Getting Trapped In Contracts after Frustrating Lin...

This is a bit of a 2 part post. The first section concerns the incompetence and repeated failure to setup the line with the correct phone number several months ago and the frustration of getting that sorted with their shameful customer service. The second part deals with my experience today in trying to downgrade my broadband to a cheaper deal only to be told I would have to signup to another 12 month contract on the broadband.
The Initial Phone Line Setup Fiasco
I used to live in down south and had a 18 month Total Broadband package (BB and Phone) which started on the 25th February 2009. Due to personal circumstances I had to move back to my parents house in January 2010. As I had some months left on my contract I contacted BT in December to see if I could transfer my account to my parents' house and keep the number, their phoneline was with Talk-Talk. I was told this was no problem and that I would need to get my parents to cancel their Talk-Talk account on a certain day and then I could move my account over on the next day. This sounded fairly painless...
We set the wheels in motion with Talk-Talk ending their account on 19 Jan 2010. I then contacted BT again to get them to transfer my account on the following day (20 Jan 2010). At this point I was then told I had to take another 12 month line rental contract out, which was annoying, but was told the broadband didn't have to be renewed and could let the 18 months on the broadband run on. While the 12 month renew on the phone line was annoying the fact that I could keep the old number was quite important.
So the 20th Jan 2010 came, and the phone and broadband was active... great... except that our phone number had completely changed!!! I got straight onto BT and told them the problem, they apologised and said they would get it sorted for the 26th. The 26th came, and our number was changed again to a completely different number, again I called BT explained the situation again and was assured that it would not happen again and it would be fixed on the 1st Feb... As you can guess on the 1st of Feb the number changed again to a completely different one. By this time I was completely losing my rag as we have an elderly relative in the house who needs care and attention which messes up any imcomming calls for appointments or carers. I did manage to get through to a English call centre this time, explained the disgusting service I had received and was told they would correct it on the 4th Feb.
Well the 4th of Feb came, and as you already know the phone number was changed to a new completely different number. This time I'm afraid the red-mist came down and had a rant at some poor customer service guy and asked to be put through to a manager. Finally I did manage to get through to a helpful chap at Newport, Wales who managed to get my original number back on the line within a few hours.
So basically I had 4 or 5 different phone numbers within the space of a couple of weeks, having to repeat myself and the story to different people every time I rang up, always being told it woould take 4 days or so for the order to go through and fix (even though the finally I found someone who fixed it within a few hours). While this may read as a not too serious problem words cannot describe how annoyed I was and the countless hours of waiting on hold and repeating the same thing over and over again to different people.
I also sent them a letter to their Durham office, but never received a reply on this issue...
Trapped in Renewal Cycles
So having read the above you would think I've done my time of fulfilling the 18th months of broadband contract which should have run out 25th Aug 2010, so today I rang BT to see if I could downgrade the broadband package to the cheapest option since my parents dont use the broadband that much and I am away from home alot and still have to wait until 20th Jan 2011 before the end of my phone line contract (which I had to restart 20th Jan 2010 when I moved the account).
After explaining what I wanted to do to the service rep, he then proceeded to try and sell me a broadband vision package on a 24 month contract. I explained I didn't want it and just wanted to move my broadband to the cheapest option. After some time he then said he would have to transfer me to another dept. So back on hold again for another few minutes... Explained again to a different person and was told I could move to the cheaper option only if I took out another 12th month contract on the broadband. So basically this would extend me into late 2011. I didn't bother with this as I didn't want to get trapped into another contract and then asked when my current land line contract expires so I can get the **bleep** away. He told me 25th Feb 2011... so it looks like when you move earlier than your current contract ends they add the next 12 month contract onto the end date of the previous one, otherwise I would have expected to be able to finish on the 20th Jan 2011 (the 1 yr anniversary of my current contract)
Suffice to say my experience with BT has been unpleasant, bordering on disgraceful. I seriously dont know how they can operate like this, incomptentant customer service and locking people into rolling contracts. I used to think BT was the flagship provider in the UK, but am looking forward to the day I can leave them.

Hi Simon999,
I am sorry to hear of your experience with BT recently. I would like to help you with this.
Can you please drop me an email to the address in my profile, include your BT account details and the link to this post. I need to take a look at your account to see what can be done.
Cheers
Sean
Ps Welcome to the forum
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Crystal 2008: Text, Can Grow=true, Max Lines=0, truncated after 2 lines

I have a fairly simple, grouped report with a handful of fields in each Detail section, one of which is a note/text field. I put the text field on its own line and set Can Grow = true, max lines = 0 so that it will display what it needs to display.
This happens to be a crystalreports.com report using data coming from Salesforce, and I can see in the source report that I have about 7 lines of text for one of my groups, but crystal is truncating it after two lines, and in the middle of a word.
The word ('for') doesn't have any obvious special characters in it, so I'm guessing that there's some sort of character limit that I'm bumping up against.
I have another record that is returning more than two lines, though; are there particular characters that could cause this? I can scrub the data and/or put Salesforce Validation Rules in place to try and prevent them from getting in.
Any suggestions would be appreciated.
Duncan

Please re-post if this is still an issue or purchase a case and have a dedicated support engineer work with you directly:
http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300?resid=-Z5tUwoHAiwAAA8@NLgAAAAS&rests=1254701640551

Some fields are getting hidden in contract..

Hi All,
I have a problem while creating contract in ME31K.
Start of Validity period validity period end fields are getting hidden in ME31k.
Field selection group for the contract document type is WKK and these fields in this group are 'required entries'.
I don't understand how come these fields are disapearing in contract..
Can anybody please figure out the problem...
Thanks in advance
Raju

Hi,
In ME31K, these date fields will be usually not showed on the initial screen. While creating contract, after entering vendor, agreement type, agreement date, organizational data, we will be taken to the next screen where in we need to fill validity start date and end date.
In ME33K we can see this information under Header - > Details menu path.
If these dates are not available in the details tab, you might need to create a transaction variant from "SHD0" transaction. Please check under details tab and if not available create try to create a transaction varaint.
Hope this helps you !!!
Regards,
Ganga

I have an hp office jet 4500 and os maverick 10.9.4 and I can't get it to print after last upgrade, multiple malfunctions and error, help?

I have an hp office jet 4500 and os maverick 10.9.4 and I can’t get it to print after last upgrade, multiple malfunctions and error, help? I have tried deleting and resetting printer and re-installing update 6 times. Last update attempt showed none available??? I can’t load the software directly from HP because their only option is to use the software update option on the mac....frustrated!!! Help!!
I get blank pages that just run through the printer and a stats window that just 33% complete and goes no further.

I am going on the guess that an old driver is still installed...
Use Finder Go > go to folder, and go to /Library/Printers and delete the HP folder(s).
Reset the Printing System:
OS X Mavericks: Reset the printing system
Now, Add the printer in Print & Scan prefs.

How do I get a white background with black lines

How do I get a white background with black lines and characters on my screen. To run the program, copy it out and delete the ` and it should go. If it does not compile on your machine, I would like to know. There is a test on about line 34 for changing the colors.
`//Simple program to test Graphics2D.setBackground(white) obtained from BufferedImage.getGraphics()
`import java.awt.Frame; //Object>awt.Component>Container>Window>Frame
`import java.awt.Insets; //Object>awt.Insets
`import java.awt.image.BufferedImage; //Object>awt.Image>awt.image.BufferedImage
`import java.awt.Graphics; //Object>awt.Graphics
`import java.awt.Graphics2D; //Object>awt.Graphics>Graphics2D
`import java.awt.Color;
`import java.awt.BasicStroke;
`public class TstBgCol { //frame & BufferedImage in pixels & BasicStroke in points ????????????
` TstBgCol tstBgCol;
` public static void main(String[] args) {
` TstBgCol tstBgCol=new TstBgCol(); tstBgCol.tstBgCol=tstBgCol;
` tstBgCol.main2(); tstBgCol.byteBinary();
` }
` Graphics fgcontext;
` Frame fram; Insets insets; //borders of the Frame, Container.getInsets
` int bIWid=1272,bIHgt=876; //set for 1280x1024 screen on windows XP & matches paper ratio 10.6x7.3
` int unusedPixHgt=84;
` void main2() {
` fram=new Frame();
` fram.addWindowListener(new java.awt.event.WindowAdapter() { //anonymous inner class
` public void windowClosing(java.awt.event.WindowEvent e) { System.exit(0); }
` });
` fram.setVisible(true);
` insets=fram.getInsets(); //(Container)getInsets() works after displayable
` System.out.println("Insets l,t,r,b:"+insets.left+","+insets.top+","+insets.right+","+insets.bottom);
` fram.setSize(insets.left+bIWid+insets.right,insets.top+bIHgt+unusedPixHgt+insets.bottom);
` fgcontext=fram.getGraphics(); //creates Graphics context for this component
` }
` void byteBinary() {
` BufferedImage buIm=new BufferedImage(bIWid,bIHgt,BufferedImage.TYPE_BYTE_BINARY); //can be resized
` Graphics2D bIG2=buIm.createGraphics(); //returns Graphics2D context
` //change to if(true) to use either of the following two lines
` if(false) bIG2.setBackground(Color.white); //does not change the background color to white
` if(false) bIG2.setColor(Color.black); //does change the foreground color to black
` edgeLinesAndX(buIm,bIG2);
` fgcontext.drawImage(buIm,insets.left,insets.top,fram);
` }
` private void edgeLinesAndX(BufferedImage bI,Graphics2D bIG2) { //really on the edge
`      BasicStroke strk=new BasicStroke(10f); bIG2.setStroke(strk);
` int x0,y0,xmx,ymx;
` x0=bI.getMinX(); y0=bI.getMinY(); xmx=bI.getWidth()-1; ymx=bI.getHeight()-1;
` bIG2.drawLine(x0+xmx,y0,x0,y0+ymx); //lo-left to up-right
` bIG2.drawLine(x0,y0,x0+xmx,y0+ymx); //up-left to lo-right
` bIG2.drawLine(x0,y0,x0+xmx,y0); //up-left to up-right
` bIG2.drawLine(x0,y0,x0,y0+ymx); //up-left to lo-left
` bIG2.drawLine(x0,y0+ymx,x0+xmx,y0+ymx); //lo-left to lo-right
` bIG2.drawLine(x0+xmx,y0,x0+xmx,y0+ymx); //up-right to lo-right
` bIG2.drawString("("+x0+","+y0+") wid="+(xmx+1)+" hgt="+(ymx+1),(xmx+1)/5,(ymx+1)/5);
` }
`} //the result on my screen is a black background, why?????

How do I get a white background with black lines and characters on
my screen.Contrary to what you might think, the linebIG2.setBackground(Color.white);does not give the buffered image a white background. The API docs
http://java.sun.com/j2se/1.5.0/docs/api/java/awt/Graphics2D.html#setBackground(java.awt.Color)
say: "Setting the background color in the Graphics2D context only
affects the subsequent clearRect calls... " So adding a line to your
if blocks we getif (false) {
    bIG2.setBackground(Color.white);
    bIG2.clearRect(0, 0, buIm.getWidth(), buIm.getHeight());
if (false) {
    bIG2.setColor(Color.black);
}Changing the false to true results in a white background (and black
X and text).

How do I get my file into the time line in Premiere Pro CC?

How do I get my file into the time line in Premiere Pro CC? I am use to Premier Pro CS6 and unfortunately my labtop took a crash and I lost all of my adobe products. I wanted to check out a trial version and I cannot seem to find one for CS6! Please Help Me! My project is due tonight!!!!!

Hi Aneumann,
Welcome to the Forums.
You have to just right click on the clip imported, in the project panel and select new sequence from clip. You can also go to file menu>new>sequence and create a sequence and then drag the clips after importing them , into the timeline.
Regards,
Vinay

How to insert horizontal line dynamically after every line item in sapscrip

Hi All,
I have to insert a horizontal line after every new item in sap script.
How to do this .
In some material there is2 line item or in other line item it ay be more .
How to insert horizontal line dynamically after every line item
Point will be rewarded
Regards
Niraj

Hi Niraj,
You can get your work done by keeping the horizontal line (&ULINE&) after all the item level fields, in this case once each item line is written you will get a horizontal line.
In case you have different fields for the item lines which are optional (not printed every time) then you can have them in an IF....ENDIF condition and below the endif use a horizontal line.
Some thing like this:
/E ITEM_HEADER
IL <TI>Item,,Material,,Description</>
IP <TI>,,,,Quantity,,,,Price,,Price unit,,,,,,Value</>
/ &ULINE(71)&
Let me know if this helps, else please describe your problem with an example.
Luck.

Getting Buffered Reader to read next line and update.

Hello.
I have been trying to get this program to read the next line in a txt file correctly. This is a GUI program
where clicking the button is supposed to bring up the next bit of information for the user to see.
I can get the first line of information to come out correctly, but I am unable to get it to read the next line when I click the next button.
Here is a snippet of my coding...
private JFileChooser fileChoose;
private File openedFile;
private int recordNumber = 0;
FileReader inFile;
String sMaker = new String ( );
else if ( ae.getActionCommand ( ) == "Next Record" )
     if ( openedFile.exists ( ) )
          nextRecord ( );
     else
     JOptionPane.showMessageDialog ( null, "No Files Opened", "No Files Found", JOptionPane.ERROR_MESSAGE );
public void nextRecord ( )
     recordNumber ++; // Increment record number
     fileNumber.setText ( sMaker.valueOf ( recordNumber ) ); // Prints to JTextField for user to see
     BufferedReader inText;
     String lineRead; // Holds line read in
     String [] organizedInfo; // Array to hold info after being split
     try
          inFile = new FileReader ( openedFile );
          inText = new BufferedReader ( inFile );
          lineRead = inText.readLine ( );
          organizedInfo = ( lineRead.split ( "," ) );//.trim ( );
          for ( int i = 0; i < organizedInfo.length; i ++ )
               organizedInfo[i] = organizedInfo.trim ( );
name.setText ( organizedInfo[0] );
city.setText ( organizedInfo[1] );
state.setText ( organizedInfo[2] );
catch ( FileNotFoundException fnfe )
JOptionPane.showMessageDialog ( null, "Selected File was Not Found", "File Not Found", JOptionPane.ERROR_MESSAGE );
catch ( IOException ioe )
JOptionPane.showMessageDialog ( null, "IO Error. Please Try Again.", "IO Error", JOptionPane.ERROR_MESSAGE );
employee.txt
William Wallace,Richmond,VA
Samuel Gompers , San Francisco , California
Andy Smith,Rochester,NY
Sandy Beach,Pittsford,NY
Slim T. None,San Francisco,CA
George Jones, Washington , D.C.
Marvin Martin, Boston , Massachusetts
I. M. Last , Deadmans Gulch, Arizona
Everytime I click the next button, it should go through the list in employee.txt until i reach the end. But it just stops at William Wallace.
I know that this can be recoded to make it more efficient, but before that, I still need to figure out how to get the line read to update to next line.
Thank you in advance.

Your program works perfectly correctly!
Each time you click the button it reads the first line and displays it. Why? Because you create a new reader everytime you enter the nextRecord method and the reader reads the first line. Each new reader has no idea where the last reader was upto in your file. It has to start at the beginning.
<cue response>How do I fix it?

What it'll cost to get a no-contract Apple iPhone 6

What it'll cost to get a no-contract Apple iPhone 6 16 GB (AT&T)?
its okay to lock or unlock because i can factory unlock from web?

abeywardena wrote:
when are there going to start selling unlock version
Typically that happens in the US a month or two or three after the initial release...gives the carriers time to recoup some of their investment in subsidizing units being sold. All any of us can do is wait for Apple to announce the availability of unlocked iPhones.

Not able to get the login page after installing 12.1.1

HI,
i am not able to get the login page after installing in the 12.1.1. when i accessed from client machineo.Please help me in fixing out this problem.
Thanks,
venkat.

Hi,
What is the OS?
What is the error message?
Any errors in Apache/Database log files?
Thanks,
Hussein

I can not get itunes to open after I have downloaded it and closed it and tried to get bck into it

I can't get itunes to open after i download it. I close it to come back to it and it won't open or anything like it wasn't downloaded at all. Help please

The file that I'm have issues with in itunes is the file called iTunes Libary.itl.
So just to get itunes to open I had to delete that file and then sync all of my music back into itunesday, is there anyway so I do not have to keep doing that?

Is there a way to get the songs back after you do a sync and erase? I no longer have them stored on my harddrive.

Thanks to a wonderful geeksquad agent all my songs have been deleted from my ipod. They had to restore my computer so the ones I downloaded are no longer on my harddrive or in itunes. Is there a way to get the songs back after you do a sync and erase?

If they are on the iPod there are third-party programs that will transfer then to a computer. See:
Copy music from Ipod to new computer...: Apple Support Communities
If they ae not on either the iPOd or the computer they are gone.

Anyone know when Apple will bring out a patch to fix the volume problem you get on mac mini after downloading OS 10.8.5

Anyone know when Apple will bring out a patch to fix the volume problem you get on mac mini after downloading OS 10.8.5?

Only Apple knows the answer to whether or not there is a verified problem and if so when will a fix be released. As is their custom, Apple does not talk about these things and the rules of these communities prohibit speculation about future udates or upgrades. It is probably safe to say if a fix is deemed necessary it will be called OS X 10.8.6.

How to get the Deliver Quantity against Schedule Line Quantity

Hi,
I have specific requirement for a report where we need to determine the delivery qty against the schedule line qty for a sales order. In sales order in schedule line tab system shows the delivery qty. The field is VBEPD-VSMNG. VBEPD is a structure and I could not find the table in which this is actually stored. Does anybody know how to get the delivery qty for schedule line?

Hi,
U can check the following tables:
VBEP (Sales ScheduleLines) VBEP-VBELN =VBAP-VBELN and VBAP-POSNR = VBEP-POSNR
LIPS (SalesDoc:Delivery Items) LIPS-VGBEL =VBAP-VBELN and LIPS-VGPOS =
VBAP-POSNR
VBEH (Schedule LineHistory) VBELN POSNR ETENR
Regards
Kannaiah

I transferred all my itunes music from my old pc to a new laptop using an external hard drive. I can drag songs to out ipods, but when i try to add songs to my Iphone 4, I get the red circle with a line through it. It will not allow me to transfer music

I have transferred all of my itunes music for my old pc to a new laptop via an external hard drive. All songs are sucessfullt loaded in itunes and I can drag songs to my husband's ipod without any problems. However, when I try to drag songs to my iphone 4, it will not let me. I get a red circle with a line through it. Why would it work from itunes to ipod but not to my iphone? HELP!!!

You might want to check your process for moving your iTunes music against this: http://support.apple.com/kb/HT4527.

Getting Trapped In Contracts after Frustrating Lin...

Similar Messages

Maybe you are looking for