Getting the message: "XML code not well formed"

Hi folks!
I'm a blackberry newbie, and I love it, but I'm having a difficult time understanding why it won't allow me to download a WAP push link to download a ringtone. Every time I try to link I get the message: "The XLM code is not well-formed". I've tried everything from resetting the default browsers to contacting the company who is sending the WAP push message-and they had to download my BlackBerry diagnostics to try and figure out why the phone wasn't accepting the code. I'm going nuts trying to figure this out because it worked on my previous phone: same carrier (T-Mobile), Samsung phone.
Anybody have any insight into this?
Thanks!
Andy

Thank you for your response!
I did contact the site and he downloaded my blackberry diagnostics to diagnose the issue.  He was able to download it to HIS Blackberry pearl (so he said) with no problem, and finally, I was able to download the exact same ringtone from the same site to my Samsung phone a week before I purchased the BlackBerry.
It sounds to me as if the issue is with the BlackBerry not accepting the WAP site's code the same way the Samsung did.
I'm a complete newbie, but that's how it seems to me.  Frustrating

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