Getting this message when I try to update

I have tried repeatedly over the past week to install upgrades but keep getting this message—'Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support'—trying to put my question to 'customer support" but all I get is a set of generic options that keep looping. How do I get a human to answer my question and sort out my problem?
Help!

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

HT1338 Getting this message when I try to update The operation couldn't be completed. (NSURLErrorDomain error -1100.)

Getting this message when I try to update The operation couldn’t be completed. (NSURLErrorDomain error -1100.)

There are many people suffering from this problem right now (including me). It appears to be a server issue. Just wait and try checking for updates again tomorrow.
Some things I have heard indicate that this may be a regional problem, though what parts of the world are affected I don't know yet. A few people have been helped by deleting the following preference file (paste the path into the Go -> Go to Folder window in the Finder to locate it), though most have not:
~/Library/Preferences/com.apple.SoftwareUpdate.plist

I get this message when I try to update Evernote in the Appstore on the Macbook: ConnectionManager::invoke::Failed to find service connection url.

I have no problems in connecting to the appstore on my iphone or in iTunes. Just in the Appstore on my Macbook I get this message (ConnectionManager::invoke::Failed to find service connection url.)

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Hi new to this i keep getting this message when i try and update my itunes to 12.1

hi i keep getting a message when my itunes trying to update i had it for a while i dont what has caused it.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I get this message when I try to update from LR5 to LR6

What do I have to do?

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

I did the iTunes update yesterday and now I am getting this message when I try to open iTunes - "This copy of iTunes is corrupted or is not installed correctly. Please re-install iTunes. (-42037) Can anybody help me out resolving this?

I did the iTunes update yesterday and now I am getting this message when I try to open iTunes - “This copy of iTunes is corrupted or is not installed correctly. Please re-install iTunes. (-42037) Can anybody help me out resolving this?

Download iTunes using the tab at the top of this page, re-install. Back up your computer first.

TS1702 "The feature you are trying to use is on a network resource that is unabailable" Why am I getting this message when I try to updaate itunes or quicktime?

The feature you are trying to use is on a network resource that is unabailable" Why am I getting this message when I try to updaate itunes or quicktime?

Before trying the update again, use Microsoft's Fix it solution at http://support.microsoft.com/mats/Program_Install_and_Uninstall. Use it to uninstall iTunes and Quicktime. It bypasses this not uncommon problem. When the solution finishes, the selected program will be uninstalled. It can take several minutes and I have seen as much as half an hour.
After iTunes & Quicktime are uninstalled, try the update again.

I have a windows 7 64x SP1 and every time I install iTunes 12 I get this message when I try to ponen it:"This copy of Itunes is damaged and it has not been correctly installe. Please, install iTunes again.(-42404)". The instalation process runs smoot

I have a windows 7 64x SP1.
Every time I install iTunes 12 I get this message when I try to open it:"This copy of iTunes is damaged and it has not been correctly installed. Please, install iTunes again.(-42404)".
The instalation process runs smoothly without any error message and iTunes has been installed in my computer before. The problem started with the update no. 12. Any idea what's going on? Thank you

if itunes will not run, you probably have mangled windows badly
one feature of windows 8 is the refresh that saves libraries,
because you are using windows 7, you will need to backup all files to another storage device

I'm getting this message when I try to open iTunes: This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes. (-42037) What do I do?

I'm getting this message when I try to open iTunes: This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes. (-42037) What do I do?

Do a back up then try reinstalling.
You should always back up before do an update, upgrade, anything with the system in case something goes wrong. That way you still have a current copy of your data.
Try starting in safe mode, then running the update. This will disable most 3rd party sofwarelike anti virus and other things prople put on their machines that can cause problems.
Safe mode:
Power off, power on holding the shift key, continue to hold until you see the progress BAR then re;ase and allow to finish booting. Note this will take longer than a regular boot. Login and try running software update or use the link here to download. Use an ethernet connection if possible as it is much less prone to corruption than wireless.
http://support.apple.com/kb/DL1614
After download and install logout and restart normally.

I get this message when i try to sync and download my iphone: itunes was unable to load data class information from sync services, reconnect or try again later. what does that mean and who do you fix it

I get this message when i try to sync and download my iphone, ITUNES was unable to load data class information from sync services, reconnect or try again later. this has happened twice. i have not downloaded by phone in several months. the first time i got this message i did not understand i and left my phone plug in for 12 hrs and it never did anything. today. when i got the message i just unplugged it.
help

http://support.apple.com/kb/TS2690?viewlocale=en_US&locale=en_US

After installing the maverick i get this message when i try to open iTunes: If you want to run i 64bits modus you must remove the mark:Open in 32bits modus.But i have removed the 32bits and i still can't get it to work!Have maces

after installing maverick i get this message when i try to open itunes:Unmark the 32bits modus-but i have unmarked it several times!The new iTunes requires 64bits modus so what shall i do?

I upgraded my 2007 iMac (20") to Maverick. Should never have done this! Lost mail, lost my mail archive, lost numerous programs/applications, lost all my installed hardware, spend 4 days on getting it running again with the (supreme) help of Apple Care. However it should not have happened at all!
iMac Computers with less than 4Gb of internal memory (as explained by Apple Care), or less than (estimated) 150Gb of free disc-space should not upgrade! Simple as that and the App Store should warn you about that and not simply let you pick up your free copy of Maverick!

I am running lion 10.7 i keep getting this message when I try to open firefox after downloading,A copy of Firefox is already open. "Only one copy of Firefox can be open at a time"

I tried to delete my old version of firefox because it wouldn't open certain websites that safari would, when I download new firefox I keep getting this message when I try to open

Create a new profile as a test to check if your current profile is causing the problems.
See Basic Troubleshooting: Make a new profile:
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

HT4623 I keep getting error message when I try to update my iphone 3g to ios saying iphone software update swerver could not be contacted

I keep getting error message when I try to update my iphone 3g to ios saying iphone software update swerver could not be contacted

Turn off any antivirus and firewall programs and try again

I am running Photoshop CS6 on a Mac OS X 10.9.3 and every time I save a large eps I can not open it again. I get this message when I try. "Could not complete your request because Photoshop was unable to parse the PostScript."

I am running Photoshop CS6 on a Mac OS X 10.9.3 and every time I save a large eps I can not open it again. I get this message when I try. "Could not complete your request because Photoshop was unable to parse the PostScript."

Oh, dear.
If you use PSE as your external editor for iphoto, you need to save the images back to iphoto by using Save, not Save As and not changing anything like the name or format that would bring up the Save As window. (You may need to adjust the editor prefs>saving files>on first save to save over existing.)
OR you can export the photos from iphoto to the desktop, use file>open in the editor and then change whatever you want and either import the saved image to the organizer or import it back to iphoto as a new file. What you are doing is extremely risky, particularly to the iphoto library which you may easily damage by your workflow.
I would start the organizer holding down the shift key, then create a new catalog and switch to the new one. Then try opening the editor without opening an image and see if you get any farther.
PSE and iphoto are not designed to be used as you've been doing. You are trying to write to the iphoto library from outside iphoto, which is the fastest known way to corrupt the library and lose all your photos.

Am getting this message when i try to play music " unable to configure network stream"

am getting this message when i try to play music " unable to configure network stream"

Hold on... advice to someone downloading from 1337x !!!
Until I saw your comment and googled the term, I had no idea that this was a "downloaded" file. I assumed the "1337x" reference was to dimensions/resolution and Noir referred to genre. (I.e., I use similar notations the differentiate files compressed for TV playback comparisons.) In any case, the advice is the same irrespective of the source.
er, isn't it illegal to download movies ?
Not necessarily. Thousands of movies are probably downloaded daily as legal purchases from such vendors as iTunes. Thousands more are available for free in the public domain, open source/community videos listings, and under Creative Commons Licensing. In short, there are many legal sources of downloadable content and you should not automatically jump to the conclusion that everyone is a crook.

Getting this message when I try to update

Similar Messages

Maybe you are looking for