Gift won't download or install

I sent an app as a gift to a friend. It now says she redeemed it but it can't be installed at this time. What am I supposed to do?

There is nothing that you can do. It's her app now and she will need to resolve the issue between her kit and the iTunes App Store.

Similar Messages

  • Acrobat won't download and install on my new computer

    I bought a new Lenovo, Windows 7 computer. I would like to install Acrobat 7.0 professional but can't find it. I tried to download and install Acrobat XI professional but get "error 101 check available memory" I have almost a half a terrabite available. What should I do?

    Troubleshoot Adobe Download Assistant
    And don't waste any time with Acro 7. It's not compatible with Win 7, anyway.
    Mylenium

  • InDesign CC 2014 won't download or install

    I'm running OS X 10.6.8 (Mountain Lion?) on a 2011 17" MacBook Pro. I have the Design Standard CC subscription.
    I'm getting InDesign CC 2014 Mac files from customers, and they won't open in InDesign CC.
    I would install InDesign CC 2014, but don't see a Mac installer in the Adobe Application Manager. (It was automatically pushed and installed to my PC a couple of months ago.)
    I suspect I need to upgrade my OS, but I've read that Yosemite is an Adobe-killer, so I'm not doing that!
    Mavericks is supposed to be good for Adobe products, but I can't find an installer. Apparently it's no longer available in the Mac App store.
    I have a work-around for now, but I can't be the only one with this problem!
    We have only two Macs here in my office, both still running Mountain Lion.
    Any suggestions? Thanks!

    Thanks, but I guess I was unclear.
    I do have permission to install Apps. I have CC for Teams, I am the administrator.
    My issue is that Indesign CC 2014 does not show up on my list of applications in the Application Manager on my Mac.
    I also have CC on my PC. InDesign CC 2014 was automatically pushed to the App Manager, I installed it awhile back on my PC. But on my Mac, it's not even available to me.
    I've researched it some, and it looks like InDD CC 2014 won't run in Mountain Lion (10.6.8) which would explain why it doesn't show up. Minimum specs = Mac OS X v10.7, v10.8, v10.9, or v10.10, according to Adobe. And I can't find a Mavericks (10.9) installer anywhere. And Yosemite is too new, I'm not going to beta test that.

  • CS5.5 won't download and install correctly.

    I have a new computer and I'm trying to re-install my design suite 5.5.
    I've downloaded the files several times, and whil the .exe file seems to download fine, the .7z file keeps coming out as different sizes. it should be 2.5 GB, but is much more frequently 2.1 GB. The programs keep coming up with an error that there are missing files.
    I'm working on a Windows 7 computer, and downloading the files in chrome.
    Also I guess the chat support can't help you if your product is older than 6 months? So that's cool.

    Hi,
    Please make sure both the files (*.7z and *.exe) are downloaded in same folder or directory. 
    Double click the *.exe and it will auto extract *.7z archive file. 
    This will extract all necessary files to start the installation. Please respond back if that does not work.
    regards
    Ajay Jain

  • HT1491 I have purchase an upgrade that won't download or install

    First I had Jigsaw Jubile (Free app) and enjoyed it so I upgraded to Jigsaw Jubile Gold M5 for $4.99 and I just can't get it to dowload or install.Helpplease.Thank you so much'

    Are you trying to do it over wifi or 3G? because 3G has a size limit that can keep apps from downloading. (20-50 megs IIRC). If you're not using wifi, try getting to wifi and doing it that way

  • New Update version 8.2.1 won't download or install

    on launch of iTunes, I keep seeing pop-up windows telling me there is a new version of iTunes and asking if I want to install it.
    I have clicked 'yes' many, many times and each time the PC appears to start to download the update file but then it disappears and the download never takes place.
    What can I do to get the update to install correctly?

    Instead of updating via iTunes, try updating manually.
    Download the iTunes installer from here:
    http://www.apple.com/itunes/download/
    After clicking download, select "Save" and save the installer on your PC, then run the downloaded file.
    Doing it this way often works when the auto update doesn't. And if it doesn't, you may get an error message that helps.

  • QuickTime 7.1.2 won't download or install

    I downloaded the QT-7.1.2 pkg via SoftwareUpdate and when I tried to install it I got an error saying "This update requires less that MacOS X 10.4"
    When I tried a SoftwareUpdate install I get an networking error "NSURLErrorDomain -1005 (-1005)" about half way through the download.
    I'd like to attach a screenshot of the errors but I can't seem to do it?????

    Since no-one has repied to this post, and it's no longer of any relevance anyway, I'm closing it...

  • Firefox says I need to update, but it won't download adn install?

    Trying to update software for Firefox. Window says it is downloading but it won't connect to the update server.

    Do you get an error message?

  • Updates won't download and install

    Since downloading Yosemite it keeps saying I have 2 updates...It will go through and update them as shown below and then it will pop up saying 2 updates available...Please help...

    You have the current iTunes. You probably have the current iMovie.
    Next time you open App Store if those two still appear then try CTRL- or RIGHT-clicking in the description. This should open a context menu in which you can select the option to Ignore/Hide the update.

  • I have just bought an iPhone 5 and it won't sync to iTunes.  It says it needs  iTunes 10.7, which I have downloaded and installed.  I still get the error message and looking at "about iTunes" it says 10.6.3.  What do I do??

    I have just bought an iPhone 5 and it won't sync to iTunes.  It says it needs  iTunes 10.7, which I have downloaded and installed.  I still get the error message and looking at "about iTunes" it says 10.6.3.  What do I do??

    Perhaps check to see if you're accidentally running two different versions of iTunes. There's some information on troubleshooting that in the Opening iTunes section of the following document:
    Troubleshooting iTunes installation on Mac OS X

  • Xcode 4.2 won't download (thinks it's already installed)

    This is a follow up to my previous post, which I accidentally marked "correct answer" but isn't (and, apparently, Apple is not fixing up the undo-correct bug).
    So, Xcode 4.1 won't install because it thinks it's already installed and now, when I decided to give up on 4.1 and go to 4.2, I can't even download it.  The app store also says it's already installed.  At least with 4.1 I had tried to install it - and think maybe it's there somewhere but I can't find it (and, now that I've uninstalled 4.0, I wonder if I also uninstalled 4.1 in the process since I used a shell command).  I didn't even download 4.2 much less install it and, if I understand correctly, I should be able to install it, even if I did have 4.0, 4.1 or whatever that existed previously.
    Any help?
    Thanks!

    Question to you ...
    I just downloaded and installed Xcode 4.2.1 from the App Store.  The purpose was to enable my engineering software to have access to the C compiler.  After the installation, my engineering software found and invoked the downloaded compiler appropriately. 
    However, like a number of other folks, I found that I need to have Xcode 4.1.   Reading various threads it seems that many advise completely uninstalling 4.2.1 first before attempting to install 4.1.
    I note that you successfully used:      "sudo /Developer/Library/uninstall-devtools -mode=all"  to remove Xcode 4.2      However, this does not work for me.   From my terminal I don't find a /Developer   directory or folder.   If I go to /Library I don't see /Developer there either.   In fact, I cannot find any "Developer" or "Xcode" folder anywhere, just the "Install Xcode" application.     On the other hand, my engineering sofware still "sees" and uses the Xcode compiler ... so it is here, somewhere.
    Would you have any suggestions regarding how to expunge the Xcode 4.2.1?
    Thanks much for your thoughts

  • When trying to install apps on my brand new iPod touch it says cannot connect to iTunes store and won't download the app. Help?

    When I try to download/install an app on my two day old iPod touch a message pops up saying cant connect to iTunes store and it won't download the app. Please help!!!

    Try:
    Can't connect to the iTunes Store

  • Download error in creative cloud, won't let me install updates.

    download error in creative cloud, won't let me install updates.
    Evert time I hit reload, It keeps saying download error.
    I uninstalled the cloud, and Re installed it, and still have issues

    Quading2390 make sure that you are browsing to the User/<UserName>/Library folder.  You can see an example screen shot below.

  • I am running Lightroom 6 in conjunction with 64 bit Photoshop CS6. I need to install Camera Raw 9 plus other relevan updates for the Adobe Design and Web Premium CS6 package. Running Adobe Application manager finds the relevant updates but won't download

    I am running Lightroom 6 in conjunction with 64 bit Photoshop CS6. I need to install Camera Raw 9 plus other relevan updates for the Adobe Design and Web Premium CS6 package. Running Adobe Application manager finds the relevant updates but won't download / install them. Clicking the update button results in an error message "Application Manager has stopped working". This is a windows system running 64 bit Windows 7

    update manually:
    pre cc updates:  http://www.adobe.com/downloads/updates/
    cc updates:  http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
    cc 2014 updates:  win (http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html)

  • I've downloaded and installed Lightroom 6. The icon is on my desktop, but it won't open. The older version is still there also, and it works like normal.

    I've downloaded and installed Lightroom 6. The icon is on my desktop, but it won't open. The older version is still there also, and it works like normal. How do I fix this.

    Hi Alian,
    Please try to follow the steps given in the article.
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Regards,
    Sumit Singh

Maybe you are looking for

  • How can I process a linearly converted raw file while preserving color?

    Hi, I want to convert my raw files in a linear format (to preserve all the dynamic range and detail and prevent unnecessary clipping). My question is "how can I modify the brightness or luminance while preserving the hue and saturation of every color

  • Error when generating Data Provider

    Hi , While executing a query in the Quality system I get an error  stating - "Error while generating Data Provider". When the same query is executed in the Production system , it executes successfully . Any pointer , Please reply asap . Regards Manpr

  • Window size is not inhertied from OLB

    Hello, I have created a OLB from the shipped OLB ,with all the required objects, i have set window(CGSO$WINDOW)width and height according to my application requirement but, when i generate the form from designer it takes different values. I even have

  • Importing into bridge from photoshop album

    Hi. I have Photoshop Album 2. As it is long outdated, I want to import all the tags, etc from the photos into Adobe Bridge. I have not found a way to do so. From searching Adobe support, it appeared that the next best shot was to migrate the photos w

  • How to turn the surround-sound-like effect off with headphones?

    When I plug in the headphones into my ipad I notice the sound in the headphones becomes kinda surround-like. For instance I clearly hear keyboard clicks "at a distance" in front of me when using headphones. This "effect" is nice for keyboard clicks b