Gift card money there now not

Set up account for itunes for daughters ipod, and when i set it up I put in credit card and redeemed a gift card and it showed $25 for account and we bought one song.  My wife did not want the credit card on account, so I took it off and now the money from gift card is no longer there, and when tried to redeem it again says that it has already been redeemed.  where did my money go?

You should have received email receipt(s) for the purcdhases.  What do tthe say:
Conact iTunes:
Get cards and codes support with Express Lane

Similar Messages

  • How do i use my itunes gift card money and not my credit card

    How do i use my itunes gift card money and not my credit card
    My ipod told me that i had to put in a credit card and because of that i put in my moms wit her permission. but the thing is i do not want to use the money on her credit card. i hav a 10 dollar itunes gift card in it already and none of it is used up. i want to use that money
    how do i do it

    Open iTunes on your computer. In the iTunes Store log into your iTunes Store account and view your account. Select Edit Payment Information. In the credit card choices I would choose None. That will remove your Mom's CC info. Next under iTunes Gift Cards and Certificates click the little arrow to redeem your Gift Card. Then follow the instrction to redeem your GC.
    You can also do this on your iPod, but it is more complicated to describe how to do it and to actually do it. It is easier to do in the iTunes on your computer.

  • I purchased an apple gift card, but i am not having any success adding the money to my itunes account or apple account so i can purchase music or apps, how can i do this

    I purchased an apple gift card, but i am not having any success adding the money to my itunes account or apple account so i can purchase music or apps, how can i do this

    If you bought an Apple gift card, then you cannot use it in the iTunes store.  You can only use it in the Apple store for hardware.
    You would need an iTunes gift card to buy anything in iTunes

  • HT5577 Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

    Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (93082)

  • Lost gift card money

    Orinal account would not let me utilize gift card money. Home page showed money available but password would not work. Tried redoing the ID and password...money did not transfer. Talked with Apple person for 21/2 hours relaying info back and forth to another I.T. person. Fould out there was another identical account under AOL. The I.T. person finally disabled my account without my authorization. I.T. does not have a direct line so you also go through a third party. Overall experience is unsatisfactory and unprofessional.

    This forum is for Mac and PC users to get help from other users. Apple does not patrol or answer the questions here. If you are dissatisfied please contact Apple and give iTunes feedback.

  • Gift card money post-payment?

    Hi, I was told that the gift card money I had on iTunes would also work on the app store. I bought Final Cut Pro X but it did not use the existing funds I have on my account from those gift cards. Is there any way to still use that money or those cards for that purchase? The money has not been used and the cards have not been thrown away.

    You need to redeem the cards so the credit is on your account before you buy anything that you wish to pay for with the cards.
    http://support.apple.com/kb/HT1574

  • Gift card Money disappears?

    Is it possible for gift card money that I have put on my account to truly disappear after a couple of months? It seems that money left over from a card I put on my account a couple of months ago is not showing up on my account. Is there any way to get this money back?

    "Is it possible for gift card money that I have put on my account to truly disappear after a couple of months?"
    Anything is possible, but this is not how it works. It will not just disappear.
    Look through your purchase history to make sure that it has not been spent.
    You can contact itunes support and ask them about it.
    http://www.apple.com/support/itunes

  • HT5622 is the amount on my account from gift card money. or is it telling me my card balance

    is the amount my account telling me how much gift card money i hace or is telling me my card balance

    Welcome to Apple Support Communities
    The amount you see on your account is referred to the amount of money that you got form iTunes gift cards you have now. It's not referring to the credit card

  • Being asked for billing info even though I have gift card money.

    This morning, I tried to buy a song on itunes and I got a message about billing info and a credit card that is about to expire. I thought it was strange because I have gift card money on itunes right now and I don't know why I was being asked to provide that information. So, as of now, I can't buy ANYTHING without that message popping up! HELP!

    They verify the account and information using the cc.
    It should still take the money out of the gift card, but you will very likely need to enter the information.

  • WoriTunes took away my gift card money?

    Hi-
    Okay so I just recently updated to the newest version of iTunes because my computer was saying that I didn't not have the rights to play the music that I had purched from the iTunes Store. It said I had to sign in, which I did, and then I tried again to play my music- but it said I had to sign in again, when I never signed out! So then somehow I ended up creating a new account, because I supposedly forgot my password, and with that went my $20.80 worth in gift card money and I still can't play the songs I've purchased.
    Any ideas?
    Thank you!

    I had the same problem! I entered a $15 card. Had $12 left over and went to download an album. I had to re-enter my password, and after that, it said I had no money on my account, and it was all gone!

  • Transferring Gift Card Money

    I have an AOL account, which I have been using with iTunes. But it's been experiencing problems, so I want to use my Apple account. The problem, however, is that I have gift card money with the AOL account. Is there any way to transfer said money from the AOL account to the Apple account?

    Hi,
    Check with Apple via here:
    http://www.apple.com/support/itunes/store/browser/

  • ITunes gift card money disappeared?? Help!

    So I was trying to rent a movie off my desktop Mac computer which already had $15.00 gift card money on there. The money was next to my account name and everything! When I tried to rent the movie, a window popped up telling me to "authorize the computer". After I authorized it, the money was gone! I tried logging in and out my account but nothing! It disappeared...I don't know what to do but I'm hoping I can get that money back. Any help?   

    You might have multiple iTunes accounts and you're available store credit balance is on you other account.
    Check using these steps:
    http://support.apple.com/kb/HT5625
    Another possibility is that the store credit balance you were seeing was outdated information and that your store credit had actually already been spent. When you authorized your account, your account information simply updated.
    This can happen, for example, when you use multiple computers to make iTunes Store purchases.

  • My old apple ID had a redeemed gift card on it with a balance still remaining. I made a new apple id today, and it says I cant use the remaning gift card money on any of my apps with my new apple id? The balance shoes up on my new apple id but it wont wor

    I had an apple ID that I could never remember. I did manage to redeem a gift card on it with a balance still remaining. I made a new apple id today, and it says I cant use the remaning gift card money on any of my apps with my new apple id? The balance shoes up on my new apple id but it wont work? I tried to log in under my old apple id, but I cant as my new one as been created?
    How do I fix this?
    Thank You?

    Any purchases and downloads associated with an apple id are forever tied to that apple id. You can not merge any content, purchases, or info between the two accounts.

  • I should have received an iTunes Gift card , but there is no sign of it ?

    I should have received an iTunes Gift card , but there is no sign of it ?

    The gift would be sent via email to the address you gave when you set up the gift. Have you checked that email account? If so and nothing has appeared, make sure there aren't any anti-spam filters in place that might be blocking emails from Apple. Then if you still don't see the email, try resending the gift:
    http://support.apple.com/kb/HT1541
    i still have something like 15¢ From last year and it was by a gift card and because of that The iCloud won't let me to Put a new payment from Visa Account
    Having a credit balance won't prevent you from entering in a new payment method. A balance remaining would be an issue only if you're trying to change the country of your iTunes Store account. If your payment method is being rejected, then either it's invalid - a debit card which are in many countries not accepted, or a credit card from another country - or there's something amiss with your account. In the latter instance, or if the gift still doesn't come through, contact the iTunes Store and request assistance.
    Regards.

  • HT204411 My boss gave ma a gift card but I can not use it in my country, how can I change country to star using it?

    My boss gave ma a gift card but I can not use it in my country, how can I change country to star using it?

    You cannot change your iTunes country unless you are really moving to another country, nor can you change country association for a gift card.  Give it as a gift to a friend who lives in the country of origin for the card.

Maybe you are looking for

  • Why do I see "Your browser is not supported" on many sites with firefox 15?

    Some sites, like trello.com and many others tell that I seem to use old browser, or that my browser is not supported, and ask me to download Firefox 4 or older. Is it just irresponsible web-developers, who put this sign for any browser except those i

  • Incorrect Page Size or Orientation Error Detected in Live Preflight

    Wednesday, November 10, 2010 12:16:40 PM PST I am trying to prepare a newsletter created in Adobe InDesign to send to a Printer in Germany.  This is the first time I'm sending a document to press since moving to Germany last February and the first ti

  • Ipod was freezing now it sounds like the HD is racing

    hi, i have a 30gb click wheel ipod and have had nothing but problems. the ipod was freezing constantly and had slow responses to the click wheel. now, the ipod is making a continuous noise, similar to a vhs tape being rewinded. i am assuming it is th

  • Unable to shop

    A user is unable to shop. On checking user in bbp_check_users.....address consistency error error message "error determining address for employee" Also on checking the BP of the user in t.code BP, on clicking relationship tab getting error "person ad

  • Using RSLs generates unwanted dialog for other Flex developers

    I posted earlier about this, but I can be more specific now about the problem. Other users with the debug version of Flash see a dialog asking 'Where is the debugger of host application running?' EVERY time an RSL is linked at runtime. So if I have t