I was on my way.
Restarted phone, then synced. This simply added the entire music library back on to the phone as before, with all titles dim and nothing playable. iTunes would not copy the music files across, it seemed to be convinced that they were already there.
So I have done a reset and restore from backup, and the tracks now appear to be syncing across.

Can I sync contacts and calendars with iTunes Match enabled?

I’m getting an iPhone in a couple of weeks and really want iTunes match but the more I read about it the more I’m wondering whether it’ll be worth the hassle. I’ve loads of old CD rips at 128 kbps and protected iTunes files, also at 128 kbps, and what really attracts me is the idea of upgrading all these to unprotected 256 kbps.
I have a Macbook for personal use and a PC for work, being able to sync both computers to the phone will be essential for me. I know that I wouldn’t be able to sync music with iTunes match enabled but if I can sync contacts and calendars and drag Office documents to the phone from both computers that would be OK.
Please could someone tell me whether this would be possible?

Brij011 wrote:
I think I understand now, it's nothing to do with syncing music - everything is synced through iTunes. Have I understood properly?
Yes. Including music.
Brij011 wrote:
This could be a major blow for me as I'll be using the iPhone mainly for work so I will have to Sync with the PC. If I understand this correctly, once I decide to sync with Outlook on the PC as the main priority I can no longer sync with the Macbook?
What if I ditch iCloud and sync everything through USB?
If it is possible for you to do so you might want to consider signing up for an iCloud account <http://www.apple.com/icloud/setup/pc.html>. Keep in mind that iCloud and iTunes Match are seperate services. One does not require the other. However iCloud will work with Outlook 2007 and up so you can keep all your contacts in sync across the devices. You can also sign up for iTunes Match if you want. Or you might even consider using Google to do what you want. It is not necessary for you to keep syncing via USB, unless that is just what you are comfortable doing.

Since upgrading to 7.0.3 (iPhone 5 64gb, with iTunes Match enabled) all of my music wiped off my phone. Downloading it again, most of the artwork has been mixed up with other artists, and I'm no longer able to stream or download over 3G? Any ideas?

Since upgrading to 7.0.3 (iPhone 5, 64gb, with iTunes Match enabled) almost all of my music has vanished from my phone (weirdly some hasn't).
Downloading it again, most of the artwork has been mixed up with other artists, and I'm no longer able to stream or download over 3G (all tracks greyed out), though my network settings etc are all set correctly.
Lastly since upgrading to iOS 7.0.1 (and beyond) Genuis has become effectively useless: it continually asks me to connect to wi-fi, and if I do it creates playlists mostly composed of tracks by the same artists or those very obviously linked to them- previously it created brilliant, nuanced playlists.
Are these things connected, and how do I fix them?

I have done this on numerous occasions but I think that my Iphone has a defect. After many tries, reinstalls, deletion of content, changing content to be stored on external hard drive, deleting itunes and cleaning computer I managed to get all of the songs on and things seemed okay for a while.
The problem returned about a week ago after downloading a new album from Itunes. I now have 12.5k of songs leaving 10gb spare on Iphone which should be more than enough room to operate properly. Last night it seemed to be dowloading ok (after doing all of the above again for the umpteenth time) this morning it revealed that it had just synched 2.5k of songs and 18gb of "other" on the contents bar. it wont synch now as it says its over capacity. So the 18gb of "other" would probably be corrupted data that means it must corrupt each song as it tries to synch it.
The 2.5k of songs it did synch are working on the Iphone as is every song in the library on Itunes. I did completely delete the new album I bought and redownloaded it from the store then tried to synch just that album and it worked fine.
Just about time to dump apple I think!

I updated my iphone 4 with iO6.1. I now no longer have any of my music available with iTunes match. I've turned iTunes match on and off on my phone and on and off on my computer. I am not restoring my phone to factory settings.

I updated my iphone 4 with iO6.1. I no longer have any music on my phone even with itunes match. I've turned my phone off and on. I've turned my imac off and on. I've turned off imatch on my computer and turned it back on. I've turned imatch off on my phone and turned it back on. I spent HOURS on this yesterday. Coincidentally, two of my playlists were deleted from itunes. So I spent quite a bit of time recreating them only to find them missing again today. The ONLY way for me to get music on my phone is to click on the ...more tab and go to shared and pull music from my actual desktop. Restoring my iphone is not an option. I am completely frustrated so if anyone can help, that would be great

From my post on what seems like the same issue (found here: https://discussions.apple.com/message/21087892#21087892)
Take the following steps:
1) while connected to wifi, toggle off then back on the Show All Music and iTunes Match options shown in my original post. Important: I did this step before, but wasn't connected to wifi, and my music disappeared. Subsequently, I connected to wifi and turned off and then back on those options and everything came back though it was grayed out and my only option was to download music.
2) To get streaming over cellular back, go into Settings>General>Cellular and scroll down to the "Use Cellular Data for:" options and make sure the iTunes option is set to 'On'
The above steps will bring back the streaming capability which seemed to go away when you update to 6.1. It didn't ACTUALLY go away, but something about the update toggled off the iTunes option in step 2 above.
I did a final test by turning off wifi, opening Music app and selecting a song. It played successfully without downloading! Crossing my fingers, but I think I'm good to go!
Hope this helps!

I can't sync iPod classic with iTunes Match since I have updated to iTunes 11

When I open iTunes (11) and connect my iPod (classic) it does not recognise the device. I am using iTunes Match. My question is how do I transfer the music from PC to my iPod? I just bought a new PC and thought getting Match would be useful and save time transferring from my old PC. It was fine to begin with until the iTunes 11 update.
Any help would be appreciated!

The iPod classic not bring recognized is unrelated to iTunes Match. You should post this problem to either the iPod Classic forum https://discussions.apple.com/community/ipod/ipod_classic or the iTunes for Windows forum https://discussions.apple.com/community/itunes/itunes_for_windows. Probably the former.
FYI it is only iOS devices that cannot be synced via USB with iTunes Match enabled.

I am not able to connect with Itunes Match. I constantly receive the message error 4010

I am not able to connect with Itunes Match. I constantly receive the error 4010.

I can run the general "Update iTunes Match" from the menu but cannot add individual tracks by right-clicking (control-clicking) on them the way I usually do. Then I get the 4010 error message.
Based on other posts here, I can assume the problem is not just me.

Download Problems with iTunes Match

I'm having problems with iTunes Match, upload the songs are done and had great difficulty with the freezing of steps.
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
and when I get the songs come I can not download:http://pqp.me/7qq
Can you help me?

Vinny Bastos wrote:
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
I don't know what you mean by this. Do you mean you can't figure out how to get off that screen? Click the "done" button.
This is just to say that I managed to sync with iTunes Match, in my other notebook I can not do the songs appear.
Vinny Bastos wrote:
and when I get the songs come I can not download:http://pqp.me/7qq
You're connection the iTunes Match servers is offline. That's why the songs are greyed out and the cloud icon has the horozontal lines in it. Quit iTunes, wait a few seconds, re-launch the application and wait until the tracks are no longer greyed out and you will be able to download them.
That part you answered, thanks.
How often iTunes Match is off? Sometimes?

Problem with iTunes Match and the song "This will be (an everlasting love)" from Natalie Cole

Hello,
I'd like to report a problem with iTunes Match and Natalie Cole's song "This will be (an everlasting love)".
When I stream it or download it on another device I don't get Natalie Cole's song but another one from Maxine Nightingale (Right back where we started from).
Please tell me if you have the same problem or how I can report this problem to apple.
Thank you.

Hi,
This is a user to user forum - not Apple. Contact them http://www.apple.com/support/itunes/contact/
Alternatively if the song was purchased from iTunes, you may be able to report the problem by signing into you iTunes account on your computer. Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
JIm

Issue connecting with iTunes Match

Hi, i've got an issue connecting with iTunes Match. Most of the time iTunes doesn't connect to iTunes Match when launching the app. I just see the cloud symbol that indicates it tries to connect. And it just keeps on going. I then have to quit iTunes and relaunch it. Type in my Apple ID password. And still nothing. But around a third or fourth time I usually get a connecting going and then listen to music
And I'm not impatient. I give it some minutes everytime while opening and browsing the iTunes Store.
And the same thing happens after Sleep Mode. It is kind of annoying. Having open and close iTunes all the time.
Is there anything I can do? Am I perhaps doing something wrong? Is anyone experiencing the same problem or issue?
Thanks.

Hi,
Yes, your music remains on you computer.
Jim

HT204406 Hard Drive wiped out - Can I rebuild the library with iTunes Match?

My hard drive and external back of my entire music library (15,000+ songs) were completely deleted. I would like to recover this in some way other than loading each single CD one at a time again. I have iTunes Match so I was wondering if there is someway for me to rebuild my library via download from the cloud or something so that I can maintain a new physical copy of the files on my computer again? Or will I have to do this from my iPod?

Hello Mclary101,
Thanks for your question! Im sorry to hear about your computer but it sounds like you had iTunes Match turned on before this happened. You should be able to use this article to get your music in iTunes Match re downloaded:
iTunes: How to add a computer or iOS device to iTunes Match
http://support.apple.com/kb/ht4913
To add a computer to iTunes Match
Open the latest version of iTunes on the computer you intend to add. You can download the latest version of iTunes here.
Sign in with the Apple ID you use with iTunes Match.
Choose Store > Turn On iTunes Match.
Click the Add This Computer button.
When prompted, enter your Apple ID password.
iTunes will automatically begin scanning your computer's library for matches.
A status indicator will allow you to track progress. You may also manually pause and resume the process at any time by clicking the Stop or Start button.
Once iTunes has completed matching and uploading your iTunes library, your music in iCloud will be integrated into your local music library. A download button will appear to the right of any content that you have in iCloud that doesn't already exist on your computer.
Thank you for using Apple Support Communities.
Regards,
Sterling

Is something wrong with iTunes Match tonight?

I cannot get anything to sync to my iPad...syncing fine earlier and suddenly stopped syncing new playlists. I turned off match on the ipad and turned it back on and ever since I did that nothing is pushing out to the iPad from iTunes....get "No Music" on iPad but iTunes Match is turned on in settings

Hi bstokes3!
I have a couple of articles here that may help you resolve this issue. First is an article on troubleshooting issues with iTunes Match:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
You may also want to try resetting your iPad and testing the iTunes Match again afterwards. An article about resetting the iPad can be found here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Getting Refund with itunes match

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