Getting unexpected 3338 errors when your DRM policy is set to USE_IF_AVAILABLE?

Question

[ Background ]
A popular restriction to set in an Adobe Access DRM policy deals with Output Protection - where playback of a content is disallowed unless the device's hardware can support Copy Protection technologies, such as HDCP or CGMS-A.
A possible Output Restriction setting to set is "USE_IF_AVAILABLE".  When a license with this restriction is consumed by a device, the device will first check to see if an Output Protection technology is available, like HDCP, and if available - attempt to engage it before playing the content.  Regardless on if the Output Protection technology is available, playback of the content will always occur, since "USE_IF_AVAILABLE" is considered a best-effort enforcement.
[ Problem Which Existed Prior to Flash Player 11.8.800.168 ]
Sometimes, when "USE_IF_AVAILABLE" was used as the Output Protection policy setting, the Flash Player client would return an highly-intermittent "3338" error event and prevent video playback.  An attempt to re-play the content resolves the issue.  This does not affect other runtimes supported by Adobe Access, such as iOS or Android.
[ Resolution ]
2. (End User) Upgrade to Flash Player 11.8.800.168 or later, where this issue has been addressed.
1. (Video Player Application Developer) If your business/contractual rules don't require Output Protection to be enabled (even on a best-effort basis), consider changing the Output Protection restriction to NO_PROTECTION.  Setting NO_PROTECTION instructs Adobe Access DRM to not even attempt to detect if Output Protection is available, preventing this OS error to even occur.
[ Problem Not Resolved? ]
This article details what Adobe believes will resolve 3338 errors from occuring when the DRM policy has only set USE_IF_AVAILABLE for analog or digital output channel.  If this hasn't resolved your issue - we would love to hear more from you!  Please reply below with the following information:
- Your manifestation of the problem
- The policy you used during packaging
- OS & OS version this was observed on
- Browser & browser version this was observed on
- (Video Player Application Developer) The SWF version of your video player application
cheers,
/Eric.

Answer 1

Hi ,
1.Please empty the auto complete cache in outlook and try sending the email by manually typing the user email address on the to field while composing the new message.
2.Please ensure the AD replication is working properly.
3.Then use the below mentioned command to check the recipient is available in your exchange or not.
get-recipient -identity "[email protected]" | ft -au
4.Make sure you are running your outlook in online mode.
5.Please update the GAL manually.
6.In case if you want have the outlook in cached mode , you need to have updated OAB in outlook client.
Regards
S.Nithyanandham
Thanks & Regards S.Nithyanandham