GI cancel not possible

Dear experts,
User issue 2 material to a plant for a stpo which need to cancel, but they can not cancel the doc. error message is given below. I have checked ..there is z table which maintain serial no. the stock to material is now in transit. please help and advise how can i cancel the GI, moreover GR is not possible ..
Message: No. of Rec. to be updated is not equal to Qty.
Message no:26000
Thank you ,
Regards,
Zusen

Userexits can be found in SMOD transaction.
Maybe you can ask a collegue or look into you docu for modifications and exits.
Easiest way to find it is through debugging. and then set a breakpoint when message 26 000 is processed.

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