Gift Card Run-Around....

Hello-
I bought my daughter a 25 dollar I-tunes gift card at Fred Meyer. When she tried to download the card..the system advised that it was "empty". I took it back to Fred's and they said to take it up with Apple. Apple says to take it up with Fred's. Anyone else run into this BS?

Did you try logging into your iTunes account on your computer rather than on the iPad? It may not make any difference but you don't know until you try.
One other thought - why dont you restart your iPad and see if that helps. Hold down on the sleep button until the red slider appears and then slide to shut down. hold the sleep button until the Apple logo appears to power up. Let the iPad fully restart and see if you can go into your account in settings and remove the credit cards - see if None shows up in the settings.
I restarted my iPad yesterday when I was having iTunes store issues and the issues cleared up. It may have been purely coincidental but its worth a try.

Similar Messages

Can't redeem a gift card

Hi, i just bought 2 gift cards and when I redeem the codes iTunes said "we are having server difficulties, please try again later" but it's the same message all day.
There really is a problem with the server?

just as a data point - I redeemed a gift card today around 4PM - didn't have any problem

What does "balance" mean on the iTunes store? Is this money I owe, or money remaining on gift cards?

I have setup an iTunes account for my kid. We redeemed some gift cards on iTunes store. I don't have the account setup with a credit card because I don't want him to be able to buy things when the gift cards run out. I got an email saying that some songs were purchased with the amount they cost. Now I go to the iTunes store and login with my ID and it says my ID name, then "23.24". Do I owe that amount, or is that what's left on the gift cards?

Thank you. So what happens when the gift card balance is zero? Can he still buy stuff and they will bill me for it? Or can he just not buy anything? Again, I didn't setup the ID with a credit card to prevent purchases after the gift card balance has been depleted.

I can't use my iTunes gift card and I'm running out of ideas.

I have been trying to purchase an app from the App Store with an iTunes gift card. I have not used the gift card before. I have, however, activated it in the iTunes app. When I went to purchase the app, it went to the billing information screen. I wanted to touch Gift Card under Payment Type, but I wasn't given that option. So I simply touched None instead. I typed in the rest of my information and touched Done. It asked me if I still wanted to buy the app and I said yes. Then it prompted me to go to the Billing Information screen all over again! For whatever reason, the website won't let me contact Support because "This feature is not currently available in your country or region. Try again later." The problem is, I need to download this app ASAP. I'm getting flabbergasted. What do I have to do to get a stupid paid-for app around here?

This happens for some apps. If you have a computer try to buy on it. Otherwise you will have to enter a credit card or some from of billing.

Hi apple, I have currently got a visa $50 gift card. I put it on my iTunes account I have currently ran out of funds on the card. Now even when I try to download free apps or even update, it says it requires a new credit card. Is there a way around this?

Hi apple, I have currently got a visa $50 gift card. I put it on my iTunes account I have currently ran out of funds on the card. Now even when I try to download free apps or even update, it says it requires a new credit card. Is there a way around this

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you have a credit card on your account then it needs to be valid. Have you tried removing it from yoru account ? On your iPad try tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and selecting 'View Apple ID' on the popup - that should give you a payments link on your account's page.

Created new Apple ID, redeemed $20 gift card, now Apple doesn't recognise my Apple ID and the $20 Gift Card says it has been redeemed when it has just disappeared into my Apple ID that can't be found. I'm going around in circles trying to find my $20 gift

I was given a $20 iTunes Gift Card for my birthday, I setup a new Apple ID, redeemed my card and now Apple doesn't recognise my Apple ID and the $20 credit has disappeared. I've logged on using my Dad's Apple ID, but where has the $20 Gift Card gone? I try to redeem it again and get message that it has already been redeemed. Not impressed with Apple at all. I've sent 2 emails to their support, no response. I tried calling today and the call centre is closed.
Can anyone help me sort out this crazy problem? Why does Apple make it so hard to sort out?

Hi thanks, When I enter the Apple ID I get a message that either my Apple ID or password are incorrect. I then go to Forgotten Password, enter my Apple ID, choose to get an email to reset the password, but no email arrives.
So if I can't find/reuse the Redeemed Gift Card due to the Apple ID problem, surely that doesn't mean I lose $20??
I first emailed one week ago. Have emailed for the third time today.

Getting session has timed out while trying to redeem a gift card. have had no problem in the past. am running a g4 since 2002 with os 10.4 and itunes 9. have no internet problems and can connect to store ok. so far apple no help keeps blaming it on othrs

am having trouble for the first time trying to redeem a gift card. Everything same on computer, OS, and internet connection. have been able to redeem other cards. this time am getting "SESSION HAS TIMED OUT" while trying to redeem card. have contacted apple and checked out all their suggestion iE:( must be your connection. typed in code wrong, too old version of itunes, etc) anything but why would a gift card code bee tied to a specific vetrsion of ITUNES. Rediculous!! there has to be others out there that have an older version if itune than i have. has anyone ever had the error "SESSION HAS TIMED OUT" and if so was it corrected?? any information other than apples {change password and give us lots of personal info they probably have) would be appreciated..

Hello,
As far as I can see, that Verizon Jet Pack wireless Modem uses WPA2 to connect.
The Router might complicate things right now.
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
Is that Interface dragged to the top of Network>Show:>Network Port Configurations and checked ON?
The Interface that connects to the Internet, needs to be drug to the top of System Preferences>Network>Show:>Network Port Configurations and checked ON.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

HT204088 Hi there, i have redeemed a gift card in app store in mac and have around 6$ as balance. In my ipad i could not find my balance and purchase new app. Any help please!!!!!

H there,
I could not see my balance in my ipad.
I have redemeed a gift card in app store in my mac, but i could not purchase new app in my ipad. Actually whenever i start to buy new app, i was asked apple id for several time withut any progress!!!!!
should i redeem new gift card in itunes or app store in ipad directly?
Should i forget my balance and i have to redeem new gift card in my ipad again?
Please help me!
Thanks in advance,

Hi..
Try resetting your iPad >    Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
Then try purchasing an app.
To see the balance, type this web address in the Safari menu bar:   http://store.apple.com/us/account/home
When the page opens, click: Check the balance of a gift card
Keep in mind, the total purchase price may include any applicable taxes or fees >   iTUNES STORE - TERMS AND CONDITIONS

HT201359 How can I use a credit card instead of gift card in the iTunes store

Amex is running a special where you get $5 back on a $5 purchase or more at the iTunes store. I have a gift card balance on the account and wanted to use my credit card for the promotion. Anyone know how to do this?

The work around.. would be to order a gift, then redeem the gift yourself. As gifts can not be paid for by your store credit.

Verizon Gift Card Trade in Program is a SCAM!!!!

My family and I have been a VZ customers since we purchased our first cell phones over 12 years ago. We always buy in to the upgrade program and purchase new phones and all the goodies that come with them like good little consumers. I have converted numerous AT&T friends and family members to Verizon and this is how I get repaid for my loyalty...
We upgraded to the new Droid in August and received these email in September.
Your trade-in information — KEEP FOR REFERENCE
Submission ID: 5268135
Device Model: Dare
Appraised Value: $100
Your trade-in information — KEEP FOR REFERENCE
Submission ID: 5483216
Device Model: Dare
Appraised Value: $100
I received this email then end of September for only “one” of the phones?
..."We have determined that the value of your device matches your appraised value. You will receive your Verizon Wireless Gift Card in the mail within the next three weeks." I received the card in December!
Now this is the scam/run around I am getting in regard to my second phone we returned... (remember this all started in August 2011!)
I never received an email, phone, letter or any other correspondence from Verizon regarding the 2nd phone we sent in so I started calling them.
First call 12/5/11:Verizon… haven’t received phone yet. I gave them the tracking number as I was tracking it online myself. It was delivered in September! Apology for the delay it will be processed and mailed to you tomorrow 12/6/11.           NO CARD, NO EMAIL, NO PHONE CALL.
Second call 1/11/12 Verizon: it went to the wrong department but we will submit the request and have it mailed out to you with in the next 24 to 48 hours.           NO CARD, NO EMAIL, NO PHONE CALL.
Third call 1/17/12 Verizon: (this is now the 5th person I have talked to) I get transferred to “STERLING” a so called “supervisor” in the Trade In Department in Nashville. I am, again, told the phone was sent to our donation department and so we can not send you the $100 Gift Card! THIS IS TOTALLY UNACCEPTABLE!
I asked to speak his supervisor, Sterling told me he was the supervisor. I asked to speak to his superior. (which I have done on each and every call only to be told some one will call me back with the next 24 to 48 hours and not once did I get a call back from any one at Verizon!) This self-righteous jerk told me it wouldn’t matter who I talked to I won’t get my $100 Gift Card.
I have had 4 people tell me they are they were sorry for the delay and confusion and one person, named Megan in Nashville, told me that the phone did get sent to the donation department in error but they would honor the $100 gift card anyway. Ironically the last phone call I made to Verizon on 1/11/12 when I spoke to Megan isn’t on record…hummmm, sounds a little fishy to me. I get my hands on that recording and ever other one and we’ll just see how “SUPERIOR” Mr. Sterling really is.
Now, is it just me or did I get totally screwed here? Believe me, it won’t end here.
I WILL GET MY $100 GIFT CARD IF I HAVE TO FLY TO NASHVILLE TO GET IT!!!!!

this is the lates news. In a fit of anger I sent 4 emails one right after the other to the "Contact Us" email on their website:
Date: Fri, 20 Jan 2012 22:52:26 -0500
From: [email protected]
To: [email protected]
Subject: RE: Other (WFM86708538)
   Good evening Jody ,
My name is Monica, and I am sorry for the delayed response, due to the overwhelming emails we are currently behind our 24-hour response time.(No kidding? As we both well know...we are not alone in this ridiculousness) I apologize for any inconvenience, this may have caused. I attempted to contact you today 1/20/2012 at approximately 8:45 pm MDT at the provided contact number and unfortunately missed speaking to you directly. I hope you receive my voicemail message. I am sorry to learn you did not receive the $100.00 Verizon Wireless gift card. I can definitely assist you with your inquiry regards to the $100.00 Verizon Wireless Gift card.
In tracking the status on the Trade in Website (Submission ID: 5268135 ), the incorrect envelope might have been used when returning the device to our Trade in Department. Which is why the device was received in our Central warehouse and not the Trade in Department. I apologize for any inconvenience this may have caused. I can apply the credit of $100.00 to your wireless account for the second phone that was mailed to the incorrect Department.
Please contact me on my direct line, my name again is Monica. My direct line is 505-999-5300 extension 6998. I am in the office Monday -Friday. My office hours are as follows:
Monday through Friday 2:00 pm -11:00 pm (Mountain Time)
Jody, please contact me so that I may resolve your issue. Thank you for being a loyal customer since 1998! We appreciate your business and thank you for choosing Verizon Wireless. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail or contact me directly.
Sincerely,
Monica
Verizon Wireless, Customer Service
Internet Response Team
Hello Monica,
I am very sorry I missed your call on Friday. By the time I checked my email you were gone.
I left you a VM at 12:03pm today forgetting about the time change and your hours.
I will be available to take your call until 5:00pm Pacific Time today and will expecting your call.
Just so you understand and I to make myself perfectly clear Monica, I absolutely DO NOT want you to reiterate Verizon’s excuse as to why this entire situation occurred. I have wasted enough of my precious time on this ridiculousness. I just want you to tell me you have credited my account the $100.00 and give me a conformation number.
After seeing the outpour of other Verizon Wireless customers posting the same anger and frustration at the lack of customer service and dissatisfaction with your Trade In Program I just hope that someone in charge of this whole debacle will take responsibility for the abuse your loyal customers have gone through and fix it!!!!
As I said, I will look forward to your call and the resolution.
Sincerely,
Jody Price

How can I trade-in my old MacBook for the gift card but transfer my files to the new one?

I currently have the late-2008 unibody Aluminum 13.3" Macbook with 2.4Ghz processor. I love this computer it still works great over five years after buying it. However, I feel like now is a good time to upgrade to the new MacBook Pro with Retina display as my battery is reaching the end of its life and I am slowly running out of storage on my machine. I was considering upgrading the parts to keep the machine alive and save me some money, but I saw that you can trade in the old computer and I can get around $200 which is great. My question is how can I trade in my old notebook while transferring all of my files, applications, etc. to the new machine? If I did the trade in after moving all of my data I would just have a gift card that can no longer be used towards the purchase of the new machine, so I would like to find a way to figure this out.

Hi r,
Transfer the data to an external HD, either with Time Machine or a cloning app such as Super Duper! or Carbon Copy Cloner.

I pre-ordered Paramore's new album one day and the next day I received a $15 gift card for itunes and I redeemed it. My question is now that I have redeemed it will itunes take the price of the preordered album from my $15 or from my debit card?

If not how can I make that happen? The Paramore pre-order is $9.99 and I want itunes to take the money from the gift card and not my bank account. The charge won't happen until the 9th, when it is released.

I'm kind of running into the same problem with a TV season I bought. I have watched the first 4 episodes just fine but now a new episode is available and it wants me to pay for it. Even though I have already paid for it when I bought the complete season.
I think they are mucking around in the servers and causing this issue. I have reported the problem through iTunes and I hope they get it fixed soon.
EDIT: I just want to add that I didn't know AC/DC's new album was out, I'll have to go buy it. Thanks for the heads up on that.

$100 gift card promotion/ Galaxy S6

I upgrade my phone line to the new Galaxy S6 that was supposed to include a $100 gift card. Well, the gift card didnt print with the paperwork, I was told that it would be emailed to me but it wasn't. I called corporate and was told that I would need to go bact to the store because this was an instore promotion and an email could not be sent. I went back to the store, the representative called corporate again an dthey told him the a ticket would be opened and that I should be getting an email within a week for more information. I still haven't received that email... why couldn't they just give me the $100 gift card when I was at the store so I wouldn't get this run around, It's frustrating.

Hello cpatel9,
Thank you for joining the forums and for coming to us with this inquiry. Getting a new phone is one of my favorite technology purchases to make. If I encountered this in store as a customer, I am sure I would be equally as confused. I am sorry if your extra store visits to AT&T and another Best Buy location were of any inconvenience to you.
As avm5689 (Alex) said above, this message may come up for a few different reasons, and it may even be in error. In my experience this message can occur when we are trying to activate a line on a business account which we are typically unable to do. This may even explain your phone carrier’s perspective of nothing being wrong on their end, but simply unaware that we cannot perform activations on these types of accounts.
I have reached out to my support team for more info on this situation and I will likely provide you with our findings via private message. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums. If you do indeed have a business account or have already received assistance with this, please let me know.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Signed with comcast was told I would receive gift card

When I became a Comcast customer back in Feb. 2010 I was told after 90 days I would receive a gift card for $150.00. We are now in mid August and I have yet to receive this Gift card. I have called comcast reps several times and have been told someone would get back to me, yea that never happened. Called again tonigh and was told I had to call 1-877-220-3549 called that number to be told I was calling the wrong number, was told I needed to go on line to www.comcastrebate.com which I did. And was also told that Comcast them selves are not the ones that actually give the gift cards and do I know who was offering the promo. I said I was told that it would be a Visa gift card. The girl then said well good luck with that. Once on that site the are a bunch of sub catagories, I went into each one of them and in doing so on the other side of the screen about 25 show up with plenty of other pages to click onto. So do I call this a complete run around or what. Has anyone else been going through the same thing? And if so what has your luck been in handling the situation.

Still have not received my gift card. Ticket was opened and the notes read that I am due a gift card but that they could not process....? Was told I needed to contact their president in order to get it. WTH??? Comcast is a fraud

How can you take our money for gifts cards and not fix the problems or offer support AFTER it's paid for?

I am EXTREAMLY annoyed after a 3 hour run around in trying to use my gift card! I promised some apps to my little kids and mommy is busy trying to figure out why it shows a $25 credit but also says my credit card security code is wrong. It's CORRECT and my credit card shouldn't even be used!! I have been raving about IPAD to my friends and told them the apps were great learning tools for their kids. I even shared mine with my child care provider and she was thinking about getting one for her daycare.... Then showing parents who may like it. I WILL be sharing the lack of support for your gift cards! Perhaps I will just go back to the other learning games for my kids and buy games I can count on. We have Lots of Leap Frog and others and not once have I found such a run around!

Did you try logging into your iTunes account on your computer rather than on the iPad? It may not make any difference but you don't know until you try.
One other thought - why dont you restart your iPad and see if that helps. Hold down on the sleep button until the red slider appears and then slide to shut down. hold the sleep button until the Apple logo appears to power up. Let the iPad fully restart and see if you can go into your account in settings and remove the credit cards - see if None shows up in the settings.
I restarted my iPad yesterday when I was having iTunes store issues and the issues cleared up. It may have been purely coincidental but its worth a try.

Gift Card Run-Around....

Similar Messages

Maybe you are looking for