Getting this error message: Your device or computer could not be verified. Contact support for assistance., Getting this error message: Your device or computer could not be verified. Contact support for assistance.
I am getting this error message when trying to download Mountain Lion. Previous version of my OS X is 10.7.4 and I already checked and double checked my username and password (which I can use fine on iTunes).
I am extremely dissapointed, #fail.
Please help!
Thanks
On your other computer sign into the App Store, then go to the Purchases tab and download Yosemite, Then download the program below. It will make a bootable install USB stick which you can use to reboot the computer/install.
Bootable USB Flash Drive – Diskmaker X
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Error message " Device driver software was not successfully installed. Please consult with your device manufacturer for assistance getting this device installed. Digital Still Camera- Failed" HELP!
Hi, I was able to reformat my iPod and that worked. I read it on one of the threads and I am copy pasting the method below:
I opened the "My Computer" window and right-clicked on my ipod, and then selected "Format". I select "Yes" to format since I don't have anything on the nano to delete anymore.
I then Eject my nano from the computer and did a restart while the nano is disconnected from the computer.
Once Windows finish loading I reconnect the USB to the nano(back of computer) which automatically pulls up iTune. It asked me to name the new ipod detected and created a playlist for that specific ipod name.
Pasted from <http://discussions.apple.com/thread.jspa?threadID=1050784&tstart=15>
Thanks! -
I am trying to restore an older iPod Touch, but do not have the passcode. I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account. Help..
If it is asking for the screen-lock passcode then:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Otherwise follow varjak paw recommendation -
My itunes will not update. I get a message that is saying that MSVCR80.II Is missing from your computer, Try reinstalling to fix this problem. So when i tried to reinstall, it says itunes was not installed correctly. Please reinstall error 7 (windows err 126) Then when i tried to reinstall i get this....Service applemovile device failed to start. Verify that you have sufficient priveledges to start service...the I see abort, retry and ignore....when I hit retry, it sill fails and i get the same message again. How do I fix it? Will I lose all my music if I delete it all and reinstall itunes? I haven't tried that yet.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Help!! What's going wrong here. I used to have iTunes installed on this computer but lost it when it crashed. I've tried re-installing it numerous times but I keep getting the same error message. "Error writing to file: C:\ProgramFiles\iTunes.Resources\es.lproj\iPadLicense.rtf. Verify that you have access to that directory." I know I have access to that directory because on a different computer I can sync my iPad and iPhone. What am I doing wrong? What do I need to go in and authorize or turn on? Any help greatly appreciated. Thank you.
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
ACROBAT XI Standard - keep getting an error message .... serial number provided is valid, cannot find a qualifying product on this computer - I can access XI but would like to resolve this. Thank you
Trebmera you will want to enter your eligible previous copy of Acrobat's serial number. You can locate your registered serial numbers at http://www.adobe.com/. You can find more information at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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i cannot open iphoto- the message I am getting says Shut down and restart your computer, and then open iPhoto again. If the problem persists, try rebuilding your photo library. To do this, quit iPhoto, and then reopen it while keeping the Option and Command-
I tries and it doesnt work!!What version of iPhoto? Assuming 09 or later:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD -
When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this? Has been going on for days now.
I started getting this message a couple of days ago.
Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828 -
When I put my mac in sleep mode I get an error message and I have to click on it and then select whethere to play on computer or airport express. This was not true with the old Itunes but with this new version it is true. Any help?
well nobody bothered to give me a hint on what to do, maybe because the problems with the new version of iTunes are really a lot, there is an enormous amount of people out there that have all sort of different problems including mine so I have decided to return to the previous version which works fine and wait untill the apple people come up with a decent product ....
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Your message was not sent. Tap "try again" to send this message. Why do i get this error?
your message was not sent. Tap "try again" to send this message. Why do i get this error?
Hi babychriss,
Thanks for visiting Apple Support Communities.
There are several possible reasons why a message might not send. I'd recommend starting with the troubleshooting steps in this article:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Regards,
Jeremy -
I can't transfer a rented movie from my iMac to my iPad. It get the following error message- the rental could not be transferred to the iPad because it has already been transferred to another computer or device. I have not transferred it to anywhere device.
Is the computer connected to the the internet?
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when trying to sync, I get this computer is no longer authorized for purchases on this iphone. I click on store-authorize this computer and get successful and still get the error. I tried deauthorizing and reauthorizing and keep getting this message. Help
the solution you propose is not helping . are there alternatives ?
I have Iphone 4 never had any problem , and withouth changing or modifying , this problem popped up out of the blue ....
Please HELP -
Hi,
So I keep having problems logging onto the iTunes store in iTunes where an error message pops up saying: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."
How do I fix this?Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L -
I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?
iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
Everytime I sync my iPhone it gives me the warning: The app "Pages" was not installed on the iPhone "Mom's iPhone" because you are not authorized for it on this computer.
Pages was installed when I initially purchased it for my iPhone, but when I got the 4S recently I got the above message. I tried deauthorizing and then reauthorizing, but it didn't help. The Install/Will Install option is there, but gets me the same message. (And I did hit the Apply button)Agh! I figured out I had two apple id's and was able to install Pages from that account. Dumb! :/
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And adobe core sync error message as well.
Laquisham83660229 are you logged in under an administrator account? If so then please see Creative Cloud Help | Download, install, update, or uninstall apps for information on how to install the Creative Cloud Desktop application. You are welcome to update this discussion if you have any questions regarding the steps listed in the document or receive any additional errors.
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