Gift card value much less than promised.

I traded in my iphone 4s, sent it in the mail within 7 days after receiving my shipping envelope, and followed all other instructions. my trade in value was $200, but i just received my gift card and it is only for $76. Please send me a gift card for the promised value. I also traded in a second iphone 4s, which i am still waiting for the gift card for, and want to make sure that value is $200 as promised as well. please don't rip me off, i've been a loyal customer for years.

Verizon didn't give me a reason for the appraisal difference, which adds to my frustration. I followed the directions to a T and there is no reason I should not have received the full $200. I called that number (or spoke to someone from Verizon customer support) and they said my account would be credited the difference of the appraised value and the gift card value, but I have yet to see that come in to my account. Can you please check on the status of that credit? Thank you for your help

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