Getting the Runaround on Promotional Data

In the Springfield, Virginia Verizon Store at 6432 Springfield Plaza, on September 22, 2014 I upgraded 3 phones that were no longer under contract. It was clear that I would not receive or activate the new iPhones until they arrived on October 14, 2014, Not one, not two, but three store employees assured me that I would still receive 3GB of promotional data over the life of the new 2 year contract (1 Gb for each phone) if I made the order by September 30, which I did. I've been wary of Verizon since my previous upgrade in 2012 because I lost my unlimited data plan because Verizon failed to tell me I would lose it if I upgraded. So when I entered that store on September 22 I made sure that I would not be burned through Verizon's omission and made sure I was thorough about what I would and wouldn't get as part of the upgrade.
Just as other reported, when I received and activated my phones on October 14 ... no promotional data. I called the store and they said they would do me a "favor" by giving me 2Gb of data for one year. And to make up for the other 1 GB of data they tried to convince my wife to buy another 1Gb per month, which we would have to pay for. I thought this was nonsense and insisted they make this situation right. Of course they told me there was nothing they could do because the phones were activated in October, even though the folks at the same store told me otherwise on September 22.
So after getting no where with the store I called 611 and talked to customer service, who assured me the situation would be remedied in 2 to 5 business days. I waited 5 business days and called back just to be told that the order had been denied because the customer service rep entered the wrong number for one of the phones; I was told that the problem would be corrected. After another 5 business days, still no resolution, so I called the store. The employee said he would look into this and call be back in an hour. A day later came and still no call.
So at this point I've given up. I don't have endless hours to convince someone to give me something I was promised as an incentive for upgrading and renewing my contract. I'll bite the bullet and pay the fee to get out of the contract and I will eventually get rid of my Verizon Fios TV, Internet and home phone. If I am expected to pay my bill in good faith every month I expect to be dealt with by my service provider in good faith also. Its apparent that that's not going to happen.
OK, I've vented. I don't expect Verizon to make this right at this point; its clear they wont... I just wanted to speak my peace and make sure that others deal with Verizon with eyes wide open. I've been burned twice-- that's about all I can take.

@MsLady84, It depends if you're in warranty or not. Some times HP sends the recovery disk out for free regardless if you're in warranty or not.
I would call HP and ask them what happen with the order you made.
THX

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Getting the runaround from support.

On the 24th I called Verizon to set up a new FiOS plan at a new apartment. After getting a plan worked out and getting an install date of the 8th this month the representitive I spoke to said I could call back and attempt to move the install date up. I contacted them again on the 22nd and the representative I spoke to said that there was an error in the order and that the install date wasn't actually going to happen so you re put the order through and said there would be technicians in my area on the 27th, 2nd, and 10th and that he could talk to whoever was in charge of he technicians and put through to have a earlier install date. the phone disconnected and he did not call me back like he said he would. I called him back in the representative I spoke to could not even pull up the ticket because it was in offline support she said that she would get back to me within 48 hours with a answer. I tried calling again on the 29th and got the runaround from another representative saying she could not even open the ticket since it was in a different support group, and basically told me I had to wait it out until they contact me. I tried calling again this afternoon and had another representative say the same thing. I don't know what to do, I am getting the runaround when I need the internet this week for school and I have tried to get a answer on what the actual issue is or even when I'm going to get an actual install date. The guy trying t get me a earlier day said the order was behaving strange but this is unacceptable .

Hi ph4132,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Message was edited by:
lad_tushar

thanks a lot....for intrest....
I have found some details about the Julian calendar as follows:
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245 represent the year digits for year 2006
3737 represent the date fir 1 Jan
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As per ref from
http://www.aavso.org/observing/aids/jdcalendar.shtml
Also chk this calendar where Julian date is 20. October 2006 for 02 November 2006
As per ref from
http://www.calendar.sk/julian_calendar-en.php
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Kindly chk chart on the site
http://angler.larc.nasa.gov/armsgp/JulianDayChart.html
http://weather.uwaterloo.ca/julian.html
http://www.fs.fed.us/raws/book/julian.shtml
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Tushar Lad

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