Getting "The Document has not been opened" message on one environment

Hey, before I begin, here is some basic information that the sticky asked me to provide...
Version of Crystal Reports or BOE used in your development project = Business Objects Enterprise XI 3.1. Specifically, the CrystalReportViewer that we are using is in CrystalDecisions.Web 12.0.1100.0
The development language and the version of the development language = C# .NET 3.5 using ASP .NET
The database you are connecting to = Microsoft SQL 2008 Database
The database connection type (OLE DB, ODBC, etc.). = OLE DB
Does the application work on your development computer? Yes, it works on all our environments (DEV, QA, Acceptance (a further level of QA) except for the newest pre-prod install that was done.
Okay, so we have a web application that involves running of crystal reports, which works great in most environments. Essentially a user chooses a report to run, configures their criteria and clicks generate then a non-modal popup window is opened with the CrystalReportViewer in it that actually displays the report to the user. We've recently deployed this app to our pre-production environment for final user-testing before it goes to full production.
However, what's happening is when the crystalreportviewer pop up appears, it just merely displays in simple text "The document has not been opened". If I hit refresh on the popup then the report actually does generate, but only after clicking refresh...which is a behavor not experienced anywhere else.
Any help on this would be greatly appreciated (the only thing I found through googling is that that error can be generated if the server does not have the Microsoft C++ Redistributable package installed...our server has this, identically to all our other working servers)

Hi Scott,
Use ProcessMonitor from Microsoft and look in the logs to see if there are any Access Denied errors. Also look in the IIS logs and Event viewer to see if anything there is being logged.
Anti-virus software logs is another place to look....
Pop up blocker in the Browser maybe or possibly adding the new server name to the trusted list.... Domain permissions possibly...
If you browse the App from the Server does that work?
Don

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