Gift Card Account Money Gone!

I just logged on, and the little box at the top right hand corner next to my login name which shows how much money I have via a prepurchased card, has disappeared. So I no longer have any money to use to buy stuff in the iTunes Store. I don't want to use my credit card.
I'd just finished installing the latest update.
Is anyone else having this problem??
Cheers,
Laren

If the suggestions provided earlier are not bringing back your credit. Please feel free to contact iTunes Store Billing Support below.
They will look into your account with you and determine if there were current pending charges on the account that got charged once the credit was added or if the credit is still on the account and the latest balance report.
USA
http://www.apple.com/support/itunes/store/giftcard/
AU
http://www.apple.com/au/support/itunes/store/giftcard/

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