Getting very expensive

I have been a verizon customer for many years and I am totally disappointed in the services I am receiving. First of all, I pay over $130 a month in basic cell phone service. I called a rep last week and told them I was going to transfer to another carrier, if you all did not reduce my monthly bill. My bill is $137 for the month of MARCH. I should of been caught up with you guys. I told the lady, that I wanted to switch to a cheaper plan, well she said this and said that and I believed everything I heard from her, thinking she made adjustments to my plan. Well come to find out obviously she did not make these changes and I am ****** off because I expected my bill to be under $100 and this includes taxes and fees. I cannot pay $137 and will not pay it, because verizon is just getting way to expensive, when there is Cricket, T-mobile and many other carriers, Sprint even. I am going to be transferring over to one of those, if you do not make changes to my account NOW!!!!!!!! You will not get the $137, since I was lied to. I was going to pay the $55 since that is what I was told, that I owed. But was shocked as hell when I seen my statement and it said $137. I cannot stand liars and your representative ****** with the wrong person, cause you all may have just lost me as a customer. I want my bill under $100 a month, like it used to be.

DonnitaS wrote:
First of all...I would not of wrote this if my bill was NOT $137! First of all, if you do not work for verizon, then it is none of your business what I pay and what I decide to do with my service. Their loss not mine!
It IS my business if you want help. This is customer to customer forum. If you didn't want help from other customers why are you posting here? Once again what is your current plan? Maybe we can figure out why it's $137.
BASIC service means a basic phone with no data not texting. That's not $130 a month. Is that your plan? If not then you do not have "basic" service"

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