Getting rid of an old email address when trying to sign into iCloud and iTunes
I have recently had to change my email address because of hacking. Now I can't get rid of the old address from sign in boxes for iTunes. And iCloud. I have changed my apple sign in and password and I'd but it doesn't seem to affect the rest and they still show the old email address but won't let me in even with the bold password.
Okay this is what you have to do because I had the same exact problem:
First thing is to remember just because you don't use your e-mail address anymore doesn't mean it stops becoming an account with Apple.
Theres a couple of ways this could have got started. It be best if he told me A little more about what you know and that way we can figure it out precisely together.
But I was say to make sure that you're connected to the Internet.
try to reset your apple id (email address that you use with apple as an account) password by going to AppleID.apple.com.
Apple provides two ways the reset your password
1) correctly answer your birthday and answer security questions
2) send a reset password e-mail through a process called e-mail authentication
If you are unable to do either one of these you will need to stop and call Apple and speak with a special department called account security. They will need to verify your identity against records you might have on your account but do not see at this moment. They could then send an reset e-mail to whatever e-mail address you desire as a workaround. ( If they can verify you are the account holder)
The other method is only if you have on made an "edit " to your primary Apple ID, but forgot to sign out of settings iCloud first.
To clarify, you would have changed the pre-existing E-mail address to a new different e-mail address that you would rather use now.
in order to fix this problem, you need to go back to AppleID.apple.com and revert the new e-mail address back to the old e-mail address temporarily.
You do this by clicking on the word "edit" to the right of the primary Apple ID.
You're switching it back to the old e-mail address so that way it matches what is on your settings >ICloud section on your phone.
Once it matches again, then you want to click on the words sign out or delete account at the bottom.
Once you have done this ....then you can change (EDIT) your e-mail address back to the one you want to use on the website (appleid.apple.com)
This should resolve your issue. THis is still leaving me to assume alot so if theres more you can share i can give you a more precise answer if this doesnt resolve your issue.
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Apple ID: What to do after you change your Apple ID
Thanks for using Apple Support Communities.
Best,
Brett L
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