Gift certificate with email notification never arrived

I purchased a gift certificate for my nephew and chose to have him notified by email. Unfortunately, his notification never arrived. I have tried to contact Apple, but thus far have not penetrated past the computer voice on the phone or the automated support online which does not help. The purchase does not show up under my order history. Does that mean it was never made? Or has my credit card been charged even though there is no record of the purchase in the history? Not sure what to do next. Has anyone else ever had this problem? I wanted the gift certificate to arrive in time for Christmas. Help?! ~Jaeni

Sorry, but you cannot give iTunes gifts, whether via gift certificate or a prepaid card, to someone outside of the US. Gifts purchased in the US are valid only in the US iTunes Store which cannot be used outside of the country. If you find that you have been charged for the gift, the easiest thing to do will be to resend the gift, this time choosing someone in the US. Otherwise, you can contact the iTunes Store and ask if they will grant a refund.
I have tried to contact Apple, but thus far have not penetrated past the computer voice on the phone or the automated support online which does not help.
Just for future reference, the iTunes Store has no telephone support. They can be contacted only by using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button)
Regards.
Message was edited by: Dave Sawyer

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Gift certificate with email notification never arrived

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