Ghost clicks

Hello,
I have constant multiple ghost touching all on one side of my screen. It is intermittent but starting to happen more often, like every 15 minutes and I have to close the screen (put the laptop into standby) or if I touch around the same area, it sometimes stops. It's very frustrating and I cannot find a consistent reason for when it happens.
I have a HP pavilion 11 touchscreen (mini laptop).
Any advice is greatly appreciated!
Thanks!
Sean

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
According to the message you have posted I suspect this could be because of the recent changes made if any
Please perform the below shown steps to resolve the issue:
Step 01. Turn OFF the PC
Step 02. Power ON the PC and keep tapping F8 Key
Step 03. Select "Last known good configuration" from the Advance Boot Option list
Note: Wait till you get to the Windows Desktop
Step 04. Please remove unwanted startup items and uninstall unwanted applications
Step 05. Please reboot/restart the PC the normal way
Hope this helps, for any further queries reply to the post and feel free to join us again
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
I work on behalf of HP

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Touch screen ghost clicks

Hello,
I have a Touchsmart notebook that seems to have a mind of it own. Occasionally, once in 2 weeks almost, the touch screen picks a spot ( the same spot ) and keeps selecting it every 5-10 seconds.
When this happen you cannot navigate or even shutdown the computer since the cursor keeps going back to that spot on the screen.
When I contacted HP support they asked me to calibrate the screen, which stopped it for few mins and then it came back. A restart following that bought be another 2 weeks of trouble free working.
Now it is a standard fix, when the ghost clicks start, I calibrate the screen (hard to do with clicking between ghost clicks), then quickly save everything before the problem starts again and restart.
Is this a faulty screen, do I have to send it in? I hate sending in my computer, for one, it leaves you computerless for 10 days and then you have to remove all your personal files and passwords and reload it again.
What is worse, is that the problem is so random that its hard to reproduce the symptoms or check if it has been fixed.
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PS: Was running Windows 8 and now 8.1. Problems then and now.

Hi anoopkmer,
Sorry to hear about the problem with the ghost clicks. What is your product number? This link will show you how to find that.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

TouchSmart Envy 15 Ghost Clicks

Hi,
I need to get this thing on record somewhere --
My HP Envy 15 TouchSmart E3S19UAR has had a ghost-click problem with the TouchScreen since day one. I've done everything recommended on these forums (and elsewhere), including all updates, ground-up reinstalls, yada yada. Even ensuring my screen is clean and any other physical possibilities are excluded.
The problem, like many others' on these forums, occurs after Windows puts the system to sleep. This occurred under Windows 8.0 and continues under Windows 8.1. It is happening right now.
For some time, I had thought the problem was solved -- but then this weekend, my battery died unexpectedly. You see, in order to solve the problem, I'd changed my system power setting to "Always On," and changed other settings to ensure Windows never went to sleep. Upon realizing that, I changed power settings back to allow sleep mode... and sure enough, upon waking from its first sleep in a couple months, the system's ghost-clicks started again.
Here's why I'm posting -- I'm a few hours away from my warranty expiring (it's 10pm eastern daylight time, 8pm for the time zone apparently in use here). The HP Warranty phone folks just transferred me to paid support, and told me that warranty service wouldn't help. The HP warranty web site, however, confirms that I'm still under warranty. (Yes, I have screenshots and printouts with timestamps.)
So I plan to pursue this tonight if I can, and certainly tomorrow (Monday) when the US-based support is hopefully available. Since I don't know how else to get this thing on record, I'm posting here.
Please help, someone from hp. I'll be calling.
Thanks.
Tim C
serial 6xxxxxxxxG
[Note: Edited by OP to delete serial # after problem solved.]
This question was solved.
View Solution.

I have asked for escalation of your issue.May not result in any action-but at least maybe it will help with your documentation.
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Hi
I'll try helping,
Go through this document to troubleshoot ghost click issue: http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...
Try calibrating the screen , steps are given in the last section of the document. You may update the graphic drivers.
Follow the steps promptly.
If it's not resolved , you may have to contact HP in your region, may be hardware issue.
thanks
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GRRRR!
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Windows 7 was out ages ago, and how come there's no sign of new driver?
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It's really disappointing that Apple quality has gone so far downhill. Like how is this passing quality control at Foxconn.
I think we are all being foxed and conned to tell you the truth.....

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To add insult, they do not even appear to have fixed the thing... I've checked the status of the repair and they "could not duplicate issue"...
To say I am beginning to lose my faith with Apple is an understatement...

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Restarted after almost an hour (of kicking myself) and when the OS booted, the jpegs were gone. Maybe in all of my "ghost clicking" I had actually rid the system of the files but the desktop couldn't respond?! Oh well, resolved.

EVERYTHING about this laptop is a problem

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Very disappointed with HP, not the kind of product you should be turning out. Would return if I could.

MKasper18, welcome to the forum.
When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.
I suggest doing a System Recovery to see if that solves your problems. You can initiate a Recovery by continually tapping "F10" as soon as the laptop is turned on.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

How do I make bootable USB mp3 player/flash disk?

hi
i have a big problem. less than a month ago i have backed up my computer using the latest version of Norton ghost v10.0. i then burned the data on to a DVD and i kept it safe. today i encountered a problem i could not cess the internet on my laptop, nor uninstall/install a program, nor get access to help and support. therefore i got the backup DVD inserted it into the DVD drive i opened Norton ghost clicked recovery and then clicked recover my computer. i told it where to look for the backup and then started restore but i then ran into an error message which says the below:
cannot complete the restore of recovery point d:\Toshiba ghost image001.v2i
-Error EC8F178F: Cannot complete the restore of recovery point: D:\Toshiba ghost image001.v2i.
--Error EC8F03F1: Cannot open recovery point 'D:\Toshiba ghost image001.v2i'.
---Error EBAB03E9: Internal Application Error: Memory Access Violation c0000005: Application tried to read memory at 034bac3c.
i have another way of restoring the data this is by making a mp3 player or flash disk boot the computer but on the flash disk there will be the operating system. is there any way to make the flash disk bootable.
i would like to know this because if it boots up from the flash disk or mp3 i can then delete the contents on the HDD and restore the data.
and also when trying to restore it says a file or program is using the file its trying to restore.
can somebody help,
regards

Hello Samee
The best way to boot the unit in DOS mode is to use external floppy drive. This drive is not expensive and if your data are so important you can invest a few euros to buy it. Using start disk you will be able to boot into DOS mode and do what you want to do.
I also recommend you to contact Norton and see if they have some simply solution how to install created image.
With mp3 player you will not be able to boot up.

Cannot add a new email account, and hence icloud account. When i go into Settings - Mail, accounts, calendars, the option to add a new account cannot be clicked (ghosted). I also have iCloud Settings ghosted (unclickable). Cannot change in itunes also.

Cannot add a new email account, and hence i have no way of creating an iCloud account (very frustrating). I had the same problem with iOS 4.3 but i had no email account to create as i set both up when i bought the iPhone 4. After adding a company email and a gmail account (both wok perfectly) i noticed that the option to create more email accounts had been ghosted (unclickable). This didn't worry me at the time. However, iCloud needs me to create one in here so i can access the cloud which i desperately want the ability to do. When i go into Settings -> Mail, accounts, calendars, the option to add a new account cannot be clicked (ghosted). I also have iCloud in the iPhone Settings ghosted (unclickable). I have same problem in itunes on Mac OSX. Surely restoring isn't the solution as i restored my iphone when changing from iOS 4.3 -> 5. Please help?

Go to
Settings,
General,
Restrictions, type in your Restriction Password,
Accounts, tick Allow Changes.
Press the back key a few times till you're back in Settings, you should see iCloud is now highlight able, now go to Mail Contacts and Calenders and add your email account as per norm.
Hope this helps.

The drop down view by menu (Song, album, etc) at the right side of the iTunes window is like a ghost. It flashes into view for a millisecond once in awhile but never lets me click on it. Anyone know what this is about and what to do?

The drop down view by menu (Song, album, etc) at the right side of the iTunes window is like a ghost. It flashes into view for a millisecond once in awhile but never lets me click on it. Anyone know what this is about and what to do?

Short answer:
Click Hide Song(s), it is what you wanted to do...
Long answer:
iTunes in the Cloud is a feature of your iTunes store account that allows you to redownload or stream your past purchases. When you delete a purchased track that is downloaded to your computer (like the first one shown here) you are asked if you also want to hide the song from iCloud. This would remove it from the computer and also stop it showing up with the iCloud symbol as the other tracks from that album (which are not downloaded) do.
If a track shows with the cloud symbol you can play (stream) it by double-clicking the title, or click the cloud symbol to download a local copy to your library. If you try to delete one of these tracks you get a slightly different message confirming that you want to hide the track. Clicking hide will remove the listing from the library and any other device that shows your past purchases.
Should you want to retrieve any item hidden in this way at a later date use Store > View My Account > iTunes in the Cloud > Hidden Purchases > Manage.
To hide all your previous purchases that are not downloaded to your computer use Edit > Preferences > Store and untick Show iTunes in the Cloud purchases.
tt2

Ghost clicks

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