Ghosting Problem Apple not replacing the laptop, only repairing it.
I am a student and shelled in $ 2500 in August 2012 for my costliest investment ever. and now I have bad ghosting problems with the display and its really diffcult for me to work with this machine. I went to the apple store and they understood the problem and were ready to repair it under warranty. But isn't that not fair and should they not be swapping the entire machine ? I know that Macbook Pro Retina 15 inch has zero repairability and why would would I want them to open my Macbook to a repair after investing $ 2500. I really think apple needs to take this seriously and owe up to their mistake and swap machines ! I will never buy another Apple product again otherwise and I will never recommend apple to anyone else other wise at all. Guy's do you have any idea how to get the Laptop repaired and not repaired ? Please help !
I get it and I would feel the same way, but unless you can talk the store manager into doing that or go above their head to corporate relations and complain until you get the system swapped, but written warranty standards, they are allowed to fix a problem a maximum of 3 times (for the same problem) before they'll even consider swapping out the entire unit. Bottom line, the LCD panel in the unit is most likely a pos LG unit and they'll swap it with one that's not from LG. When that happens, all things should be good as new, but the remaining issue is how well a job the Apple store people do in doing this replacement. If it's factory prestine and you can't tell a different, then it's fine, and really no different than if you were to buy a refurbished model, but if they do a crappy job, then I agree with you... why should you be out the "quality" aspect of the investment of $2500 when they made a crappy decision and used inferior parts from a manufacturer who they're currently not suing. lol
Again, if you want to raise ****, call corporate relations and voice your case. Maybe they do what you want and keep you as a customer or they call your bluff and say that they'll fix it under warranty or you can take it or leave it. In the end, one less customer for them isn't going to break their bank... this is how they view it really.
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