Getting rid of ? from the dock after upgrading to ML

After upgrading to Mountain Lion the old ichat, ical and address book icons are now "?" and I can't get them off the dock. Dragging them off doesn't work, dragging to the trash doesn't work, and right clicking on it doesn't work. Any ideas?

You can set the dock back to factory defaults.
Start Finder, in the menubar Finder > Go > hold the option key down > select Library.
Navigate to the Preferences folder and delete com.apple.dock.plist
Logoff, login.

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Hi my question is how can I sort and delete photo files which I have had backed up multiple times? Another way how can I get rid of from the duplicate?

Hi my question is how can I sort and delete photo files which I have had backed up multiple times? Another way how can I get rid of from the duplicate?

Provide the name of the program you are using so a Moderator may move this message to the correct program forum
The Cloud is not a program, it is a delivery process... a program would be Photoshop or InDesign or Muse or ???

Office 2013 can't open word, excel files from the network after upgrade to 8.1

Hello,
Recently, I upgraded all PCs from WIN 8 to Win 8.1. After the upgrade I noticed that I can't open any word documents and excel files. Before the upgraded I have no problem opened any files. All PCs have over 500GB free space on hard drive. Other PCs that
run Win 7 have no problem open them only the one with Win 8.1. This is what I got:
I right click--> property and there is no unblocked. All files resided on the network server.
Please help.
Jimmy

Hi Jimmy,
Did you get any error message when you try to open an Excel file/Word document?
If so, you can post the error message and event log here.Also ,if you had antivirus software installed, try to disable them to test this issue.
In addition, what happens if you add the network server location as a trusted location?
Wind Zhang
TechNet Community Support

Itunes says it is syncing apps but it won't transfer purchases nor sync any apps from the computer after upgrading to iOS 5.

I just upgraded to iOS 5 and itunes synced my music fine. When I tried to sync the apps (they were all selected), it said that there were 5 steps, which included "Preparing for sync" and "Preparing apps to be synced". However, the sync was over in about a minute, no apps were transferred, and when I went to check the apps tab on the iPod, all of the apps were selected (which usually equalled over 1GB), yet it said that the apps were only worth 0.04 GB. I tried unchecking one of the apps and it immediately shot up to 1.04 GB! Thinking it may have been a computer problem, I tried to sync with a different computer, but I had to transfer purchases first. Again the same thing happened: it claimed to be syncing but nothing really happened. I don't know whether it's a problem with Itunes 10.5 (although I haven't heard of anyone with this issue) or my iPod. Help would be appreciated.
Note: I'm using an iPod Touch 4th g and my computers are running windows xp and 7, respectively.

So just got off the phone with a senior Apple support person and here is the fix they gave me for the app issue. Not sure if it will work until I get home to try it. It appears that a lot of these issues are in relation to Apple's move from a generic Apple ID not attached to a specific email to an actual email address. Since my .mac or .me email was never verified with my original Apple ID (just my name) the iCloud was not recognizing that I actually had any apps associated with my account when signing in with the new .mac email that was connected to the iCloud. The below fix she stated would separate the iCloud and iTunes allowing the iCloud to handle all of my mail, contacts, calendars etc. and iTunes/store to handle the apps and purchases. I will update again if this takes care of the issue.
Go to applied.apple.com
-       sign on with existing Apple ID (not an email address)
-       add an email to your account and verify it
-       edit your Apple ID to the new verified email address
On iTunes
Step #1
-          iTunes store
-          click on Apple ID in the upper right corner
-          click edit
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Step #2
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-          click on device
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-          go to the App tab
-          select synch apps
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Step #3
-          on device go to store and enter the new verified email address as ID and password under store
You probably will have to do this to all devices that are synching with your iTunes account

Getting rid of all the junk left behind from SL after upgraded to Lion

I still seem to have a-lot of junk that was left behind from SL - I want to get rid of it all as I want to just start with Lion from fresh.
Can someone tell me how to get rid of all the junk that SL left behind when I upgraded to Lion (like all the old plist files and all of that). Also I seem to still have some of my SL settings in there as well.
Ideally i would like to do a fresh install of Lion but I don't want to loose any of the stuff that came preinstalled on my computer (Like iLife and all of that) and since my NAS that I was using for Time Machine wont work on Lion there would be no way of backing up or restoring those.
Thus I am left with just manually deleting all of the junk.
Can someone give me some instruction on how I would go about doing that (like anyone that has already upgraded and then deleted all stuff SL leaves behind.)
Thanks
jason

You can start with /Utilities/System Information > System Report > Applications and delete all PPC apps.
Once you have your Apps cleaned up you could clone the system to another disk, do a clean install and just use Migrqtion Manager in Setup Assistant to migrate only Applications.

I'm unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK

I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK – and only fails when I write from iTunes. The drivers are up to date
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6420
iTunes 12.0.1.26
QuickTime 7.7.6
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 756D13C00C3583C8
Current user is not an administrator.
The current local date and time is 2015-01-13 14:47:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: SbCeCd (3.2.6.3),
UpperFilters: GEARAspiWDM (2.2.3.0),
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Drive is empty.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Audio CD in drive.
Failed Reading table of contents, error 4000.
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading failed. Error Code: 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87.
iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.
Get drive speed failed. Error Code: 4000.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.

Hi iTunes-1,
Welcome to the Support Communities! The error message you posted indicates a possible firmware update is needed for iTunes for Windows to work with your CD drive.
iTunes for Windows: Updating the firmware on your CD or DVD drive - Apple Support
http://support.apple.com/en-us/HT201852
Having outdated firmware can cause issues using CDs and DVDs with iTunes for Windows. Firmware is a type of software stored in a chip in hardware that can sometimes be updated.Identifying drives and firmware versions
To run CD Diagnostics, follow the steps in this document.
After following the steps to run CD Diagnostics linked above, look at section three to find out more about your optical drive(s).
Here is an example of what section three might look like:
In this example there are two drives. Drive E is a Samsung DVD-ROM drive with a model designation of SD-616 that has firmware version F000. Drive F is an NEC drive with a model designation of NR-7900A that has firmware version 1.08.Updating the firmware
If the optical drive you are using came with your computer, check with the support site for your computer for a firmware update. Typically you will need to go to the support website for the computer maker and click on a "downloads" or "updates" link, and then enter your computer model designation and operating system version to see what updates are available. Then look through the available updates for a firmware update for your optical drive. Download the updater and run it. If you need assistance applying the update, contact the maker of your computer.
If the optical drive you are using came as a separate part (was not included with a computer), check the support site for the drive maker for a firmware update. Sometimes the manufacturer is not clear in the CD Diagnostics results. In that case, you may just have to search the Internet for the drive model designation. You can usually find out who made the drive by looking through the results of such a search. Once you have identified who made your drive, go to the support website for that company. Look for a "downloads" or "updates" link, and then enter your optical drive model designation. Download the updater and run it. If you need assistance applying the update, contact the maker of the optical drive.Verifying that the firmware was updated
Run CD Diagnostics again.
Examine the CD Diagnostics results. The firmware version for the drive should be the new version.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Nov 8, 2014
Also, you mentioned that you have been successful burning a CD with the Windows OS. Make sure that you have closed all software programs that can access the CD burner so that there isn't a conflict for the drive. Sometimes chaning the burn speed from "maximum" to 8x can also help in this situation.
I hope this information helps ...
- Judy

FYI-Apps crash from Dock after Upgrade? Have u ever done Archive/Restore?

I have upgraded two Macs today. My MacBook Pro upgrade was flawless (so far). My new iMac upgrade went through everything fine, then every MacOS app I tried to launch crashed. This included Safari, Mail, iCal, Address Book, etc. After a while of research, I noticed that I could launch them from finder, just not from the Dock. After further research, I saw all of the Mac apps on the doc were pointing to the "Previous Systems\Previous System 1\Applications" folder created when I did an Archive and Restore on that box. I corrected all of the links, and all appears to be working fine now. Just an FYI to try to save some folks some time. I guess this is probably a bug, but once I found the source, it seemed to be an easy fix.
I just hope there is nothing else related to this that I haven't seen yet...we'll see. If you have done the Archive and Restore previously, it may be a good idea to get rid of the "Previous Systems" folder in the root before you do the upgrade.
I'm interested in hearing if other have experienced the same thing.

No violation is taking place, (please don't jump to conclusions). One program that I use everyday for my work has been through 4 or 5 upgrades that was done through downloads, and now that program is no longer supported or being sold for the Mac. Getting an install CD from the company is impossible and even if I could install the last version that I do have an install CD for, getting it upgraded to the latest working version would be impossible.
Of course, the other apps that are not working will be able to all be installed again after contacting the different vendors and downloading the programs again. Still a big hassle....
And I did try to reinstall one of them while I was still running SL and the installer, which required rosetta, would also crash and I was unable to reinstall. So I believe that there is more to my problem than having used Migration Assistant at one time.

Safari won't open from dock after upgrading to leopard

I've upgraded from OS X 10.4.11 Tiger to OS X 10.5.2 Leopard with the upgrade DVD which arrived today and all the available Software Updates (which included a Safari update). No more Software Updates are available - I've checked.
Safari and Mail will now not open from the Dock. Neither will iChat, AddressBook, iDVD (which produces a pop-up saying it "quit unexpectedly" - it didn't appear to start at all), and iCal. Safari and Mail WILL open from my Applications folder thankfully. I haven't checked the other mentioned applications, except iDVD which does the same non-opening with pop-up from Applications too.
I have run permissions verification and permissions repair from Disc Utility on the Mac HD. I have run disc verification from there too and the result said the disc appears OK. Neither solved the Dock problem.
The icons in the Dock don't bounce or anything. They remain still and un-animated. I just get a pop-up message saying "You cannot use the application "Safari.app" with this version of Mac OS X". Which surprises me as it's a native Apple Mac application isn't it? Obviously it says "Mail.app" for mail, "iChat.app" for iChat etc.
I reinserted the Leopard installation DVD and installed all the applications from the Optional Install.mpkg folder, including Safari and Mail. This has made no noticeable difference: they still won't open from the dock. I have just noticed that an additional icon for Safari appears at the far (right hand) end of the dock when I open it from Applications. But it disappears when I close Safari, so no good for opening it.
It could be worse, I can actually open some of the applications from my Applications folder. But this is inconvenient and besides, it is supposed to work from the Dock.
Has anyone else had this problem?
Can anyone help me to solve it please?
I have backed-up (not using time machine - I backed-up before I upgraded). I hope to avoid having to erase and reinstall but I will IF that will solve this problem (and not cause any others
Help please. Thanks.

Hi
Dock icons are simply alias. The ones on your dock may be corrupted, especially since you can open Safari from the applications folder. To remove an icon, right click on it and select "remove from dock", or simply drag it off the dock, where it will disappear in a puff of virtual smoke.
Then, go to the Finder and single-click/hold any item you want on the dock. Drag it there.
Try Safari or the other apps again.
Specific to the Leopard upgrade, important any 3rd party items installed in your system are Leopard compatible, otherwise you'll have operational problems when using them.
One other thought. It is possible the Dock is corrupted, causing the problem. If the above does not resolve the problem, go to the Finder: Your User Account>Library>Preferences folder. There, move the com.apple.dock.plist and com.apple.dock.db files to the desktop, then relaunch the Finder (hold down the option/command/esc keys to reveal the Quit Panel. Select the Finder>relaunch.
Message was edited by: Hawaiian_Starman

How do I get print n share to work after upgrade to iOS 5. I can print from this app thru wifi. But it can,t print mail, web pages, etc..

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In mail when I try to print it just says can,t find air printers. It used to say print with print n share.

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I am trying to reinstall Dreamweaver CS3 from the CD after having computer issues. Now getting error "You can only install one Adobe product at a time. Please complete the other installation before attempting to install ......." There is no other Adobe

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A google search of the problem suggested it may be an error related to the number of times I can reinstall this product due to licensing issues.
Absolutely not. You are misinterpreting things. The activation check never happens when just running the installer, only much later. It means what it says - there is another "install" pending/ active on your system, meaning somewhere there is an (invisible) process still blocking things. Either way, since you haven't provided any real technical info, we can't advise specifically. if you are on Windows, you may want to check your task manager and terminate any setup.exe and msiexec.exe processes plus potentially may need to manually fix/ delete some registry keys. For anything beyond that you will have to be much more specific.
Mylenium

I installed the system update to 10.7.3. After re-booting, my mail file was missing from the dock. Looked in applications and the mail application is missing. Any thoughts?

I installed the system update to 10.7.3. After re-booting, my mail file was missing from the dock. Looked in applications and the mail application is missing. Any thoughts?

Thanks Paul; but, taking your suggestion didn't solve the problem. As mail is part of the OS, the updates don't have the capacity to reinstall applications; so, I had to reinstall the OS. I now have my mail back (although it didn't appear on the dock--I had to go to applications and activate it and then put it back in the dock. Thanks again for trying.

After a trip to Brazil, the App Store apparently thinks my iPad 2 is still there. When I try to download an app, I get a message that I can't get that app from the Brazilian store and have to switch to the U.S. store. The general settings are correct.

After a trip to Brazil, the App Store apparently thinks my iPad 2 is still there. When I try to download an app, I get a message that I can't get that app from the Brazilian store and have to switch to the U.S. store. The general settings are correct. I apparently need to switch locations manually, specifically for the App Store. Help?

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How can I get an image from the screen? Like screen printer in PC to pasting after in word or other program.

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If you do Cmd+Shift+3 you'll get a full screen image saved to your desktop as a jpg file.
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HT1386 I have double and triples of photo's on my iPad. Not all my pics but most of them. I was told that I screwed up in synching with iTunes when I initally set up. How in the **** do I get rid of all the dups? I cannot delete them from my iPad. HELP ME

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If the shows are in fact still on the pad, they will be found in the videos app, not the music or I tunes app. Look there and see if they are still there.
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Getting rid of ? from the dock after upgrading to ML

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