Getting the runaround from support.

On the 24th I called Verizon to set up a new FiOS plan at a new apartment. After getting a plan worked out and getting an install date of the 8th this month the representitive I spoke to said I could call back and attempt to move the install date up. I contacted them again on the 22nd and the representative I spoke to said that there was an error in the order and that the install date wasn't actually going to happen so you re put the order through and said there would be technicians in my area on the 27th, 2nd, and 10th and that he could talk to whoever was in charge of he technicians and put through to have a earlier install date. the phone disconnected and he did not call me back like he said he would. I called him back in the representative I spoke to could not even pull up the ticket because it was in offline support she said that she would get back to me within 48 hours with a answer. I tried calling again on the 29th and got the runaround from another representative saying she could not even open the ticket since it was in a different support group, and basically told me I had to wait it out until they contact me. I tried calling again this afternoon and had another representative say the same thing. I don't know what to do, I am getting the runaround when I need the internet this week for school and I have tried to get a answer on what the actual issue is or even when I'm going to get an actual install date. The guy trying t get me a earlier day said the order was behaving strange but this is unacceptable .

Hi ph4132,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

Anyone else getting the runaround from tech support?

Roofers knocked the wires at my house so they're in front of a window. They still work fine, they're just ugly. So I called Verizon to see if they could move them, offered to pay for the service if necessary.
'Travis' told me he had to tell the local office they're a hazard to get someone to come out. I said they aren't a hazard, they're just ugly. He replied, that's fine, it's just what we tell them.
So he goes ahead with scheduling an appointment. After 20 minues on the phone, I ask him what' happens when a repair tech comes out and sees there's no hazard, won't they be aggravated and leave? He says, of course, they won't even take the ladder off the truck. Q: What's the point of scheduling an appointment, then? A: We have to tell them there's a hazard or the techs won't come out. Q: So will they do anything? A: No, not if there's no hazard. Q: So why would I want to waste my time waiting for an appointment when the tech will just turn around an leave? A: That's how we do it. It went on a lot longer than that, but you get the picture.
So, is Travis sup par, or is this Verizon's standard operating procedure?

I guess if the wires were hanging loose and sagging for some reason they would be a hazard and need to be fixed. Not saying to do anything, and be extremely careful if power lines are near by or involved.
If they are in front of a window they could be hazardous during a fire rescue attempt. Have them moved. If they refuse, contact the local fire department and explain your concern.

Is the other way to get the downloads from the support section

Is there any other way to get the downloads from the support section?
Because the download speed is very slow. For example in need the new version from the Value Added Package, and its 116 MB big. A normal download time would be about 5 - 10 minutes. But when i download it from Toshiba I need 2 - 6 hours. Not good for a company that makes high performance computers and notebooks.
And the worst thing is that the connection is reseted after some hours...so I'll never get the update.
Does anyone know help?
Gruss
Thomas

Hello Thmas
I can understand you very well because few days ago i have installed Vista Ultimate on my brand new Satellite A200. Unfortunately I am afraid there is no much to do. You know very well that since Vista OS is on the market, thousands of people want to downgrade OS to WXP or update to Vista ultimate.
I am really not wondering that download is so slow. I have noticed that download speed is much better early morning and maybe you should download all stuff you need at this time. Save all this stuff for further handling.
Bye and good luck

HT1386 I have the iphone 5s. I cannot get the playlists from my computer to sync to iphone it will work for my 4s but not my 5s why?

Hello can someine help before i throw this 5s in the trash please?
I have the iphone 5s. I cannot get the playlists from my computer to sync to iphone5s but it works just fine with my 4s. I have done everything, it has even deleted my playlists that I have had to re-do 3 times. UGH!!!! Please help!

Hey there rmflint,
It sounds like you are wanting to update the Apps that were synced over from your computer to your new iPhone 5s. If you are clicking Updates in the App Store in the bottom right corner, would you mind clarifying what happens when you are trying to update them?
App Store at a glance
http://help.apple.com/iphone/7/#/iph3dfd8c19
Thank you for using Apple Support Communities.
Take care,
Sterling

How to get the data from mysql database which is being accessed by a PHP application and process the data locally in adobe air application and finally commit the changes back in to mysql database through the PHP application.

How to get the data from mysql database which is being accessed by a PHP application and process the data locally in adobe air application and finally commit the changes back in to mysql database through the PHP application.

If the data is on a remote server (for example, PHP running on a web server, talking to a MySQL server) then you do this in an AIR application the same way you would do it with any Flex application (or ajax application, if you're building your AIR app in HTML/JS).
That's a broad answer, but in fact there are lots of ways to communicate between Flex and PHP. The most common and best in most cases is to use AMFPHP (http://amfphp.org/) or the new ZEND AMF support in the Zend Framework.
This page is a good starting point for learning about Flex and PHP communication:
http://www.adobe.com/devnet/flex/flex_php.html
Also, in Flash Builder 4 they've added a lot of remote-data-connection functionality, including a lot that's designed for PHP. Take a look at the Flash Builder 4 public beta for more on that: http://labs.adobe.com/technologies/flashbuilder4/

HT204053 i have an itunes library with 1,000+ songs on a pc. my daughter has a macbook air and i loaded my apple ID onto it. how do i get the songs from my itunes account to show up? This works fine on her iPhone, but having trouble on the new macbook

i have an itunes library with 1,000+ songs on a pc. my daughter has a macbook air and i loaded my apple ID onto it. how do i get the songs from my itunes account to show up? This works fine on her iPhone, but having trouble on the new macbook air

Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G.

How can I get the address from a map struct?

Hello,
Who knows how to get the address from a map struct, and what's the meaning of the eighth argument (addr) of ufs_getpage() ?
I developed a modular to encrypt certain files. The approach is: I�fll change the vnode's v_op pointer when opening a file which should be decoded. I make the vnode->v_op point to my own ops struct. I made a new ufs_getpage function like below:
static int newufs_getpage(struct vnode* vp, offset_t off, size_t len,
uint_t* protp, page_t* plarr[], size_t plsz,
struct seg* seg, caddr_t addr, enum seg_rw rw,
struct cred* cr)
call old ufs_getpage(vp, off, len, protp, plarr, plsz, seg, addr, rw, cr);
decode the page.
After reading some source code about kernel, I know the plarr is the page which is read from the disk. But I don't know how to get the address of the page. I tried like below, but failed.
caddr_t baseaddr;
page_t *pp;
pp = plarr[0];
�c�c
baseaddr = hat_kpm_page2va(pp, 0);
�c�c
I logged the baseaddr:
cmn_err(CE_NOTE, �gbaseaddr %s�h, baseaddr);
or
char _buff[8];
int _len;
copyinstr(baseaddr, buff, 8, &len);
cmn_err(CE_NOTE, �gbaseaddr %s�h, _buff);
But I found the baseaddr is not what I want. Is there something wrong with my approach? What's the meaning of the eighth argument (addr) of ufs_getpage()
By the way, is there any documents concerning to the functions such as segvn_fault�Appmapin/ppmapout except the source code?

Hiya,
I think the address is the faulting address in segmap.
But why not have a look at the file event management framework in NFSv4:
http://cvs.opensolaris.org/source/xref/on/usr/src/uts/common/fs/fem.c
To support NFSv4 delegation, FEM provides hooks to intercept filesystem operations.
Maybe you could use that to implement what you want? Probably safer than doing what you are doing now. Go see fem_install().
Cheers,
R.
Message was edited by:
ralphyt

HT4437 I want to develop a software with AirPaly service for business things. How can I get the permission from Apple?

I want to develop a software with AirPaly service for business things. How can I get the permission from Apple?
This one is used in Windows laptop, and I want it support AirPlay service, but Apple doesn't publish the AirPlay protocol.
Many thanks.

Create a developer account, then access he developers forums and see if you can find the information that way
The other option would be to simply contact Apple directly.

I recently got a new ipod touch. My old ipod nano is synced to a mac computer at my mom's work. And my new ipod is synced to my pc computer at home. Is there a way i can get the songs from my old ipod to my new one?

I recently got a new ipod touch. My old ipod nano is synced to a mac computer at my mom's work. And my new ipod is synced to my pc computer at home. Is there a way i can get the songs from my old ipod to my new one?

Copy the music from Nano to computer by:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
Then just sync to the new device
iTunes: Syncing media content to iOS devices and iPod

Get the month from a date column with the calculated column

I am trying to get the month from a date field with the help of calculated column. However I get this syntax error whenever I want to submit the formula:
Error
The formula contains a syntax error or is not supported.
the default language of our site is German and [datum, von] is a date field.

Hi,
I have created two columns
Current MM-YY
Calculated (calculation based on other columns)
Today
Date and Time
Current MM-YY is calculated value with formula as
=TEXT(Today,"mmmm")
But the output shows as December instead of May.
I have tried =TEXT([Datum, von];"mmmm") but no help.
I am trying to populated the column automatically with current month..ex: if its May the field should show May, next month it should show June an so on.
Any kind help is grateful.
Regards,
Pradeep

Getting the text from a JTextArea...

hi, I'm making a perfect calculator program and I'm trying to add a Note Pad function to it, I also want to hide that so the other interface can be used; I can get it hided and come again but I'm wondering how could I get the text from the JTextArea INCLUSIVE the enters that are made withing it, so:
theString = jTextArea1.getText();only gives me the text and no enters; suggestions?

I think I displayed it wrongTwo things to keep in mind...
Certain Swing components will just ignore newlines, so you have to be careful where/how you're displaying your multiline text strings. Some components will display it all as one line, some will only display the top line, some will even show \n instead of doing the newline. It all just depends.
And JTextArea does support word wrapping, so just because it looks like there's a newline, there may not be one.

I have an old iPod Classic with 80 GB (I think) of space. I saved all my songs in an external hard drive, but the iTunes library resided in an old computer (no longer working). Can I get the libray from my iPod and use it in my new computer (Windows)?

I have an old iPod Classic with 80 GB (I think) of space. I saved all my songs in an external hard drive, but the iTunes library resided in an old computer (no longer working). Can I get the library from my iPod and use it in my new computer (Windows)?

You might want to check your process for moving your iTunes music against this: http://support.apple.com/kb/HT4527.

HT1473 I have some music on my ipod that I want to put in iTunes so I can listen it it on my iPad. The two devices share an Apple ID and iTunes account. So I do I get the music from the ipod to the iTunes account t?

I have some music on my ipod that I want to put in iTunes so I can listen it it on my iPad. The two devices share an Apple ID and iTunes account. So I do I get the music from the ipod to the iTunes account?

This is all just a partial answer since details will depend upon how you want to do it.
Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Commercial software utility for transferring songs from i-device to Mac - http://www.fadingred.com/senuti/
http://support.apple.com/kb/HT1848 - just media purchased from iTunes Store
You'll need to get it all onto one iTunes collection on your Mac Pro, then sync the devices to that. iTunes only lets you transfer purchases from a device, otherwise you have to use third party software.
I guess you could also look into getting iTunes Match.

Is there any way to get the files from other computer ?

Hai all,
I have 2 computers connected. I know the IP address of other computer. Is there any way to get the files from other computer. (for e.g. I want to get the files from specific folder. In Java netwroking is it possible? (Any programs)
regards,
Namanc

Bro Take it easy.
Think you need to send a Image file named ("abc.gif")
now develop a server using ServerSocket and connect it in local IP and any PORT
For example i think ur server is connected in "localhost" and 9000 port.
Now make ur server educated using some commands.
For example:
FileName: <File Name String>
[Means new file is sending by connected client]
FileSize: <File size long or int value>
[ So that ur server can determind about the total length of sender file]
DataModeOpen
[Now your client will send its image data, this command means your client software is sending data]
fjadlkfjaofaijojfwoeiurfodkjflsajlfksa
l23j4lj23lkjlasjfoq23j4rokjelfkjasldkf
2o3j4lk2j3ljslakdjf2l3j4 l23kjlk23k4j
DataModeClose
[Means file sending finished]
Close
[Means your client connection is closed]
Now develop a client supporting this command.
For example(Server):
String getFileName=null;
long getFileSize=0;
public handleCommand(String getCmd) {
    if(getCmd.startsWith("FileName")) {
            String[] splitData=getCmd.split(":");
            this.getFileName=   splitData[1];
            outPutStream.writeBytes("+OK");
    } else if(getCmd.startsWith("FileSize")) {
            String[] splitData=getCmd.split(":");
            this.getFileSize=Long.parseLong(splitData[1]);
            outPutStream.writeBytes("+OK");
    } else if(getCmd.startsWith("DataModeOpen")) {
           //data mode open so receive data
          receiveData();
          outPutStream.writeBytes("+OK");
    } else if(getCmd.startsWith("DataModeClose")) {
          //close client socket
         getClientSocket.close();
}For client:
DataInputStream dataIn=null;
BufferedOutputStream bout=null;
public sendFile(bytes[] getBytes) {
        //if ok found then do other or show error message
    if(sendCmd("FileName:"+getFileName)) {
        if(sendCmd("FileSize:"+getFileSize)) {
            if(sendCmd("DataModeOpen")) {
               bout.write(getBytes);
            } else {
               showError(3);
        } else {
               showError(2);
   } else {
        showError(1);
}i think it will help u

HT1296 i had to have my computers hard drive reformated so of course lost all the music in itunes. Is there any way to get the music from my ipod back on my computer and add new music to ipod?

After reformating my computer isit possible to get the music from my ipod back on the computer and to add new music that I have downloaded?

Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

Getting the runaround from support.

Similar Messages

Maybe you are looking for