Ghosting Problem

Hi, i purchased an iMac from Apple's official distributor in Turkey, "Bilkom", at 24 March 2013. After two months I noticed a ghosting problem in my iMac and took it to "Artı Teknik Servis" for technical support. The technical servise confirmed the problem, yet refused to change my iMac and instead offered basically the replacement of the related part. Their arguement is I had to apply them within 1 month's time for change but I found out that the time for such hidden defects is two years, not 1 month. I had to take my iMac back, no problem solved. It was quite unprofessional for such a company, being the main distributor of Apple in Turkey. I hope you can provide support for my problem.
Thank you.

We are fellow users on these discussions and not Apple staff. There is a knowledge base article on screen burn-in/ghosting/image retention found at http://support.apple.com/kb/HT5455 and you can also find Apple support contact numbers to call at http://support.apple.com/kb/HE57 to seek further local help with this matter.

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Ghosting Problem Apple not replacing the laptop, only repairing it.

I am a student and shelled in $ 2500 in August 2012 for my costliest investment ever. and now I have bad ghosting problems with the display and its really diffcult for me to work with this machine. I went to the apple store and they understood the problem and were ready to repair it under warranty. But isn't that not fair and should they not be swapping the entire machine ? I know that Macbook Pro Retina 15 inch has zero repairability and why would would I want them to open my Macbook to a repair after investing $ 2500. I really think apple needs to take this seriously and owe up to their mistake and swap machines ! I will never buy another Apple product again otherwise and I will never recommend apple to anyone else other wise at all. Guy's do you have any idea how to get the Laptop repaired and not repaired ? Please help !

I get it and I would feel the same way, but unless you can talk the store manager into doing that or go above their head to corporate relations and complain until you get the system swapped, but written warranty standards, they are allowed to fix a problem a maximum of 3 times (for the same problem) before they'll even consider swapping out the entire unit. Bottom line, the LCD panel in the unit is most likely a pos LG unit and they'll swap it with one that's not from LG. When that happens, all things should be good as new, but the remaining issue is how well a job the Apple store people do in doing this replacement. If it's factory prestine and you can't tell a different, then it's fine, and really no different than if you were to buy a refurbished model, but if they do a crappy job, then I agree with you... why should you be out the "quality" aspect of the investment of $2500 when they made a crappy decision and used inferior parts from a manufacturer who they're currently not suing. lol
Again, if you want to raise ****, call corporate relations and voice your case. Maybe they do what you want and keep you as a customer or they call your bluff and say that they'll fix it under warranty or you can take it or leave it. In the end, one less customer for them isn't going to break their bank... this is how they view it really.

Ghosting problem when animating an image

I have written an animated GUI for a program a wrote a little while ago, just to make it a little bit more fancy, however I am having a few setbacks with the animation.
I have a JFrame, which is divided into 3 main JPanels each having a custom animation. The code compiles and runs, but I get some strange results for the first 10 - 15 seconds of the program starting. I get what I can only describe as ghost animations popping up in all the wrong places, however after a few seconds they disappear one by one, leaving just the required animations all doing there thing quite happily.
Has any one got any ideas what is going on and how I can resolve this problem please?? Below is some of my code so you can see how I make the images animated, if you require more I'll post the rest on request.
Thanks in advance Kris Dowse
public void run()
while ( AnimateSCA )
try
iAnimateSCA = getToolkit().getImage( "C:/SetComputerAttributes/Images/SetComputerAttributes" + CurrentImage + ".gif" );
mtAnimateSCA.waitForID(0);
catch ( Exception e )
if ( CurrentImage == 40 )
CurrentImage = 1;
else
CurrentImage += 1;
repaint();
requestSleep();
public void paint( Graphics g )
g.drawImage ( iAnimateSCA, 0, 0, this);
public void requestSleep()
try
tAnimateSCA.sleep( DelayTime );
catch( Exception e )
P.S. Can you assign dukes from a topic that got new replys onto this one?

I have tried changing the method name from paint() to paintComponent() but it doesn't seem to have made any difference.
The result I get is the main animation panel shows a copy of the main frame for around two seconds, then the first animation image is loaded over the top.
Then in the top corner of the main animation panel the secondary animation loads. It stays there as well as were it should be for around ten seconds. During this period the main animation is very jerky.
After a period of around 10 seconds all the anomalies disappear the program runs, as it should.
Further assistance would be greatly received.
I have put a similar post on the 'Java Programming' forum today as well, and it has 5 dukes assigned so if you would rather reply there, I will at least be able to reward your help,
Thanks Kris

Ghosting Problem in HD project (shot with Sony HDW-F900)

Hi, I'm having a problem with 'ghosting,' at least I think that's the word for it. Essentially when there is motion in the frame, I see the previous frame sort of 'on top of it,' resulting in 'motion trails.' Can anyone suggest how to fix this?
Here are my settings...project was shot with Sony HDW-F900 HDCAM 24p
720x480 NTSC DV
Pixel Aspect Ratio: NTSC CCIR 601 / DV 720x480
Frame Rate 23.98
Compessor: DVCPRO HD 1080i60
Render all YUV material in high-precision YUV
Process Maximum White as: White
Motion Filtering Quality: Best
Filters, Frame Blending for Speed, and Motion Blur are checked
Any help would be great...thanks!
G5 Quad Mac OS X (10.4.7)

when you capture hdcam shot at 23.98 you need to come in HDSDI and the deck set to 23.98. If you have the deck set to 23.98PD you'll be getting 29.97 tc down the 422 control not 23.98. If you use the PD setting and the dvcproHD 1080i60 you get footage with pulldown, the cadence being set by the 24 frame, 30 frame, options in the menus of the deck. these should be set so evry second on the second the time code matches. Sony actually uses 23.98 timecode in 1080Psf. Your rental house should be able to provide a workflow for you. My guess is the ghosting is not ghosting but interfield motion, now that you are not in a progressive format.

IMac retina 5K with image retention (ghosting) problem?

I have just ordered CTO iMac retina 5K. After 2 days, I saw the problem as same as MBPr's image retention or ghosting. Is this new iMac defect or bad order ?

Please read the warranty paperwork that came w/your computer.
You have 14 days to return the computer w/no questions asked.
You have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems & your concerns. It's what you paid them to do.

Ghosting Problem on Interlaced Frames?

I've tried exporting to M2V through both Compressor 2 and using DVD Studio Pro's own embedded M2V encoding. The output is the same.
The ghosting does not appear in Final Cut Pro (the interlacing is visible on computer monitor, you can see the lines and such) - but after being encoded to M2V - and output to DVD, this is the image you get if you pause the frame on TV in certain spots. It's not really visible when in motion, only paused on moving frames.
http://img279.imageshack.us/img279/5180/ghosting13pw.jpg
http://img290.imageshack.us/img290/9033/ghosting29dh.jpg
The material is being pulled from a Digibeta (and some from a Beta SP). Both seem to come up with this problem. We're pulling it SDI through a KonaLH capture card at 10-bit, uncompressed. I've tried outputting it with various different bit-rate settings - and have tried many of the presets - the result is the same --- changing the field order doesn't seem to help either.

That sure makes it sound like pulldown error (like
showing a field ahead when it shouldn't)... but if
you don't see this externally on a video monitor
before you encode to MPEG, it's probably something
else? You captured this at 29.97 right? i.e. didn't
remove any pulldown during or after capture? and
you're set to upper or lower field?
Also got the latest drivers for the AJA card? might
just reinstall them too.
Jerry
The images above are how things look on the Television.
On the monitor, the interlacing is all I can see. Here are some screenshots of the M2V (the same encoded file that displays the ghosting on an NTSC TV) --- this was taken by playing the file in QuickTime and using grab. I took 3 shots for a sequence of 3 consecutive frames of movement:
http://img162.imageshack.us/img162/2125/seq11ln.jpg
http://img162.imageshack.us/img162/1993/seq27od.jpg
http://img420.imageshack.us/img420/5881/seq39yr.jpg
We captured the video at 525i - 10-bit uncompressed (probably unnecessary) - 29.97 frame. It pulled the video in at 720x486 (to meet with the scanlines on the Digibeta) - and then when encoding to M2V, we cropped off 6 lines to make it 720x480 --- and set field order to lower (bottom).
I'll try checking for new drivers for our capture card.
Message was edited by: David Olsen3

Ghosting Problems

I am working with a new PowerMac G5 Dual 2.3Ghz and I am eperienceing many of my programs are creating multiple ghosting images in the document. They won't go away until I restart. Any ideas on the problem?
We run similar machine with the same type of monitor and are not experiencing problems on them.

I finally ran Apple's Hardware test and it showed I had a bad logic board. WhenI get the machine back, if it does it again, I will try the vidoe card. Thnaks

Ghosting problem 23ACD

My 23" ACD was sleeping for over 6 hours and when I wake it, there's horrible ghosting.
http://fhproductions.net/Images/ACD1.jpg
After an hour of use, (and changing the desktop background) the problem is still there.
http://fhproductions.net/Images/ACD2.jpg
Is this normal? The dispaly is less than three months old.
As a graphic desinger, I can't tolerate this. It's my first LCD, and probably my last. It's almost as if it was a CRT with image burns.
Could it be my graphics card (ATI X800XT)? Is there any settings I should change? Any help would be appreciated.
Dual 2.5 G5 X800XT, Dual 1.0 G4, 15" PowerBook G4 1.25 Mac OS X (10.4.8)

I have several displays purchased around June of 2006 that show this problem. Replaced with one purchased a week ago does not show the problem.
Sent one in to Apple service, and they said it was caused because I left the display on for too long without sleeping. The monitor is used 8 hours a day in an office running photoshop. Now the kicker, is they quoted $2900 to fix the display. Yes, 3 times what a new display cost. The display is covered under AppleCare, yet they don't want to address the issue.

T520 Symantec Ghost Problem

Hi, I have just gotten the new Lenovo T520 and am very pleased with it. But I have stumbled upon an irritating problem. I am having problems Ghosting the machine.
I have Symantec Ghost Solution Suite 2.5 and have been using Ghost Cast for a couple of years now. What the problem is, is that the PC fails to even load PC-DOS Ghost Image, so I turned to using WinPE. The problem here is that If I try to join a session It fails to find an Ip-adress. It only gets a 127.0.0.1 Ip adress which clearly states that it didn't get anything from my DHCP server.
I also tried editing the WinPE image and adding the drivers to the network card which I found on Lenovo's Driver site. But this to did result in the computer not being able to obtain Ip-adress. Just the 127.0.0.1.
Lenovo T520 Specs:
Lenovo T520
Intel 82579LM Gigabit Network Connection
TYPE 4240-4CG
Does anyone here have the same problem? Any suggestions to what I might do to fix my problem?
Thanks in advance for any replies

Ghost may have a problem with the new Sandy Bridge machines.
Note that the he T420, T520 and W520 have a UEFI BIOS (1, 2, 3), which may be a factor, although I believe you have the option of selecting either UEFI or a legacy BIOS mode.
Anyway, you now know everything I know about the issue. You may want to post your problem in the abovereferenced Symantec forum. Good luck!

ThinkPad Yoga Ghosting Probleme - 20CD0001GE

Hey! Habe seit ein paar Tagen das ThinkPad Yoga und muss sagen dass mich das auftretende Ghosting wirklich stört. In diesem Post habe ich gelesen dass es möglich sei über den Lenovo Service Support ein neues Display anzufordern. Der Austausch wird in keinstem Fall ein Problem für mich darstellen. An welche Adresse muss ich mich in Deutschland wenden um ein Display anzufordern? LG Hasel

Seems to be easy.
Just contact your local support. They should have some official support in Kuwait I hope.
They have sent the courier to collect the laptop from home. I had to wait about 4 weeks before the LCD replacement panel came to my country (Poland) but AFAIK it is possible to call RMA, report the problem and then wait till they get the replacement for you. The procedure should not take more than few days then. Mind to backup all your data beforehand because the official service used to reinstall Windows from scratch.
Regards,
P.

IPad screen retention/ghosting problem?

Hello everyone,
I have the iPad 2 with terible screen ghosting, and then I send it to AASP the told that it's just normal. Does anyone else experiencing this screen problem? Or it is normal?

Please read the warranty paperwork that came w/your computer.
You have 14 days to return the computer w/no questions asked.
You have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems & your concerns. It's what you paid them to do.

Macbook pro Retina screen ghosting problem

Hello, Macbook pro 2,6Ghz here BTO with 16gb of ram, ordered on day one and received 21st of June.
My screen suffers from ghosting (just leave safari with google page for 2 minutes on a grey desktop background and the google sign will "print" on the grey desktop!)
Totally unacceptable Apple replacement policy... ask me to return the computer via courier and wait for a replacement !
Why isn't possible to have a contextual replacement (keep the computer till the new one arrives and swap the computers in an apple store ) ?
Being an apple fan boy since day one and having bought more than 20 apple computers in the past this replacement behaviour is questionable at the least.

I'm sure that you've seen the problem with 'burn-in' and 'ghosting' on some MBP-R machines in threads on this forum. It doesn't seem to be an overwhelming problem, but some have reported it.
Did you buy it from an Apple Store or online? Either way, you need to get tough with Apple. Tell them you need to keep your computer and, when they deliver a replacement to your local Apple Store, you'll bring it in for exchange. That's what they've been doing with most people that have had MBP-R problems - I've never heard of them requesting that you send your computer back before they will exchange. Did you contact your local Apple Store or was this response from an AppleCare phone conversation. If the latter, take it into the Apple Store, explain what you want to do, and I'm sure that they will work with you.
Good luck,
Clinton

After effects CC annoying transparency grid ghosting problem

I just installed after effects CC on the new mac pro. Using a brand new asus monitor. Have a annoying problem with the transparency grid coming in as white can't see the grey checkerboard part. Whats stranger is the grey checkers come up with a menu in front of the composition window feathered around the edges. You can see in the pic the checkers outside the feathered edge come up almost pure white on my monitor. The grey squares look a lot darker on this capture on my monitor they are almost pure white. Maybe its a monitor issue??? Been working in after effects for over 10 years never had this problem. While its just cosmetic its really annoying. Any input????

Never seen that. Try deleting the preferences file. Make sure your graphics drivers are up to date. What else is running? What version of OSX down to the decimal point? What version of AE down to the decimal point?

Mac book Air Ghost problem

I have macbook air the prob is ghost shadow in mouse and screen it seems the screen is corrupt please advice

Restart your internet modem and router if you use one.
Restart your Mac then try updating your software.

CS6 Problem - Merge to HDR Pro - "Remove ghosts" Process 2012 ACR7

Hello! I found a problem when creating images HDR of RAW
When using the "Remove ghosts" - the problem is distortion image, clipping highlight and shadows.
File>Automate>Merge to HDR Pro>Sourse files>Browse>OK>Merge to HDR Pro>Mode: 32-16-8 Bit>Remove ghosts - Problem!!!
This is a problem only in the 2012 process ACR7, the process 2010 ACR7 there are no problems.
My system - Win 7 SP1, x64 version CS6.
Sample images:
1. No "Remove ghosts"
   - Process 2012 ACR7. No problem, it's good
- Process 2010 ACR7. No problem, it's good
2. EV +2. "Remove ghosts".
     - Process 2012 ACR7. Problem - distortion image and clipping highlight.
   - Process 2010 ACR7. No problem, it's good
3. EV 0. "Remove ghosts".
   - Process 2012 ACR7.
- Process 2010 ACR7. No problem, it's good
4. EV -2. "Remove ghosts"
- Process 2012 ACR7. Problem - distortion image and clipping shadows
    - Process 2010 ACR7. No problem, it's good

I am having a similar problem with Merge to HDR from Lightroom 4 to CS6.
First of all, here is the dark exposure processed entirely in Lightroom. As you can see there is good shadow detail and no blown highlights:
I
Now here is the image using the darkest and lightest (of 3 exposures) manually blended. Here the shadow detail is naturally better (although it isn't obvious on the small image shown here):
Now here is the image from HDR Pro with remove ghosts on the darkest of the 3 images. As you can see there is very bad (practically no) shadow detail (look at the hillside on the left):
Here is the HDR Pro with remove ghosts on the middle of the 3 images. As you can see the clouds are badly blown/posterised:
And here is the HDR Pro with remove ghosts on the most over-exposed image. As you can see the sky is completely messed up:
Essentially unusable for this sort of image. Hope this gets fixed soon!!

Ghosting Problem

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