Ghost Order? Tried again, same result... Frustrated

I attempted to purchase 2 items for in-store pickup. I paid with PayPal. I hit the button to submit my order and it gave me an error saying that PayPal couldn't authorize the order or something. I intended to try again but, in the interim, I received a receipt from PayPal. I then spent nearly an hour talking to both PayPal and Best Buy. I was told it was a "ghost order" and that there was nothing they could do and I should try to place the order again.
So, I did and the same thing happened. I have the two charges pending on my PayPal account and now don't have the funds to purchase anything else or try again. This was for a gift. Now, I have no money to get the gift. They told me I have to wait a minimum of 48 hrs for the charges to drop off and "if not, call back" so there isn't even a guarantee that I'll have my money back by the weekend. I definitely won't have it for his birthday tomorrow. I admit it, I'm tired and I cried a little. This really sucks in quite a major way and I'm so disappointed.
Best Buy is the only store to offer this particular item for sale. You have over $600 in charges held up in my account right now. You've cost me 90 minutes of my day and now, no gift. I've defended you guys a lot over the years even when I had a few minor issues of my own. This one, and googling to find out that there are dozens more in recent weeks having the exact same issue, sort of confirms the fact that I won't be defending you again. In 2014, when your competitors have websites that flow like butter - at least on the consumer end - how can your site be this screwy?
I'm not sure if there's anything you can do for me at this point. If someone can fix it, I want my order for in-store pickup tonight. On the phone, they said it wasn't fixable with the first one, though, so I doubt it is with the second either. He was excited to pick it up tonight even though I hadn't told him what he was getting for his birthday. He's an easy going guy and that's why this sucks even more. He really earned this surprise. Not happy with you Best Buy... not happy.

Good afternoon tonimarie,
I’m sure the recipient of your gift was very excited for his birthday, and even more so to receive a gift from you! It is truly disheartening to hear that you may have encountered an error multiple times while trying to place your order using PayPal as payment, preventing you from placing the order to purchase the gift.
Typically when an order is placed, an authorization is placed on the funds to ensure enough funds are available. While this sometimes makes the funds unavailable depending on your financial institution, the funds are generally not collected until an item ships. Once an item ships or an authorization expires, the funds should either be collected or returned to you, respectively. If the funds should be returned to you after the authorization expires it may take 3-5 business days, but this time frame can vary between financial institutions. You can view more information on this on our Conditions of Use page on BestBuy.com.
I am truly sorry if this experience has prevented you from purchasing a birthday gift for someone who seems very near and dear to you. Please let me know should your funds not be returned to you, and I will be happy to look into this further. If you should have any other inquiries, please feel welcome to reach out to me!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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