Gift card balance no longer available after I downloaded the newest version of itunes
I downloaded the newest version of itunes and now my balance is no longer visible and I had a balance of $7 or more.
It should now be in the upper-left of the window when you're viewing the iTunes Store, next to your account ID. If you don't see anything there, the iTunes Store doesn't think you have a balance remaining. Confirm that you're logged into the correct account, and if you are check your Purchase History to make sure you should still have a balance left. iTunes doesn't always refresh the display correctly, so you may have actually used up the balance but it wasn't being updated.
If you confirm that you should have balance left but the iTunes Store isn't showing it, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.
Similar Messages
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When I try to open itunes after downloading the most recent version, itunes freezes on my computer. How can I fix this? I'd like to update my iphone4 to the new operating system but it locks up too after syncing. Any suggestions?
Moved to Adobe Reader.
Assuming you are running Windows, try running the Acrobat/Reader Cleanup Tool, then re-installing.
http://labs.adobe.com/downloads/acrobatcleaner.html -
After I downloaded the new version of iTunes 11.0.1 and i try to open it it says: ''There is no application set to open the document ''iTunes 11.0.1.dmg.part''. How can i install this without paying for an app to do it? What apps can i download to do this type of work.
.dmg.part is not a complete file.. It usually indicates that the entire file has not been downloaded yet. Are you sure you downloaded the entire file? (i recommend updating itunes through > Software Update
Alternatively, you can download it from here: http://support.apple.com/kb/DL1614 -
just downloaded the newest version of itunes as of 1/31/14 and suddenly after years of my nano 5th gen working fine is rejected by itunes. On top of that it ejects it and will not let it charge. The nano works fine besides and charges via x-box or plug in
I was working through the troubleshooter - looks like there is no driver for the nano.
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I just downloaded the newest versionof itunes. Now when I plug in my ipod, I can no longer see my playlists (listed on the left hand side). The new format is very confusing! How do I drag and drop songs into specific playlists I have? Is there a way to revert back to the old itunes?
I had the same question. Someone answered perfectly here post https://discussions.apple.com/message/20575126#20575126
The answer was click View > Show sidebar. Devices and playlists will display in the left sidebar once again. -
I log onto an email account and when I'm finished I log out and wait a few minutes before typing in a URL address for a site.
Since downloading your version 6.0.1, I have had this problem. I have to completely re-start my computer.See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
*https://support.mozilla.com/kb/Firefox+hangs -
Firefox will not start after I downloaded the newest version
Firefox used to work on my computer but will not start now that I have downloaded the newest version.
See [[Firefox will not start]]
If you issue is resolved by this post please click Solved it! so we can assist others. -
I Can't access the iTunes music store after updating to the newest version of iTunes
I know this sounds like a newbie question, but I have been using iTunes for over five years now. I recently updated to the newest version of iTunes (10.5 I think) and ever since that I have not been able to access the iTunes store. It has been over a week now and I am really confused. The status bar will just freeze and then it will disappear when I click to go on the store. I have tried reinstalling iTunes and that hasn't worked. Not sure what to do. Thanks for any suggestions.
I've got the same problem, and have reinstalled my entire system and haven't installed any Anti Virus or Spyware programs yet, and still can't get into the stores.
When I wrote last week to tech support they couldn't help me via email, and to me that I might need to go to the fee based support to get this resolved.
Does anyone have a phone number to tech support that's free to get this fixed? -
I cannot download the latest version of iTunes even after deleting the older version. why?
Is anyone else having trouble downloading the newest version of iTunes to Vista even though all requirements are met? I want to update my iPod touch and iPad. Error message says "There is a problem with this windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." Who should I contact to resolve this problem?
i had this issue too! it happened after the latest tunes update...i followed an earlier post i read here somewhere and went in and deleted all Apple Programs (itunes, app updaters, bonjour, quicktime, etc) and then downloaded itunes and it works fine. I have an icloud account and everything is back exactly as it was before. i hope this helps because it worked perfectly for me!!
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After downloading the new version of iTunes the program will no longer start on my MAC. any ideas?
after downloading the new version of iTunes on my MAC book pro it will no longer start. any ideas?
If you have an iBook G4, (PPC) you can't do much.
But if that is a MacBook (intel) you may be able to
upgrade the OS X, if the hardware is up to it...
Since there were about nine different build models
of MacBook (not powerpc iBook) to identify what
one you have would be the first step to knowing
what OS X and RAM upgrades it could use.
If the computer is not already at OS X 10.6.8,
it can't go online to get or use OS X 10.7.5. So,
when you more accurately describe the 'Book,
detailed information is available.
When you find the serial number, there is a web
page that can be used to identify by serial no.
http://www.powerbookmedic.com/identify-mac-serial.php
That'd be a first step. Or even the Model number
which should be visible on the outer case by hinge.
Good luck & happy computing! -
Have downloaded the latest version of ITunes and now i get "Incompatable Application" I tunes will no longer open. have worked my way through FAQ and help to no avail. What am i doing wrong? currently running windows 7.
Have downloaded the latest version of ITunes and now i get "Incompatable Application" I tunes will no longer open. have worked my way through FAQ and help to no avail. What am i doing wrong? currently running windows 7.
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Please help, after uploading my IPad 2 with newest version iOS 8, my dictionary is not working.
RaineHi Rainefromlondon,
Thank you for thinking of Apple Support Communities for your support needs.
iOS: Dictionary isn't available after updating to the latest version of iOS
Sounds like the issue you are describing. Please check it out.
Take care,
Nubz -
My debit card kept getting rejected by my iTunes account, it there an issue with iTunes? I have been using the same Card since very long time. I downloaded the iOS 8, can I talk to someone so I can get this resolve?
Apple is not here. Contact Apple to resolve your issue:
iTunes Support WorldWide
or
iTunes Support by eMail ww
Cheers,
GB -
Also, the "burn playlist to disc" command has disappeared from the File options. I downloaded the latest version of iTunes but that only restored tracks I'd bought from the iTunes store. I also tried setting up another logon.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be copied & renamed as iTunes Library.itl to restore the library to an earlier state. Look for a recent .tmp file that is similar in size to the .itl files in the Previous iTunes Libraries folder. If it has happened repeatedly you may want the earliest such file generated since the last iTunes upgrade.
If applicable, see iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
tt2 -
Today I downloaded the latest version of iTunes and suddenly my dvd/cd f-drive wont spin or start up..consequently I cant play or burn anything.
My computer states that everything is fine with the drive but it obviously isnt.
any help would really be appreciated thanks.See TS2308: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2
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