Ghost email in CDT client

hi,
we have a problem with SAP BCM because in CDT one of our emails hanged up and it is shown that it's waiting 2000 hours for reaction. off course i searched in CTM many times and i cannot find this task (to be handled again)
do you know maybe what can i change in SQL database to remove this ghost email from our CDT? or maybe where else i can find something to do that?
regards
Paul

Other possibility that worked for me most times, switch from personal to shared in the CTM, usually the mail is shown there and can be answered or deleted.
Otherwise I also don´t see any other chance except for the database.

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