Getting submit button to work online in Adobe Reader

Question

We've been having problems getting the Submit button to function in an Adobe form we use online. I searched this forum and others but came up with no solution other than instructing the user to download the form and open it locally in Reader then fill it out and submit. This seemed counter intuitive so we called Adobe and got the following bit of info that worked like a charm so we thought we'd share it with others who may be experiencing the same problem.
In Adobe Acrobat Professional
Go to “Advanced” in the menu
Select “Enable Usage Rights in Adobe Reader...”
When you do this it prompts you to save it. Once this is enabled you can't edit the document any further so you may want to save it as a new name and upload it to the web and the submit button should then work in the browser.   

Answer 1

I can't read the form on this machine (meaning it is not backward compatible to this version). However, the typical problem is that you are trying to have a full form submitted. Simply change to the FDF or XML data which can be imported to the form. There are restrictions on the saving that is needed for the full form and also there may be problems with using e-mail -- e-mail depends on the client machine setup in many cases and will fail.
Follow up:
I looked at the submit button. There are two aspects that are issues, one that is probably the problem you are having.
1. You use e-mail submission. This may cause problems for some folks due to their system not being setup for MAPI or related automated mailto: operation. That is likely not your problem, but can be an issue.
2. You have selected to submit the entire PDF. Change that to a FDF submission for now and it will probably work fine. Depending on your version of Acrobat you can fine a menu item listed as Form Data with the option to import data. That is all you need to get the data back in the same form as in the PDF that was completed. You will have to open the form and then import the data, unless the form has not moved and the FDF file still has the file path information to open the data in the file automatically.
3. To enable the full form, you run into issues with the license agreement if it is be used by more than 500 folks. It may be an issue for a company as large as your's. In that case, use the form data. If you can insure that there will be no more than 500 folks using the form (see Sec 15 of the EULA), you can enable Reader Rights (need AA8 or AA9). I would suggest you are better off not enabling the form in your work place, but having the data submitted. The user can print the form (and markup) for their records.