Getting submit button to work online in Adobe Reader

We've been having problems getting the Submit button to function in an Adobe form we use online. I searched this forum and others but came up with no solution other than instructing the user to download the form and open it locally in Reader then fill it out and submit. This seemed counter intuitive so we called Adobe and got the following bit of info that worked like a charm so we thought we'd share it with others who may be experiencing the same problem.
In Adobe Acrobat Professional
Go to “Advanced” in the menu
Select “Enable Usage Rights in Adobe Reader...”
When you do this it prompts you to save it. Once this is enabled you can't edit the document any further so you may want to save it as a new name and upload it to the web and the submit button should then work in the browser.   

I can't read the form on this machine (meaning it is not backward compatible to this version). However, the typical problem is that you are trying to have a full form submitted. Simply change to the FDF or XML data which can be imported to the form. There are restrictions on the saving that is needed for the full form and also there may be problems with using e-mail -- e-mail depends on the client machine setup in many cases and will fail.
Follow up:
I looked at the submit button. There are two aspects that are issues, one that is probably the problem you are having.
1. You use e-mail submission. This may cause problems for some folks due to their system not being setup for MAPI or related automated mailto: operation. That is likely not your problem, but can be an issue.
2. You have selected to submit the entire PDF. Change that to a FDF submission for now and it will probably work fine. Depending on your version of Acrobat you can fine a menu item listed as Form Data with the option to import data. That is all you need to get the data back in the same form as in the PDF that was completed. You will have to open the form and then import the data, unless the form has not moved and the FDF file still has the file path information to open the data in the file automatically.
3. To enable the full form, you run into issues with the license agreement if it is be used by more than 500 folks. It may be an issue for a company as large as your's. In that case, use the form data. If you can insure that there will be no more than 500 folks using the form (see Sec 15 of the EULA), you can enable Reader Rights (need AA8 or AA9). I would suggest you are better off not enabling the form in your work place, but having the data submitted. The user can print the form (and markup) for their records.

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    360 com.apple.AppKit                        0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
    361 com.apple.AppKit                        0x95fc175c -[NSView displayIfNeeded] + 1414
    362 com.adobe.Acrobat.framework             0x00622a6d 0x33000 + 6224493
    363 com.adobe.Acrobat.framework             0x0051cd4c 0x33000 + 5152076
    364 com.adobe.Acrobat.framework             0x006a6ada 0x33000 + 6765274
    365 com.adobe.Acrobat.framework             0x001540e7 0x33000 + 1183975
    366 com.adobe.Acrobat.framework             0x0013e1e2 0x33000 + 1094114
    367 com.adobe.Acrobat.framework             0x0050c6d3 0x33000 + 5084883
    368 com.adobe.Acrobat.framework             0x00d9e22f 0x33000 + 14070319
    369 com.adobe.Acrobat.framework             0x009d838e 0x33000 + 10113934
    370 com.adobe.Acrobat.framework             0x001b869e 0x33000 + 1595038
    371 com.adobe.Acrobat.framework             0x00145e92 0x33000 + 1126034
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    373 com.adobe.Acrobat.framework             0x001449ca 0x33000 + 1120714
    374 com.adobe.Acrobat.framework             0x00144814 0x33000 + 1120276
    375 com.adobe.Acrobat.framework             0x001440a0 0x33000 + 1118368
    376 com.adobe.Acrobat.framework             0x00143d03 0x33000 + 1117443
    377 com.apple.AppKit                        0x95fea2a8 -[NSView _drawRect:clip:] + 3816
    378 com.apple.AppKit                        0x95fe8cdf -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1829
    379 com.apple.AppKit                        0x95fe7288 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1264
    380 com.apple.AppKit                        0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
    381 com.apple.AppKit                        0x95fc175c -[NSView displayIfNeeded] + 1414
    382 com.adobe.Acrobat.framework             0x00622a6d 0x33000 + 6224493
    383 com.adobe.Acrobat.framework             0x0051cd4c 0x33000 + 5152076
    384 com.adobe.Acrobat.framework             0x006a6ada 0x33000 + 6765274
    385 com.adobe.Acrobat.framework             0x001540e7 0x33000 + 1183975
    386 com.adobe.Acrobat.framework             0x0013e1e2 0x33000 + 1094114
    387 com.adobe.Acrobat.framework             0x0050c6d3 0x33000 + 5084883
    388 com.adobe.Acrobat.framework             0x00d9e22f 0x33000 + 14070319
    389 com.adobe.Acrobat.framework             0x009d838e 0x33000 + 10113934
    390 com.adobe.Acrobat.framework             0x001b869e 0x33000 + 1595038
    391 com.adobe.Acrobat.framework             0x00145e92 0x33000 + 1126034
    392 com.adobe.Acrobat.framework             0x00144d2f 0x33000 + 1121583
    393 com.adobe.Acrobat.framework             0x001449ca 0x33000 + 1120714
    394 com.adobe.Acrobat.framework             0x00144814 0x33000 + 1120276
    395 com.adobe.Acrobat.framework             0x001440a0 0x33000 + 1118368
    396 com.adobe.Acrobat.framework             0x00143d03 0x33000 + 1117443
    397 com.apple.AppKit                        0x95fea2a8 -[NSView _drawRect:clip:] + 3816
    398 com.apple.AppKit                        0x95fe8cdf -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1829
    399 com.apple.AppKit                        0x95fe7288 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1264
    400 com.apple.AppKit                        0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
    401 com.apple.AppKit                        0x95fc175c -[NSView displayIfNeeded] + 1414
    402 com.adobe.Acrobat.framework             0x00622a6d 0x33000 + 6224493
    403 com.adobe.Acrobat.framework             0x0051cd4c 0x33000 + 5152076
    404 com.adobe.Acrobat.framework             0x006a6ada 0x33000 + 6765274
    405 com.adobe.Acrobat.framework             0x001540e7 0x33000 + 1183975
    406 com.adobe.Acrobat.framework             0x0013e1e2 0x33000 + 1094114
    407 com.adobe.Acrobat.framework             0x0050c6d3 0x33000 + 5084883
    408 com.adobe.Acrobat.framework             0x00d9e22f 0x33000 + 14070319
    409 com.adobe.Acrobat.framework             0x009d838e 0x33000 + 10113934
    410 com.adobe.Acrobat.framework             0x001b869e 0x33000 + 1595038
    411 com.adobe.Acrobat.framework             0x00145e92 0x33000 + 1126034
    412 com.adobe.Acrobat.framework             0x00144d2f 0x33000 + 1121583
    413 com.adobe.Acrobat.framework             0x001449ca 0x33000 + 1120714
    414 com.adobe.Acrobat.framework             0x00144814 0x33000 + 1120276
    415 com.adobe.Acrobat.framework             0x001440a0 0x33000 + 1118368
    416 com.adobe.Acrobat.framework             0x00143d03 0x33000 + 1117443
    417 com.apple.AppKit                        0x95fea2a8 -[NSView _drawRect:clip:] + 3816
    418 com.apple.AppKit                        0x95fe8cdf -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1829
    419 com.apple.AppKit                        0x95fe7288 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1264
    420 com.apple.AppKit                        0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
    421 com.apple.AppKit                        0x95fc175c -[NSView displayIfNeeded] + 1414
    422 com.adobe.Acrobat.framework             0x00622a6d 0x33000 + 6224493
    423 com.adobe.Acrobat.framework             0x0051cd4c 0x33000 + 5152076
    424 com.adobe.Acrobat.framework             0x006a6ada 0x33000 + 6765274
    425 com.adobe.Acrobat.framework             0x001540e7 0x33000 + 1183975
    426 com.adobe.Acrobat.framework             0x0013e1e2 0x33000 + 1094114
    427 com.adobe.Acrobat.framework             0x0050c6d3 0x33000 + 5084883
    428 com.adobe.Acrobat.framework             0x00d9e22f 0x33000 + 14070319
    429 com.adobe.Acrobat.framework             0x009d838e 0x33000 + 10113934
    430 com.adobe.Acrobat.framework             0x001b869e 0x33000 + 1595038
    431 com.adobe.Acrobat.framework             0x00145e92 0x33000 + 1126034
    432 com.adobe.Acrobat.framework             0x00144d2f 0x33000 + 1121583
    433 com.adobe.Acrobat.framework             0x001449ca 0x33000 + 1120714
    434 com.adobe.Acrobat.framework             0x00144814 0x33000 + 1120276
    435 com.adobe.Acrobat.framework             0x001440a0 0x33000 + 1118368
    436 com.adobe.Acrobat.framework             0x00143d03 0x33000 + 1117443
    437 com.apple.AppKit                        0x95fea2a8 -[NSView _drawRect:clip:] + 3816
    438 com.apple.AppKit                        0x95fe8cdf -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1829
    439 com.apple.AppKit                        0x95fe7288 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1264
    440 com.apple.AppKit                        0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
    441 com.apple.AppKit                        0x95fc175c -[NSView displayIfNeeded] + 1414
    442 com.adobe.Acrobat.framework             0x00622a6d 0x33000 + 6224493
    443 com.adobe.Acrobat.framework             0x0051cd4c 0x33000 + 5152076
    444 com.adobe.Acrobat.framework             0x006a6ada 0x33000 + 6765274
    445 com.adobe.Acrobat.framework             0x001540e7 0x33000 + 1183975
    446 com.adobe.Acrobat.framework             0x0013e1e2 0x33000 + 1094114
    447 com.adobe.Acrobat.framework             0x0050c6d3 0x33000 + 5084883
    448 com.adobe.Acrobat.framework             0x00d9e22f 0x33000 + 14070319
    449 com.adobe.Acrobat.framework             0x009d838e 0x33000 + 10113934
    450 com.adobe.Acrobat.framework             0x001b869e 0x33000 + 1595038
    451 com.adobe.Acrobat.framework             0x00145e92 0x33000 + 1126034
    452 com.adobe.Acrobat.framework             0x00144d2f 0x33000 + 1121583
    453 com.adobe.Acrobat.framework             0x001449ca 0x33000 + 1120714
    454 com.adobe.Acrobat.framework             0x00144814 0x33000 + 1120276
    455 com.adobe.Acrobat.framework             0x001440a0 0x33000 + 1118368
    456 com.adobe.Acrobat.framework             0x00143d03 0x33000 + 1117443
    457 com.apple.AppKit                        0x95fea2a8 -[NSView _drawRect:clip:] + 3816
    458 com.apple.AppKit                        0x95fe8cdf -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1829
    459 com.apple.AppKit                        0x95fe7288 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1264
    460 com.apple.AppKit                        0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
    461 com.apple.AppKit                        0x95fc175c -[NSView displayIfNeeded] + 1414
    462 com.adobe.Acrobat.framework             0x00622a6d 0x33000 + 6224493
    463 com.adobe.Acrobat.framework             0x0051cd4c 0x33000 + 5152076
    464 com.adobe.Acrobat.framework             0x006a6ada 0x33000 + 6765274
    465 com.adobe.Acrobat.framework             0x001540e7 0x33000 + 1183975
    466 com.adobe.Acrobat.framework             0x0013e1e2 0x33000 + 1094114
    467 com.adobe.Acrobat.framework             0x0050c6d3 0x33000 + 5084883
    468 com.adobe.Acrobat.framework             0x00d9e22f 0x33000 + 14070319
    469 com.adobe.Acrobat.framework             0x009d838e 0x33000 + 10113934
    470 com.adobe.Acrobat.framework             0x001b869e 0x33000 + 1595038
    471 com.adobe.Acrobat.framework             0x00145e92 0x33000 + 1126034
    472 com.adobe.Acrobat.framework             0x00144d2f 0x33000 + 1121583
    473 com.adobe.Acrobat.framework             0x001449ca 0x33000 + 1120714
    474 com.adobe.Acrobat.framework             0x00144814 0x33000 + 1120276
    475 com.adobe.Acrobat.framework             0x001440a0 0x33000 + 1118368
    476 com.adobe.Acrobat.framework             0x00143d03 0x33000 + 1117443
    477 com.apple.AppKit                        0x95fea2a8 -[NSView _drawRect:clip:] + 3816
    478 com.apple.AppKit                        0x95fe8cdf -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1829
    479 com.apple.AppKit                        0x95fe7288 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1264
    480 com.apple.AppKit                        0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
    481 com.apple.AppKit                        0x95fc175c -[NSView displayIfNeeded] + 1414
    482 com.adobe.Acrobat.framework             0x00622a6d 0x33000 + 6224493
    483 com.adobe.Acrobat.framework             0x0051cd4c 0x33000 + 5152076
    484 com.adobe.Acrobat.framework             0x006a6ada 0x33000 + 6765274
    485 com.adobe.Acrobat.framework             0x001540e7 0x33000 + 1183975
    486 com.adobe.Acrobat.framework             0x0013e1e2 0x33000 + 1094114
    487 com.adobe.Acrobat.framework             0x0050c6d3 0x33000 + 5084883
    488 com.adobe.Acrobat.framework             0x00d9e22f 0x33000 + 14070319
    489 com.adobe.Acrobat.framework             0x009d838e 0x33000 + 10113934
    490 com.adobe.Acrobat.framework             0x001b869e 0x33000 + 1595038
    491 com.adobe.Acrobat.framework             0x00145e92 0x33000 + 1126034
    492 com.adobe.Acrobat.framework             0x00144d2f 0x33000 + 1121583
    493 com.adobe.Acrobat.framework             0x001449ca 0x33000 + 1120714
    494 com.adobe.Acrobat.framework             0x00144814 0x33000 + 1120276
    495 com.adobe.Acrobat.framework             0x001440a0 0x33000 + 1118368
    496 com.adobe.Acrobat.framework             0x00143d03 0x33000 + 1117443
    497 com.apple.AppKit                        0x95fea2a8 -[NSView _drawRect:clip:] + 3816
    498 com.apple.AppKit                        0x95fe8cdf -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1829
    499 com.apple.AppKit                        0x95fe7288 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1264
    500 com.apple.AppKit                        0x95fe3c67 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3645
    501 com.apple.AppKit                        0x95fc175c -[NSView displayIfNeeded] + 1414
    502 com.adobe.Acrobat.framework             0x00622a6d 0x33000 + 6224493
    503 com.adobe.Acrobat.framework             0x0051cd4c 0x33000 + 5152076
    504 com.adobe.Acrobat.framework             0x006a6ada 0x33000 + 6765274
    505 com.adobe.Acrobat.framework             0x001540e7 0x33000 + 1183975
    506 com.adobe.Acrobat.framework             0x0013e1e2 0x33000 + 1094114
    507 com.adobe.Acrobat.framework             0x0050c6d3 0x33000 + 5084883
    508 com.adobe.Acrobat.framework             0x00d9e22f 0x33000 + 14070319
    509 com.adobe.Acrobat.framework             0x009d838e 0x33000 + 10113934
    510 com.adobe.Acrobat.framework             0x001b869e 0x33000 + 1595038
    511 com.adobe.Acrobat.framework             0x00145e92 0x33000 + 1126034
    Thread 1:: Dispatch queue: NSOperationQueue 0x7a62c400
    0   libsystem_kernel.dylib                  0x906efb76 __semwait_signal + 10
    1   libsystem_c.dylib                       0x9be20fb7 nanosleep$UNIX2003 + 219
    2   com.apple.Foundation                    0x94b54621 +[NSThread sleepForTimeInterval:] + 170
    3   com.adobe.Acrobat.framework             0x00a4c569 0x33000 + 10589545
    4   com.apple.Foundation                    0x94ac234c -[__NSOperationInternal _start:] + 702
    5   com.apple.Foundation                    0x94ac2081 -[NSOperation start] + 71
    6   com.apple.Foundation                    0x94ac1fa8 __NSOQSchedule_f + 50
    7   libdispatch.dylib                       0x93021e11 _dispatch_async_redirect_invoke + 158
    8   libdispatch.dylib                       0x9301d396 _dispatch_client_callout + 50
    9   libdispatch.dylib                       0x9301f457 _dispatch_root_queue_drain + 257
    10  libdispatch.dylib                       0x93020722 _dispatch_worker_thread2 + 39
    11  libsystem_pthread.dylib                 0x936eadab _pthread_wqthread + 336
    12  libsystem_pthread.dylib                 0x936eecce start_wqthread + 30
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x906f0992 kevent64 + 10
    1   libdispatch.dylib                       0x9301f8ad _dispatch_mgr_invoke + 238
    2   libdispatch.dylib                       0x9301f546 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib                  0x906ef7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x936ebd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x936edbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x913f1682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x913f18a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x913bdcf2 MPWaitOnQueue + 199
    6   com.adobe.ACE                           0x019f94dc 0x19f7000 + 9436
    7   com.adobe.ACE                           0x019f9441 0x19f7000 + 9281
    8   com.apple.CoreServices.CarbonCore          0x913be2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib                 0x936e95fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x936e9485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x936eecf2 thread_start + 34
    Thread 4:
    0   libsystem_kernel.dylib                  0x906ef7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x936ebd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x936edbd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AGM                           0x01b61f67 0x1b56000 + 48999
    4   com.adobe.AGM                           0x01b61ea6 0x1b56000 + 48806
    5   com.adobe.AGM                           0x01b61e44 0x1b56000 + 48708
    6   com.adobe.AGM                           0x01b61ae4 0x1b56000 + 47844
    7   libsystem_pthread.dylib                 0x936e95fb _pthread_body + 144
    8   libsystem_pthread.dylib                 0x936e9485 _pthread_start + 130
    9   libsystem_pthread.dylib                 0x936eecf2 thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib                  0x906eaf7a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x906ea16c mach_msg + 68
    2   com.apple.CoreFoundation                0x996f0d29 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation                0x996f0301 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation                0x996efb1a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation                0x996ef97b CFRunLoopRunInMode + 123
    6   com.apple.AppKit                        0x9602cb68 _NSEventThread + 283
    7   libsystem_pthread.dylib                 0x936e95fb _pthread_body + 144
    8   libsystem_pthread.dylib                 0x936e9485 _pthread_start + 130
    9   libsystem_pthread.dylib                 0x936eecf2 thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x906f0976 kevent + 10
    1   com.adobe.Acrobat.framework             0x00f6d771 0x33000 + 15968113
    2   com.adobe.Acrobat.framework             0x00ede593 0x33000 + 15381907
    3   com.adobe.Acrobat.framework             0x00edb04b 0x33000 + 15368267
    4   libsystem_pthread.dylib                 0x936e95fb _pthread_body + 144
    5   libsystem_pthread.dylib                 0x936e9485 _pthread_start + 130
    6   libsystem_pthread.dylib                 0x936eecf2 thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x906eaf7a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x906ea16c mach_msg + 68
    2   com.apple.CoreFoundation                0x996f0d29 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation                0x996f0301 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation                0x996efb1a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation                0x996ef97b CFRunLoopRunInMode + 123
    6   com.adobe.AcrobatPlugin.EFS             0x055e6876 0x55cf000 + 96374
    7   com.apple.Foundation                    0x94b26f0e -[NSThread main] + 45
    8   com.apple.Foundation                    0x94b26e66 __NSThread__main__ + 1426
    9   libsystem_pthread.dylib                 0x936e95fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x936e9485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x936eecf2 thread_start + 34
    Thread 8:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib                  0x906eaf7a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x906ea16c mach_msg + 68
    2   com.apple.CoreFoundation                0x996f0d29 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation                0x996f0301 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation                0x996efb1a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation                0x996ef97b CFRunLoopRunInMode + 123
    6   com.apple.Foundation                    0x94b27095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
    7   com.apple.Foundation                    0x94b26f0e -[NSThread main] + 45
    8   com.apple.Foundation                    0x94b26e66 __NSThread__main__ + 1426
    9   libsystem_pthread.dylib                 0x936e95fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x936e9485 _pthread_start + 130
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