Getting rid of last owners name when sync'ing

Hi,
I've just been given a Palm Z22 to use instead of my old Tungsten E. I've backed up my data and installed the new PDA's files from the CD, however, when I try to sync the Z22 with outlook it keeps telling me it's using the old owners username. Despite uninstalling and re-installing a few times this keeps happening. I've also put me in as a user using Palm desktop and selecting my username for hot syn but it still tries to sync with the other name.
Any suggestions please.
Thanks

Have you hard reset the z22 since you have received it?
You can find instructions to do so from here
http://kb.palm.com/wps/portal/kb/common/article/887_en.html

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