Gift card money given to somebody else.
I recently tried to redeem a gift card my father got me for Christmas last year. When I entered the code, I was given an error. I then contacted support, who e-mail me a cut and paste response to try again. I did not have a chance that day. When I did a couple days later, it said the code was already redeemed. After a about ten emails, and two people responding, I was told the money had been redeemed to another account. They also said the money was still sitting there. This is a month later...
I finally called today and they reconfirmed somebody else somehow got the money. Still have the card, was never out of my possession. The only time the number was out was when I e-mailed it as part of the support process.
Pretty unhappy with the loss of my dads $50. Sort of even more so with the Kafka-esque customer service.
Not on your own. Click here and ask the iTunes Store staff to put it back onto the cards; they'll only do this for cards that have a completely unspent balance.
(102351)
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How do i use my itunes gift card money and not my credit card
How do i use my itunes gift card money and not my credit card
My ipod told me that i had to put in a credit card and because of that i put in my moms wit her permission. but the thing is i do not want to use the money on her credit card. i hav a 10 dollar itunes gift card in it already and none of it is used up. i want to use that money
how do i do itOpen iTunes on your computer. In the iTunes Store log into your iTunes Store account and view your account. Select Edit Payment Information. In the credit card choices I would choose None. That will remove your Mom's CC info. Next under iTunes Gift Cards and Certificates click the little arrow to redeem your Gift Card. Then follow the instrction to redeem your GC.
You can also do this on your iPod, but it is more complicated to describe how to do it and to actually do it. It is easier to do in the iTunes on your computer. -
Being asked for billing info even though I have gift card money.
This morning, I tried to buy a song on itunes and I got a message about billing info and a credit card that is about to expire. I thought it was strange because I have gift card money on itunes right now and I don't know why I was being asked to provide that information. So, as of now, I can't buy ANYTHING without that message popping up! HELP!
They verify the account and information using the cc.
It should still take the money out of the gift card, but you will very likely need to enter the information. -
WoriTunes took away my gift card money?
Hi-
Okay so I just recently updated to the newest version of iTunes because my computer was saying that I didn't not have the rights to play the music that I had purched from the iTunes Store. It said I had to sign in, which I did, and then I tried again to play my music- but it said I had to sign in again, when I never signed out! So then somehow I ended up creating a new account, because I supposedly forgot my password, and with that went my $20.80 worth in gift card money and I still can't play the songs I've purchased.
Any ideas?
Thank you!I had the same problem! I entered a $15 card. Had $12 left over and went to download an album. I had to re-enter my password, and after that, it said I had no money on my account, and it was all gone!
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I have an AOL account, which I have been using with iTunes. But it's been experiencing problems, so I want to use my Apple account. The problem, however, is that I have gift card money with the AOL account. Is there any way to transfer said money from the AOL account to the Apple account?
Hi,
Check with Apple via here:
http://www.apple.com/support/itunes/store/browser/ -
Orinal account would not let me utilize gift card money. Home page showed money available but password would not work. Tried redoing the ID and password...money did not transfer. Talked with Apple person for 21/2 hours relaying info back and forth to another I.T. person. Fould out there was another identical account under AOL. The I.T. person finally disabled my account without my authorization. I.T. does not have a direct line so you also go through a third party. Overall experience is unsatisfactory and unprofessional.
This forum is for Mac and PC users to get help from other users. Apple does not patrol or answer the questions here. If you are dissatisfied please contact Apple and give iTunes feedback.
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ITunes gift card money disappeared?? Help!
So I was trying to rent a movie off my desktop Mac computer which already had $15.00 gift card money on there. The money was next to my account name and everything! When I tried to rent the movie, a window popped up telling me to "authorize the computer". After I authorized it, the money was gone! I tried logging in and out my account but nothing! It disappeared...I don't know what to do but I'm hoping I can get that money back. Any help?
You might have multiple iTunes accounts and you're available store credit balance is on you other account.
Check using these steps:
http://support.apple.com/kb/HT5625
Another possibility is that the store credit balance you were seeing was outdated information and that your store credit had actually already been spent. When you authorized your account, your account information simply updated.
This can happen, for example, when you use multiple computers to make iTunes Store purchases. -
HT5035 can i send gift card money to another account once its already been entered?
can i send itunes gift card money to another account once it has already been entered?
No, you can't send iTunes gift card money to another account
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Hi, I was told that the gift card money I had on iTunes would also work on the app store. I bought Final Cut Pro X but it did not use the existing funds I have on my account from those gift cards. Is there any way to still use that money or those cards for that purchase? The money has not been used and the cards have not been thrown away.
You need to redeem the cards so the credit is on your account before you buy anything that you wish to pay for with the cards.
http://support.apple.com/kb/HT1574 -
Is it possible for gift card money that I have put on my account to truly disappear after a couple of months? It seems that money left over from a card I put on my account a couple of months ago is not showing up on my account. Is there any way to get this money back?
"Is it possible for gift card money that I have put on my account to truly disappear after a couple of months?"
Anything is possible, but this is not how it works. It will not just disappear.
Look through your purchase history to make sure that it has not been spent.
You can contact itunes support and ask them about it.
http://www.apple.com/support/itunes -
I had an apple ID that I could never remember. I did manage to redeem a gift card on it with a balance still remaining. I made a new apple id today, and it says I cant use the remaning gift card money on any of my apps with my new apple id? The balance shoes up on my new apple id but it wont work? I tried to log in under my old apple id, but I cant as my new one as been created?
How do I fix this?
Thank You?Any purchases and downloads associated with an apple id are forever tied to that apple id. You can not merge any content, purchases, or info between the two accounts.
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Dears
iTunes gives me the Payment method declined message and i bought Gift card 25$ and not work because i am in kuwait store and can not change store to USA. i try Master and visa and gift card what i can try else also i can not update free application. my iPhone now useless.
please help me ASAPi have to buy some application urgently.Whether you are trying to use a Credit Card or Redeem a Gift Card... My understanding is that you have to be within the US to use the US Store and have a valid US Billing Address.
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Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93082) -
HT5622 is the amount on my account from gift card money. or is it telling me my card balance
is the amount my account telling me how much gift card money i hace or is telling me my card balance
Welcome to Apple Support Communities
The amount you see on your account is referred to the amount of money that you got form iTunes gift cards you have now. It's not referring to the credit card -
So what's going on?
It all started a few months ago when I realized that the $20 iTunes gift-card credit was used without my knowledge. Someone had purchased an iPhone app that was obviously foreign. I immediately changed my passwords to something I've never used anywhere, ever. The next day, I noticed that whoever downloaded the "app" used the card AGAIN to make in-game purcahses. Scared, angered, and confused, I called Apple who proceeded to tell me to change my passwords (despite my explanation) and then deactivated my account for a week. They reimbursed the stolen money and I thought everything was good... until now.
There are only 2 devices that are authorized to access my iTunes account - my iMac and my iPhone. I do not join any unreliable websites or download any malicious (appearing) software, much of it being recommended-by-apple apps. I just went on to iTunes today 9/9/12 and noticed that I was downloading something and there it was, once again:
I have no idea how this is happening and/or how to stop it. They want to charge me $40 to talk to them on the phone since my gear is older than 90 days. If anyone knows what to do, or why this is happening, please help!You need to contact iTS.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
There is no fee for email support. Also, in 99.9% of cases these in-app purchases, and what you describe are due to family members using the device and not aware they are carrying out in-app purhases.
Restrict in-apps and you'll see this will stop. I'm sure iTS will also regurgitate this as well to you.
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